Experience

M1

• United States
• Financial Services
• 100 - 200 Employee

• Senior Strategy & Operations Analyst

  • Mar 2022 - Present

  - Developed predictive staffing models based on client contact trends, optimizing workforce allocation enabling lean operations- Created risk and pricing models for credit programs, increasing accuracy of credit assessments and improving program performance- Managed loan underwriting & decisioning engine, optimizing funnel performance and decisioning efficiency - Designed and implemented a Voice of the Customer program, driving customer satisfaction improvements and informing product enhancements- Developed internal efficiency metrics for the Board of Directors, enabling data-driven decision-making for strategic planning- Spearheaded AI implementation to enhance productivity & efficiency, automating manual processes and saving 10+ work hours per week- Instructed self-service seminars on beginner SQL & Tableau, empowering colleagues to perform data analysis independently- Transitioned Operations analytics to Tableau, improving data accessibility and visualization capabilities Show less

• Strategy & Operations Analyst

  • May 2021 - Mar 2022



The Network at Coldwell Banker Realty

• Bradenton, Florida, United States

• Business Development Consultant

  • Feb 2020 - Present

  In a volunteer capacity, I lend my personal and corporate experiences of budgeting, financial planning, business development, communications, personnel decisions, conflict resolution, and navigating tedious legal issues to a team of young aspiring realtors. By building strong interpersonal relationships with the team members, I am able to redirect their high energy and strong wills toward productive means. My judgment and ability to see the benefits and consequences of the team's actions help guide their efforts in real estate. It is an honor that my advice and experience can assist in accelerating The Netwrok's rise among Bradenton's top real estate teams. Show less



Gulfstream Property & Casualty Insurance

• United States
• Insurance
• 1 - 100 Employee

• Senior Pricing Analyst

  • Jun 2018 - Mar 2021

  - Managed pricing and product filings in multiple states, ensuring regulatory compliance and competitiveness - Designed GLM insurance pricing models in FL & LA, optimizing risk assessment and profitability - Lead the business intelligence and strategy division, providing data-driven insights to various departments - Built complex bulk policy rating engines to enhance pricing processes - Audited claims procedures, leading to $30M of add’l gross revenue - Managed pricing and product filings in multiple states, ensuring regulatory compliance and competitiveness - Designed GLM insurance pricing models in FL & LA, optimizing risk assessment and profitability - Lead the business intelligence and strategy division, providing data-driven insights to various departments - Built complex bulk policy rating engines to enhance pricing processes - Audited claims procedures, leading to $30M of add’l gross revenue



CareCentrix

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Senior Business Analyst

  • Sep 2017 - May 2018

  - Developed pricing models to optimize revenue - Created medical drug and device pricing schedules, driving projected profit for care providers - Utilized actuarial simulation techniques to evaluate treatment economics, achieving substantial patient care savings - Identified and resolved contract violations resulting in significant cost savings - Developed pricing models to optimize revenue - Created medical drug and device pricing schedules, driving projected profit for care providers - Utilized actuarial simulation techniques to evaluate treatment economics, achieving substantial patient care savings - Identified and resolved contract violations resulting in significant cost savings



GEICO

• United States
• Insurance
• 700 & Above Employee

• Actuarial Associate

  • Jan 2016 - Aug 2017

  - Developed pricing proposals and presented to executive leadership for multiple Western states, including CA - Collaborated on the 2017 Pricing & Reserving Department business plan - Analyzed and selected quarterly actuarial assumptions - Served as communications liaison to regional executives in CA and AZ - Developed pricing proposals and presented to executive leadership for multiple Western states, including CA - Collaborated on the 2017 Pricing & Reserving Department business plan - Analyzed and selected quarterly actuarial assumptions - Served as communications liaison to regional executives in CA and AZ



Hillsborough County Public Schools

• Primary and Secondary Education
• 700 & Above Employee

• Mathematics Teacher

  • Jul 2013 - Jan 2016

  - Led AP Statistics sections to top 5 ranking in the district on AP exams - Led Algebra II sections to top 10 district ranking on state exams - Led Geometry sections to top quartile district ranking on state exams - Led AP Statistics sections to top 5 ranking in the district on AP exams - Led Algebra II sections to top 10 district ranking on state exams - Led Geometry sections to top quartile district ranking on state exams



Sports Authority

• United States
• Retail
• 700 & Above Employee

• Senior Associate

  • Aug 2012 - Sep 2013



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Guest Services Associate

  • Apr 2008 - Aug 2012