Experience

MR PORTER

• United Kingdom
• Retail
• 100 - 200 Employee

• Personal Shopper

  • May 2019 - Present

  • Managing a high-profile/high net-worth client base; mainly overlooking the German market, but also other European countries including the UK, Sweden, Netherlands, Austria and more... • Sending New Arrival Previews, personalised recommendations, exclusive and limited products including luxury watches via email or WhatsApp to increase client engagement as well as loyalty and overall sales • Creating edits and lookbooks for events, work trips and other special occasions • Arranging orders on behalf of customers from start to finish, prioritising and overlooking their delivery • Managing appointments and offering access to exclusive lifestyle and shopping events • Liaising with other departments such as the Buying Team to arrange and fulfil special orders and requests for runway pieces, limited or sold out products Show less



Fendi

• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Senior Sales/ MTO Specialist

  • Oct 2015 - May 2019

  • Managing my personal client base in line with the brands CRM program to increase client engagement as well as loyalty and overall sales • Focusing on achieving all KPI’s while supporting replenishment and regular shop floor duties • Securing bespoke orders on runway pieces as well as the MTO program • Giving weekly feedback on stock-level and sold outs to ensure constant replenishment • Creating look-books and edits for email initiatives to inform clients of the newest arrivals and secure pre-orders. Show less



CHANEL

• United Kingdom
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Sales Associate/ Fine Jewellery Specialist

  • Sep 2013 - Oct 2015

  • Developing customer loyalty through understanding their needs and shopping preferences • Optimizing every opportunity to grow customer base and acquire new high value clients • Demonstrating unique customer service at all times in line with brand and department standards • Driving sales and achieving business targets across different departments • Embracing digital technology and ensuring all team members are engaged with digital initiatives • Ensuring the Watches & FJ department is performing well, responsible for stock management and after sale enquiries, as one of two FJ specialists • Responsible for displaying high-value timepieces and jewelry and promoting novelties • Communicating effectively on all levels, delivering trainings on product launches, assisting in CRM, customer service and POS processes • Managing and approving item transfers between boutiques and department stores • Providing excellent after-sales service, managing customer repairs and follow-ups Show less



elite associates

• London, Großbritannien

• Temporary Associate

  • Jun 2013 - Sep 2013



Tommy Hilfiger

• Netherlands
• Retail Apparel and Fashion
• 700 & Above Employee

• Sales Associate

  • Mar 2012 - Aug 2012

  • supported customers by giving them a personalized customer service by using my in-depth product knowledge • assisted the VM team • was responsible for CRM and digital matters like online orders • attended and gave trainings about customer capture and new products • replenished products in women- and menswear and gave Feedback • worked as cashier • developed a base of loyal customers • supported customers by giving them a personalized customer service by using my in-depth product knowledge • assisted the VM team • was responsible for CRM and digital matters like online orders • attended and gave trainings about customer capture and new products • replenished products in women- and menswear and gave Feedback • worked as cashier • developed a base of loyal customers



Mary Katrantzou

• London, Großbritannien

• Pattern-Making and Embroidery Intern

  • Sep 2011 - Dec 2011

  • worked on the embellishment and production of the SS12 collection for London Fashionweek • assisted the patternmakers by draping, patterncutting and sewing garments for the commercial line and for A/W 12 • developed textile techniques and embellishments • dealt with research of new trends, fabrics, prints • prepared and organized appointments and fittings • worked on the embellishment and production of the SS12 collection for London Fashionweek • assisted the patternmakers by draping, patterncutting and sewing garments for the commercial line and for A/W 12 • developed textile techniques and embellishments • dealt with research of new trends, fabrics, prints • prepared and organized appointments and fittings



HOLY FASHION GROUP

• Apparel & Fashion
• 200 - 300 Employee

• Sales Associate

  • Mar 2011 - Aug 2011

  • advised and supported customers on a personalized basis • supported the VM team • took care of the online orders • worked as cashier • attended and gave trainings about customer service and customer capture • fitted garments and sent them to the tailor • advised and supported customers on a personalized basis • supported the VM team • took care of the online orders • worked as cashier • attended and gave trainings about customer service and customer capture • fitted garments and sent them to the tailor



HUGO BOSS

• Germany
• Retail Apparel and Fashion
• 700 & Above Employee

• Sales Associate

  • Nov 2010 - Feb 2011

  • advised and supported customers • supported the VM team • fitted garments for the tailor • dealt with labeling and pricing new products • advised and supported customers • supported the VM team • fitted garments for the tailor • dealt with labeling and pricing new products



Prada Group

• Italy
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Sales Associate

  • Sep 2010 - Oct 2010

  • supported customers by giving them a personalized customer service by using my in-depth product knowledge • maintained all the VM standards on the shop floor • re-organized the ladies footwear stock room to improve efficiency • supported customers by giving them a personalized customer service by using my in-depth product knowledge • maintained all the VM standards on the shop floor • re-organized the ladies footwear stock room to improve efficiency