Sr. Consultant

• Mar 2020 - Present

-Responsible for managing and maintaining a nationwide book of business of accident & health, and life insurance clients. -Provide industry leading consultation services for behavioral health and EAP benefits to Fortune 500 companies. -Responsible for creation of market-leading reporting capabilities that allow for wellness program data and medical and Rx claims to be reported on together. With this reporting we are able to better identify areas of opportunity for employer's health and… Show more -Responsible for managing and maintaining a nationwide book of business of accident & health, and life insurance clients. -Provide industry leading consultation services for behavioral health and EAP benefits to Fortune 500 companies. -Responsible for creation of market-leading reporting capabilities that allow for wellness program data and medical and Rx claims to be reported on together. With this reporting we are able to better identify areas of opportunity for employer's health and wellness program. -Created a compliance checkup document that enables clients to maintain compliance with all benefits-related rules and regulations. -Received my Registered Employee Benefits Consultant (REBC) certification through the National Association of Health Underwriters in August 2019.

Consultant

• Apr 2017 - Feb 2020

Analyst

• Mar 2014 - Mar 2017

Business Analyst- Commercial Lines Customer Service Center

• Jun 2011 - Feb 2014

-Member of Hanover's 'Future Leaders Program'​ (FLP). -Promoted 6 months ahead of my FLP end-date, after being identified as a 'high potential'​ candidate due to my demonstrated initiative gaining industry knowledge. -Redesigned a management tool used to track employee customer service scores by 100+ managers, which resulted in a reduced cycle time of 50% and increased managers' ability to identify and retain top performers. -Responsible for maintaining and improving customer… Show more -Member of Hanover's 'Future Leaders Program'​ (FLP). -Promoted 6 months ahead of my FLP end-date, after being identified as a 'high potential'​ candidate due to my demonstrated initiative gaining industry knowledge. -Redesigned a management tool used to track employee customer service scores by 100+ managers, which resulted in a reduced cycle time of 50% and increased managers' ability to identify and retain top performers. -Responsible for maintaining and improving customer retention, customer service levels and obtaining new money for a $10M national book of business; the largest book of business within the organization relative to my peers. -Identify and analyze risk of insuring and renewing current policies through detailed assessment of past and future liabilities, property features, and safety standards, while maintaining customer relationships. -Granted special authority for underwriting Religious Institution Programs; 1 of only 2 in my department with this privilege, due to my proven track record of advanced risk analysis. Show less -Member of Hanover's 'Future Leaders Program'​ (FLP). -Promoted 6 months ahead of my FLP end-date, after being identified as a 'high potential'​ candidate due to my demonstrated initiative gaining industry knowledge. -Redesigned a management tool used to track employee customer service scores by 100+ managers, which resulted in a reduced cycle time of 50% and increased managers' ability to identify and retain top performers. -Responsible for maintaining and improving customer… Show more -Member of Hanover's 'Future Leaders Program'​ (FLP). -Promoted 6 months ahead of my FLP end-date, after being identified as a 'high potential'​ candidate due to my demonstrated initiative gaining industry knowledge. -Redesigned a management tool used to track employee customer service scores by 100+ managers, which resulted in a reduced cycle time of 50% and increased managers' ability to identify and retain top performers. -Responsible for maintaining and improving customer retention, customer service levels and obtaining new money for a $10M national book of business; the largest book of business within the organization relative to my peers. -Identify and analyze risk of insuring and renewing current policies through detailed assessment of past and future liabilities, property features, and safety standards, while maintaining customer relationships. -Granted special authority for underwriting Religious Institution Programs; 1 of only 2 in my department with this privilege, due to my proven track record of advanced risk analysis. Show less

Human Resources Student Supervisor

• Oct 2009 - May 2011

-Recruited, interviewed, and selected all new Service Center Representatives within Brody Neighborhood Residence Halls; meeting hiring targets of increasing staff by 42%. -Conducted and improved safety training sessions for staff of 70; resulting in 100% OSHA compliance. -Collaborated with a team of 7 Supervisors to develop training to 'Deliver an Outstanding Spartan Experience'​ to our guests, resulting in team members exceeding department expectations via satisfaction survey… Show more -Recruited, interviewed, and selected all new Service Center Representatives within Brody Neighborhood Residence Halls; meeting hiring targets of increasing staff by 42%. -Conducted and improved safety training sessions for staff of 70; resulting in 100% OSHA compliance. -Collaborated with a team of 7 Supervisors to develop training to 'Deliver an Outstanding Spartan Experience'​ to our guests, resulting in team members exceeding department expectations via satisfaction survey results. -Conducted tours for 100+ prospective students, resulting in an increase of students' knowledge of residential and dining programs.

Career Fair & Company Relations Chair, MSU Marketing Association

• Aug 2009 - May 2011

-Responsible for identifying & contacting companies speak to our student group (MSU Marketing Association) about their current work opportunities; successfully increasing our membership's knowledge about upcoming career opportunities. -Led organization for annual Marketing Resources Fair. Responsibilities included establishing fair location, inviting companies to come to the fair, and develop a strategy to best engage students and participating companies alike.

Store Management Intern

• May 2010 - Aug 2010

-Enhanced customer experience by developing and maintaining an understanding of Kohl's best practices. -Acted as a Store Manager for a 5 week period and assisted in guiding the store through an extensive remodel while maintaining and improving customer service scores by 10%. -Enhanced customer experience by developing and maintaining an understanding of Kohl's best practices. -Acted as a Store Manager for a 5 week period and assisted in guiding the store through an extensive remodel while maintaining and improving customer service scores by 10%.