City Councilmember

• Mar 2023 - Present

IT Manager - Assistant Vice President

• Jan 2022 - Present

Systems Administrator III

• Mar 2016 - Jan 2022

•Establishes internal and cloud-based hosting platforms to support program goals and initiatives •Provides training and guidance to staff on the use of operating system and application software. •Administers datacenter infrastructure, including systems configuration, monitoring, and analysis. •Provides disaster recovery services, performs system backups, and develops new methodologies to assure continuity of operations for sites. •Facilitates the evaluation, deployment, integration, and use of web conferencing and related online collaborative services. •Contributes to decisions on administrative policies, procedures, product evaluations, operating budgets and capacity planning. •Responsible for overseeing infrastructure, network performance, and capacity in several sites across West Africa.

AVP - Information Technology Manager / Security Officer

• Aug 2014 - Mar 2016

•Manages the day-to-day activities of the Bank’s 24-hour IT environment •Provide support for all IT infrastructure operations across multiple locations •Document, track and monitor issues to ensure a timely resolution. Provide status to users and IT personnel on the progress of problem resolution •Evaluate, test, and recommend hardware and software. •In charge of day-to-day maintenance and upkeep on bank network infrastructure •Administer Active Directory and Group Policies for entire bank. •Responsible for successfully implementing and maintaining backup and recovery options •Write and revise policies and procedures for all IT related areas. •Responsible for the scheduling and completion of IT and Network audits and exams •Manage and administer all virtual servers including Microsoft Exchange •Oversee the Bank’s Disaster Recovery Plan. Coordinate annual testing, prepare reports and recommend changes as needed. •Assists with the support and maintenance of VOIP phone system including phone system administration and phone configuration. •Provide IT support for all E-Banking related products & services. wide implementation. Contacts vendors and arranges for upgrades, updates, patches and replacements on Bank software. Maintain internal web server and email web server. Ensure all security measures, Anti-Virus, Firewall, IDS, email scanner, etc. are functioning properly. •Serve as administrator and main data center contact for the Bank’s outsourced core processor. Grant user rights, manage user network and add/delete user access. Coordinates upgrades, updates, patches, etc. with vendor and disseminate relevant information to managements & users.

Network Administrator

• Nov 2012 - Jul 2014

• In charge of day-to-day maintenance and upkeep on bank network infrastructure • Administer Active Directory and Group Policies for entire bank. • Responsible for successfully implementing and maintaining backup and recovery options • Provide computer, network support, and maintenance for entire company, including 5 branches and administrative staff • Write and revise policies and procedures for all IT related areas. • Manage all facilities issues and act as primary liaison for all outside vendors • Responsible for the scheduling and completion of IT and Network audits and exams • Manage and administer all virtual servers including Microsoft Exchange • In charge of all supply and equipment procurement • Manage and maintain company website • Co-head banks newly formed marketing team • Primary point of contact for all computer, email, hardware, or security questions • On-Call for after hours support and maintenance of Network, Security, and ATM’s

Security Administrator

• Feb 2012 - Oct 2012

• In charge of project to reconcile data and keep accuracy between multiple software systems (HR software, CA request systems, Active Directory, etc) • Train new colleagues on proper policies and procedures • Assist with continuous audits from both internal and external auditors • Help plan enterprise solutions for future security and transitional projects • Monitor and respond to emails in the team mailbox for user provisioning and life cycle management requests • Complete security work-orders from multiple request systems • Frequent backup for supervisor when out of the office • Maintain and monitor server security permissions. • Liaison for system engineers, in regards to Active Directory • Utilize SQL and VB scripting to maintain and troubleshoot security issues • Point of contact for escalations from upper management • Responsible for back-end maintenance and troubleshooting of ticketing request system • On-Call for after hours support and maintenance of Active Directory system

Computer Network Specialist II

• Mar 2007 - Feb 2012

• Prioritize, respond, and log hundreds of help desk requests monthly related to system hardware and software issues • Train staff on computer software and hardware • Train clients in the Job Ready Center bi-weekly on a variety of job-oriented computer skills • Perform routine server maintenance, i.e. daily server backups, active directory cleanup, and network security • Manage agency wide enterprise antivirus • Maintain network privileges and file management for new and existing users • Assist with and maintain agency inventory • Manage PBX and computerized voicemail systems • Handled setup and troubleshooting of VOIP phones, IVR systems, and system. • Develop and maintain scripts, databases, and documentation for entire agency • Manage Active Directory and Group Policies