Senior Logistics Analyst

• Aug 2023 - Present

Logistics Analyst

• Jul 2020 - Aug 2023

• Continuously optimize 104 delivery routes across 3 companies to decrease on average route time by 56 minutes and decrease late deliveries by 74.2%.• Created KPI for customer service team to reduce incorrect orders by 50.6%, increase answered calls from 91.8% to 98.5%, reduce service time by 30.8% and increase outbound call queue orders by 23.8% over an 8-month period.• Spearheaded a project with multiple departments to improve cold chain performance from 85.3% to 98.1% temperature compliance YoY, while reducing average supervision time by 3.5 hours a day.• Overhauled driver metrics to conduct weekly analysis on 148 drivers’ efficiency for service time, driving safety scores, cold chain compliance, customer relation management, idling/parking tickets, and handheld compliance.• Reduced 65 hours of labor per week by updating 8 repetitive reports between dispatch, shift supervisor, route settlement, and accounting teams.• Managed a 3-month long project to set up a new phone system and contact center for the customer service department, while creating 10 SOP's to streamline retraining efforts.• Worked with sales executives to create individualized salesperson dashboards to report gross profits and gross margins for 2,600 accounts.• Simplified mechanic shop metrics to reduce manager supervision time by 3 hours/week and reduce overdue preventative maintenances by 52% on a fleet of 204 units.• Redesigned picker metrics to identify pick time by department, individuals, and items to increase picks per hour by 25 cases/hour across 3 companies.• Created 32 SOP documents on currently maintained reports to thoroughly explain complex concepts and reduce training time for junior analysts. Show less

Data Entry Specialist

• Oct 2019 - Mar 2020

Core Categories Intern

• Jul 2019 - Oct 2019

• Conduct quantitative and qualitative analysis of key business issues for 53 vendors and 94 locations.• Collaborate with a team of buyers to interpret data sets to determine key business drivers.• Compile, sort, and verify costs of 167 vendors costs into local database.• Meet with current and prospective vendors to assess terms of purchasing.• Develop ad hoc reports to assist management team with month end forecasts.• Update and review control sheets through SAP.

Wealth Management Intern

• May 2019 - Jul 2019

• Created analysis reports highlighting business issues, potential risks, and profit opportunities. • Researched companies across various industries to identify valuable stocks and report findings. • Mentored by and reported to Senior Vice President • Created analysis reports highlighting business issues, potential risks, and profit opportunities. • Researched companies across various industries to identify valuable stocks and report findings. • Mentored by and reported to Senior Vice President

Lifeguard

• May 2017 - Aug 2018

• Maintained constant surveillance of approximately 50 people in swimming pools and diving boards to ensure the safety of guests. • Performed first aid and CPR according to the demands of adverse situations. • Maintained constant surveillance of approximately 50 people in swimming pools and diving boards to ensure the safety of guests. • Performed first aid and CPR according to the demands of adverse situations.

Soccer Referee

• Mar 2015 - May 2017

• Ensure games are conducted in a safe and orderly manner, by communicating with players, coaches, and parents before, during and after games. • Report match results to regulating organizations in a timely manner. • Communicate with other officials quickly and effectively to make decisions. • Ensure games are conducted in a safe and orderly manner, by communicating with players, coaches, and parents before, during and after games. • Report match results to regulating organizations in a timely manner. • Communicate with other officials quickly and effectively to make decisions.

Lifeguard

• May 2016 - Aug 2016