Director of Information Technology

• Dec 2022 - Present

IT Manager

• Jul 2022 - Dec 2022

Field Service Technician

• Apr 2020 - Jul 2022

Field Service Technician

• Apr 2020 - Jul 2022

-> IT Support for nine Lowe’s retail locations and over 450 client devices. -> Completed time-sensitive server upgrades seven days ahead of schedule. -> Upgraded IBM 2857-N servers to HP DL 160 blade servers in four (4) locations.-> Reduced break/fix ticketing in assigned locations by 35% year over year.

Junior System Administrator

• Feb 2020 - Apr 2020

-> Provided network support for the Times Union Center (TUC), the Albany City Center (ACC), and their clients. -> Upgraded five (5) office staff desktops to Windows 10 and migrated user profiles. -> Created a network map of the ACC Security System. -> Created and managed multiple wireless networks for events via Aruba Central. -> Provided network support for the Times Union Center (TUC), the Albany City Center (ACC), and their clients. -> Upgraded five (5) office staff desktops to Windows 10 and migrated user profiles. -> Created a network map of the ACC Security System. -> Created and managed multiple wireless networks for events via Aruba Central.

Real Estate Salesperson

• Apr 2019 - Jan 2020

• Created and facilitated a social media marketing & technology class for BHHS Blake agents. • Created classroom training to educate agents on the IT aspects of their business. • Worked with home buyers and sellers from the beginning to the end of their property journey. • Created and facilitated a social media marketing & technology class for BHHS Blake agents. • Created classroom training to educate agents on the IT aspects of their business. • Worked with home buyers and sellers from the beginning to the end of their property journey.

Sales Supervisor

• Aug 2014 - Apr 2019

-> Coached a 14-person sales team in a busy call center environment. -> Presented weekly, monthly, & quarterly reporting to senior leaders. -> Worked as part of a team to achieve recognition as the #1 sales center in the country for 2018. -> Coached a 14-person sales team in a busy call center environment. -> Presented weekly, monthly, & quarterly reporting to senior leaders. -> Worked as part of a team to achieve recognition as the #1 sales center in the country for 2018.

Co-Owner

• Sep 2012 - Jul 2014

-> Provided in-store and field IT support for consumers and businesses. -> Designed and deployed a Network Attached Storage system for use in a photography studio. -> Recovered financial records from a damaged hard drive for a local distribution business. -> Provided in-home IT tutoring and technical support. -> Provided in-store and field IT support for consumers and businesses. -> Designed and deployed a Network Attached Storage system for use in a photography studio. -> Recovered financial records from a damaged hard drive for a local distribution business. -> Provided in-home IT tutoring and technical support.

Information Technology Supervisor

• Oct 2010 - Jul 2012

• Trained and led a 6-person mobile device repair team for Verizon Wireless. • Coordinated device training and education classes with local Verizon management. • Trained staff on new devices and OS. • Trained and led a 6-person mobile device repair team for Verizon Wireless. • Coordinated device training and education classes with local Verizon management. • Trained staff on new devices and OS.