Experience

Esperança

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Operations Assistant

  • Oct 2017 - Present

  Responsible for daily processing and tracking of donations in donor database (RE). Responsible for smooth operations of the front office including answering phones, providing information to donors and volunteers, greeting guests and assisting individuals delivering donated medical supplies. Assisted with operations of the medical supplies warehouse, which included receiving donations, tracking in database, packaging and organizing of donated materials. Responsible for daily processing and tracking of donations in donor database (RE). Responsible for smooth operations of the front office including answering phones, providing information to donors and volunteers, greeting guests and assisting individuals delivering donated medical supplies. Assisted with operations of the medical supplies warehouse, which included receiving donations, tracking in database, packaging and organizing of donated materials.



MidFirst Bank

• Banking
• 700 & Above Employee

• Personal Banker

  • Apr 2017 - Oct 2017

  Provided exceptional customer service while selling bank services that best fit individual customer needs including account mix, loans and credit cards. Managed, maintained and organized detailed customer transactions in compliance with banking regulations and branch procedures. • Communicated with customers on a daily basis to resolve financial disputes, including both fraudulent situations as well as issues with bank products or services.• Assisted both regular and high-balance private banking clients with their financial needs including but not limited to opening new accounts and maintenance of existing accounts.• Maintained a book of business consisting of 100-200 clients including Private Banking clients.• Regularly performed duties related to fraud prevention including analyzing background provided by customer, running checks on social security numbers to ensure proper identification of client and completing necessary forms in compliance with bank policy.• Consistently received excellent review scores in both sales and customer service categories.• Assisted in strengthening the bank’s partnership with ASU by consistently taking charge and retaining business during new student orientations. Show less

• Lead Float Teller

  • Jul 2015 - Apr 2017

  Responsible for traveling throughout the valley to assist short-staffed branches in delivering excellent customer service through the processing of basic and complex financial transactions including check cashing, withdrawals, deposits and loan payments. • Regularly employed multiple forms of fraud prevention including counterfeit bill and check detection as well as ID authenticity and abnormal body language.• Assisted with coaching/training less experienced tellers in operations and sales. Consistently achieved higher sales numbers. • Consistently received high scores in sales and customer service categories of semi-annual and annual performance reviews. Reviews played a role in promotion to Personal Banker. Show less



Five Guys Enterprises

• United States
• Restaurants
• 700 & Above Employee

• Shift Supervisor

  • Jan 2014 - Jun 2015

  Led and managed a crew of 8 – 10 members. Responsible for every aspect of the store operations including crew scheduling, disciplinary actions, cash handing, Sales projection, P.O.S. management and exceptional customer service following store procedures. Conveyed production and inventory tracking and shift reports to district and area managers daily using Microsoft Excel, Word and Outlook.· Coached and developed teams at two flagship stores with heavy traffic and high sales numbers.· Consistently received top Secret Shopper scores for weekly shifts. Show less

• Crew Member

  • Jul 2013 - Jan 2014

  Responsible for efficiency and cleanliness of assigned station. Used P.O.S. in taking customer orders and handling cash. Trained other crew members, communicated with leadership and management and handled customer service issues.