Senior Consultant

• Mar 2022 - Present

Consultant

• Feb 2017 - Mar 2022

Involved in the enhancement and modification of Microsoft Dynamics NAV / Business Central for new client implementations as well as providing support services to existing clients.

Desktop Support Analyst

• Jul 2016 - Feb 2017

Being a Desktop Support Analyst exposed to me to a variety of customers within the organisation while allowing me to develop my skills.Throughout my time in this role I was tasked with basic troubleshooting and support of customers problems, hardware replacement / upgrades (Screen, RAM, NIC) and new SOE Builds

IBL Student - Multiple Teams

• Feb 2016 - Jul 2016

Throughout my time at Newcrest Mining as an Industry Based Learning Student, I was exposed to a range of tasks and roles which enabled me to grow.I was responsible for creating an automation process for onboarding new users to the company, analysing the situation of current licenses, upgrading an application across multiple versions and servers. On top of this, I was responsible for assisting in the decommisioning of servers, creating a monthly report for a site GM, and being part of customer-facing teams in the form of desktop support and the service desk. Show less

IBL Student - NextGen Infrastructure Services

• Jul 2015 - Dec 2015

- Developed a Forecasting Model for Infrastructure Platform (VBA/Excel based) - Documented Monthly Forecasting and Billing Processes - Developed Management Reporting for monthly finance position (PowerPoint) - Assisted with organizing and facilitating weekly Vendor Governance meetings and tracking minutes and actions - Performed User Access Review for vendor users - Developed a Forecasting Model for Infrastructure Platform (VBA/Excel based) - Documented Monthly Forecasting and Billing Processes - Developed Management Reporting for monthly finance position (PowerPoint) - Assisted with organizing and facilitating weekly Vendor Governance meetings and tracking minutes and actions - Performed User Access Review for vendor users