Program Analyst I - Query & Reports

• Apr 2023 - Present

Database Report Writer

• Oct 2021 - Mar 2023

Designs, develops, and implements customized queries and reports.Gathers information about report needs, objectives, functions, and features.Analyzes and consolidates data to create desired output.Documents detailed specifications for each report including both the technical specifications anda summary of the report.Coordinates with other departments to revise current reports and ensure that businessrequirements are designed into new reports.Manage existing scheduled jobs for reports and tasks.Completes testing scenarios that ensure validity of organizational data being distributed internallyas well as externally.Develops solutions which may require analysis and research.Provides resolutions to an assortment of problems of moderately complex scope.Exercises timely and accurate data mining techniques and develops new or modifies existingreports that ensure consistent conclusions to data analysis. Show less

Benefits/HRIS Administrator

• Jul 2020 - Oct 2021

HRIS set up of benefit plans with employee and employer cost tablesConfiguration, testing and ongoing support of online benefit enrollment websiteAudit of data entryRun reports from the HRIS system, extract and analyze dataConduct analysis of data from various sources to troubleshoot and resolve issuesCoordinate between benefit and payroll departments to ensure accurate payroll deductionsServe as a contact person for vendor and internal departments when software issues and/or questions arise related to the HRIS system and/or benefitsAnalyze current processes and recommend alternative solutions to improve efficiencies with the benefits departmentPrepare appropriate documentation and testing samples for SSAE16 auditorsTrain staff on the use of the HRIS systemProvide administrative support when neededTest updates to the HRIS systemReport FSA and HSA enrollments to administratorReview carrier eligibility reports and troubleshoot electronic eligibility file feed errors Show less

Remarketing Analyst

• Jan 2020 - Jul 2020

Develop, run and distribute various operating control reports. Update monthly management reports. Maintain department Policy & Procedure manual. Compile monthly performance metrics for staff bonus calculations. Coordinate data and update vehicle valuation and release location decisioning tools. Assist Inventory department in processing vehicle and resolve issues through the point of sale. Develop, run and distribute various operating control reports. Update monthly management reports. Maintain department Policy & Procedure manual. Compile monthly performance metrics for staff bonus calculations. Coordinate data and update vehicle valuation and release location decisioning tools. Assist Inventory department in processing vehicle and resolve issues through the point of sale.

Call Audit Analyst

• Jun 2018 - Jan 2020

Track and record audit outcomes on an individual basis to create reports to present findings to the Senior Manager and Manager, Regulatory Compliance and Audit. Utilize speech analytics software tools to conduct trend/performance analysis both on an individual and department basis. Continuously build/modify searches for auditors to utilize in order to make sure collectors comply with policies and procedures of the company.

QA Call Auditor

• Jan 2018 - Jun 2018

Track and record audit outcomes on an individual basis to create reports to present findings to the Senior Manager and Manager, Regulatory Compliance and Audit. Utilize speech analytics software tools to conduct trend/performance analysis both on an individual and department basis. Continuously build/modify searches for auditors to utilize in order to make sure collectors comply with policies and procedures of the company.

Asset Logistics Specialist

• Apr 2017 - Nov 2017

Created various reports to manage inventory according to current status of the asset and reported findings to Remarketing Specialist. Maintained information about inventory and kept our database/website with most current information (Salesforce.com, Go Capital Wholesale website, Truck Paper). Prepared and distributed all documents pertaining to sales of inventory complying with procedures and policies of the company. Created various reports to manage inventory according to current status of the asset and reported findings to Remarketing Specialist. Maintained information about inventory and kept our database/website with most current information (Salesforce.com, Go Capital Wholesale website, Truck Paper). Prepared and distributed all documents pertaining to sales of inventory complying with procedures and policies of the company.

Inventory Specialist

• Oct 2016 - Apr 2017

-Removed merchandise from truck and compared against packing list. -Applied security tag to product and moved it to sales floor or warehouse storage. -Packaged merchandise for shipment and completed bill of lading for transfers. -Packaged merchandise for shipment to return to Distribution Centers. -Operated equipment according to company safety standards to assist in moving merchandise. -Stocked merchandise on the sales floor. -Assisted in the receiving of drop shipments. -Prepared merchandise for home delivery. -Accurately documented movement of merchandise. -Completed paperwork for store receiving, transfers, home delivery, DEVO, Junk Out. Show less

Business Development Intern

• Jun 2015 - Dec 2015

- Shape the future of the Knowledge Drive Initiative - Implement professional skill sets in business development, marketing, and communication - Utilize social media (Facebook, Twitter, etc.) to drive visibility about what Course Hero is doing for education - Build an academic resource that will serve students for years to come - Provide critical feedback and insight to help us improve and expand our strong academic resource - Engage in weekly workshops with a Course Hero manager, with an emphasis on structured goals and professional development Show less

Site Coordinator

• Nov 2013 - Sep 2014

-Oversee students enrolled in the ASAP, promoting an environment of skill development and enrichment -Mentor/assist all students in a group sessions -Mentor volunteers that assist in student instruction -Motivate students to improve their academic skills, behavior, social skills and attendance -Maintain positive, professional contact with parents, school staff and community leaders -Provide students with a safe and controlled learning environment -Meet schedules and timelines -Function in a position that requires walking for extended periods of time, bending, stooping and manual dexterity -Meet, greet and monitor volunteers, students, parents and visitors entering the ASAP -Ensures all paperwork is completed, as required -Inventory and distribute ASAP materials including instructional supplies, snacks, computer resources and incentives -Attend mandatory staff meetings as scheduled -Ability to be flexible and interchangeable within all aspects of the program (Homework Assistance,Enrichment & Physical Education) -Ability to modify and facilitate activities within program when necessary Show less