Experience

Advanced Pain Care

• United States
• Medical Practices
• 100 - 200 Employee

• Appeals Specialist

  • Dec 2022 - Present



AUSTIN OPTOMETRY GROUP, LP

• United States
• Health, Wellness & Fitness
• 1 - 100 Employee

• Optical Manager

  • May 2019 - Jan 2023



VisionWeb

• United States
• Software Development
• 1 - 100 Employee

• RCM Sales Representative

  • Jul 2018 - Aug 2018



Hutto Family Eyecare

• Hutto, Texas

• Licensed Optician

  • Mar 2016 - May 2017

  Responsibilities included: Optical sales - Assisting customers in finding the proper eyewear that best suited each individual’s specific eyewear needs, including processing new spectacle and contact lens orders, inspecting, adjusting, cleaning, and dispensing customer eyewear, as well as verifying, reviewing and billing insurance plans for patients - Researching and implementing new optical products and sales strategies - Executing store opening and closing procedures - Acknowledging and resolving customer customer satisfaction issues concerning the practice - Training new contact lens wearers with insertion and removal of their new contact lenses - Contact lens inventory and sales



Avery Ranche Eye Care

• Austin, Texas Area

• Optical Manager

  • Feb 2015 - Feb 2016

  Responsibilities included: Manage the day to day operations of the optical branch of the practice and sales - Assisting customers in finding the proper eyewear that best suited each individual’s specific eyewear needs, including processing new spectacle and contact lens orders , inspecting, adjusting, cleaning, and dispensing customer eyewear, as well as verifying, reviewing and billing insurance plans for patients - Researching and applying new products of the optical industry - Executing store opening and closing procedures. - Frame inventory management - Scheduling and representing the office in quarterly meetings with frame and laboratory representatives - Acknowledging and resolving customer customer satisfaction issues concerning the practice - Representing the practice at annual conventions and functions - Operating and executing patient pretest machines and procedures of which include auto-refraction, Ishihara color test, stereopsis, visual field, and retinal photos



McCormick Family Eyecare

• Austin, Texas Area

• Licensed Optician

  • Nov 2012 - Feb 2015

  Responsibilities included: Commission based sales - Assisting customers in finding the proper eyewear that best suited each individual’s specific eyewear needs, including processing new spectacle and contact lens orders, inspecting, adjusting, cleaning, and dispensing customer eyewear, as well as verifying, reviewing and billing insurance plans for patients - Researching and applying new products of the optical industry - Executing store opening and closing procedures - Executing weekly follow up callbacks to ensure each customer had a pleasant experience - Managing inventory



Texas State Optical

• Round Rock, Texas Area

• Licensed Optician

  • Jun 2011 - Nov 2012

  Responsibilities included: Commission based sales - Assisting customers in finding the proper eyewear that best suited each individual’s specific eyewear needs, including processing new spectacle and contact lens orders, inspecting, adjusting, cleaning, and dispensing customer eyewear, as well as verifying, reviewing and billing insurance plans for patients - Researching and applying new products of the optical industry - Executing store opening and closing procedures - Managing inventory - Tracking and reporting sales statistics in weekly meetings - Analyzing lab lens cost and turnaround time and order lenses accordingly



Pearl Vision

• Austin/San Antonio, Texas Area

• Optician

  • Dec 2009 - Jun 2011

  Responsibilities included: Commission based sales - Assisting customers in finding the proper eyewear that best suited each individual’s specific eyewear needs, including processing new spectacle and contact lens orders, inspecting, adjusting, cleaning, and dispensing customer eyewear, as well as verifying, reviewing and billing insurance plans for patients - Researching and applying new products of the optical industry - Execute store opening and closing procedures - Assisting new contact wearers in learning how to insert and extract contact lenses as well as how to properly care for the contact lenses



EYEMASTERS LTD

• United Kingdom
• 1 - 100 Employee

• Opticain/Lab Technician

  • May 2004 - Oct 2009

  Eyewear Specialist December 2006 – October 2009 Responsibilities included: Commission based sales - Researching and applying new products of the optical industry - Assisting customers in finding the proper eyewear that best suited each individual’s specific eyewear needs, including processing new spectacle and contact lens orders, inspecting, adjusting, cleaning, and dispensing customer eyewear, as well as verifying, reviewing and billing insurance plans for patients Lab Technician May 2004 – December 2006 Responsibilities included: Manufacturing and processing new eyewear orders while ensuring each order was made to company standards - Researching new products in lens manufacturing - Calibrate, clean, and repair lab equipment to ensure orders were made to company standards and in a timely manner Follow up on new orders to ensure special orders arrived in a timely manner