Matthew Reynolds
Chief Customer Officer at JB International, LLC- Claim this Profile
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Bio
Jason Endris
I have known Matt for over 3 years and feel he has a number of strengths to offer any employer, including a great knowledge in a wide range of computer technology, including Windows OS, Microsoft Office, and system configuration as well as network configuration and troubleshooting, and customer service. Matt has a great work ethic, always showing up to work on time and always willing to go above and beyond in helping out both his co-workers and our customers. I would highly recommend Matt to any employer.
Keith GeLarden Dayton
Matthew Reynolds is a terrific young man I have worked with, at the Kelley School of Business. He is part of the tech team at Kelley and has always been incredibly helpful in assisting, through the classroom and class related projects. One such class related project was an assessment exercise we undertook to help with the career development of 1000’s of students each semester. Matt was an integral part of making the exercise not only work but helping us lead the sessions – his impact was incredibly beneficial. +
Jason Endris
I have known Matt for over 3 years and feel he has a number of strengths to offer any employer, including a great knowledge in a wide range of computer technology, including Windows OS, Microsoft Office, and system configuration as well as network configuration and troubleshooting, and customer service. Matt has a great work ethic, always showing up to work on time and always willing to go above and beyond in helping out both his co-workers and our customers. I would highly recommend Matt to any employer.
Keith GeLarden Dayton
Matthew Reynolds is a terrific young man I have worked with, at the Kelley School of Business. He is part of the tech team at Kelley and has always been incredibly helpful in assisting, through the classroom and class related projects. One such class related project was an assessment exercise we undertook to help with the career development of 1000’s of students each semester. Matt was an integral part of making the exercise not only work but helping us lead the sessions – his impact was incredibly beneficial. +
Jason Endris
I have known Matt for over 3 years and feel he has a number of strengths to offer any employer, including a great knowledge in a wide range of computer technology, including Windows OS, Microsoft Office, and system configuration as well as network configuration and troubleshooting, and customer service. Matt has a great work ethic, always showing up to work on time and always willing to go above and beyond in helping out both his co-workers and our customers. I would highly recommend Matt to any employer.
Keith GeLarden Dayton
Matthew Reynolds is a terrific young man I have worked with, at the Kelley School of Business. He is part of the tech team at Kelley and has always been incredibly helpful in assisting, through the classroom and class related projects. One such class related project was an assessment exercise we undertook to help with the career development of 1000’s of students each semester. Matt was an integral part of making the exercise not only work but helping us lead the sessions – his impact was incredibly beneficial. +
Jason Endris
I have known Matt for over 3 years and feel he has a number of strengths to offer any employer, including a great knowledge in a wide range of computer technology, including Windows OS, Microsoft Office, and system configuration as well as network configuration and troubleshooting, and customer service. Matt has a great work ethic, always showing up to work on time and always willing to go above and beyond in helping out both his co-workers and our customers. I would highly recommend Matt to any employer.
Keith GeLarden Dayton
Matthew Reynolds is a terrific young man I have worked with, at the Kelley School of Business. He is part of the tech team at Kelley and has always been incredibly helpful in assisting, through the classroom and class related projects. One such class related project was an assessment exercise we undertook to help with the career development of 1000’s of students each semester. Matt was an integral part of making the exercise not only work but helping us lead the sessions – his impact was incredibly beneficial. +
Credentials
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Diversity, Equity and Inclusion in the Workplace Certificate
USF Corporate Training and Professional EducationMay, 2021- Oct, 2024 -
Post-Crisis Leadership Certificate
USF Corporate Training and Professional EducationJul, 2020- Oct, 2024
Experience
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JB International, LLC
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Chief Customer Officer
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Sep 2019 - Present
As the Chief Customer Officer of JB International, I work to produce lasting solutions to customer problems, build a long-term competitive advantage using consumer-centric strategies, and retain loyal customers. The goal is to ensure that the organization does not lose sight of what matters most to our clients by keeping ahead of client needs, wants, and concerns while creating and tracking key customer experience metrics and related management dashboards. By helping to ensure employees are informed and engaged, I help drive the organization to make sure that the customers’ needs are considered in all key decisions. For JB International, I currently have a hand in several areas of the business including: * Software Development and Testing * Cloud Architecture Design and Implementation * 1st and 3rd party CRM Software Consultation * Reporting, Data Analysis and Visualization * Marketing and Client Engagement Show less
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Indiana University Bloomington
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United States
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Higher Education
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700 & Above Employee
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sunapsis Client Relations Manager
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Aug 2016 - Sep 2019
http://sunapsis.iu.edu/-Client Relations Team Lead-Project Management for Client Institutions- IT and End-User Documentation Development- Software Analysis and Process Consultation- Troubleshooting and Support for ColdFusion/Java Based Services- Conduct Software Demonstrations for Potential Clients- Client University Training Specialist- Assistant with Product Promotion and Marketing Efforts- Configuration and Implementation Consultation- Business and IT Process Optimization- Office SharePoint Services Contact Show less
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sunapsis User Support Specialist - Enterprise Applications Specialist
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Feb 2013 - Aug 2016
- Software Analysis and Process Consultation- User Support Specialist (Initial Point of Contact for Client Users)- Troubleshooting and Support for ColdFusion/Java Based Services- Conduct Software Demonstrations for Potential Clients- Client University Training Specialist- Assistant with Product Promotion and Marketing Efforts- Configuration and Implementation Consultation- Business and IT Process Optimization- Office SharePoint Services Contact- Local Service Provider (LSP) for IT at International Services- User Documentation Development- Product Testing and User Interface Evaluationhttp://sunapsis.iu.edu/ Show less
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Kelley School of Business
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United States
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Higher Education
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1 - 100 Employee
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Technology Operations and Services Helpdesk Consultant
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Aug 2007 - Feb 2013
Problem solving skills in the areas of Classroom and educational technology. -Network Troubleshooting skills Helped solve a wide range of business technology concerns brought by students, faculty and staff. Reinforced communication abilities through methods of email, phone, and face-to-face contact by servicing over 2500 support tickets placed by Kelley affiliates. Strengthened technical knowledge by research of Indiana University's extensive knowledge base and by working with experienced network administrators and certified technicians. Proctored and provided technology support during windows PC based examinations for the Kelley School of Business' management department. Coordinated with business professionals to ensure operational technology accommodating dean, faculty, and staff meetings and events. Trained new hourly technicians on various technologies, procedures, and policies. Show less
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Kmart Corporation
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United States
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Retail
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Customer Service/Sales/Stockroom crew
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May 2005 - Jul 2007
At Kmart (Sears Holding Co.), I worked as stockroom crew, cashier, Electronics department sales representative, and customer service associate. I left Kmart to pursue a degree in Business Informatics at Indiana University. At Kmart (Sears Holding Co.), I worked as stockroom crew, cashier, Electronics department sales representative, and customer service associate. I left Kmart to pursue a degree in Business Informatics at Indiana University.
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New Albany High School
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United States
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1 - 100 Employee
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Student and web development team member
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Aug 2004 - May 2007
Created, implemented, and maintained a completely new school website with a team of two other students. Peer tutored with students studying web design and Visual Basic. Updated and reported web server changes on a daily bases. Created, implemented, and maintained a completely new school website with a team of two other students. Peer tutored with students studying web design and Visual Basic. Updated and reported web server changes on a daily bases.
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Education
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2007 - 2012
Indiana University Bloomington
Informatics/Business, Business Informatics
Community
