Experience

Integrity Technology Solutions

• United States
• Information Technology & Services
• 1 - 100 Employee

• Network Engineer

  • Nov 2020 - Present



Warmbir IT Solutions

• Bloomington, Illinois, United States

• Implementation Specialist

  • May 2020 - Nov 2020



Mavidea Technology Group, LLC.

• United States
• Computer Networking Products
• 1 - 100 Employee

• Professional Services Specialist

  • Mar 2019 - May 2020



Advanced Technology Services (ATS)

• United States
• Commercial and Industrial Machinery Maintenance
• 700 & Above Employee

• Help Desk Representative II

  • 2014 - Mar 2019

  Providing both Level 1 and Level 2 phone technical support. Acting as a point of escalation for issues beyond Level 1 agent capabilities. Actioning directives initiated by management. Providing initial training and ongoing training to fellow agents.

• Help Desk Representative Associate

  • Nov 2013 - Oct 2014

  •Providing quality customer support from an information technology (IT) Help Desk and/or Call Center •Responding to incoming calls received via telephone, intranet, e-mail, and fax from external and internal customers including field technicians •Moving parts used, ordering parts, posting parts, monitoring call activity, and closing calls in designated call tracking systems •You will also have frequent contact with internal and external IT customers, all help desk peers, and managers •Supporting other help desk associates Show less



West Aurora School District 129

• United States
• Primary and Secondary Education
• 500 - 600 Employee

• PC Field Technician Contract

  • Jul 2013 - Sep 2013

  To assist staff IT personnel in the setup up and maintenance of IT related systems for the school year. Basic Active Directory use, Imaging and deploying PC / Laptops systems, setup of Raptor computers and software, install and setup of PLasco Trak systems, repair of desktop and laptop hardware, troubleshooting basic network issues, Epson network projector setup and troubleshooting, install and setup of Avervision, Elmo, Ladybug document camera products. To assist staff IT personnel in the setup up and maintenance of IT related systems for the school year. Basic Active Directory use, Imaging and deploying PC / Laptops systems, setup of Raptor computers and software, install and setup of PLasco Trak systems, repair of desktop and laptop hardware, troubleshooting basic network issues, Epson network projector setup and troubleshooting, install and setup of Avervision, Elmo, Ladybug document camera products.



Dominick's Finer Foods

• Assistant Store Manager

  • 2007 - 2013

  Manage overall evening total store operations, setup of sale and promotional displays, crisis management (ex: power outages), troubleshooting onsite equipment issues, implementing corporate directives and executing set tasks and goals.

• Head Clerk

  • 2005 - 2007

  Manage overall overnight operations including ordering, stocking, crisis management (ex: power outages), directing night crew staff and maintaining store conditions.

• Photo Lab Department Manager

  • 2003 - 2005

  Managed overall Photo lab operations including managing department employees, scheduling, ordering supplies, processing and printing of film negatives, setup of new equipment, digital film product production, maintenance, troubleshooting equipment issues and repair of all equipment.



Wolf Camera

• Lab Technician

  • Sep 1998 - Aug 2003

  Develop film negatives, print negatives, process and print digital photos and maintain, troubleshoot and repair all lab equipment. Develop film negatives, print negatives, process and print digital photos and maintain, troubleshoot and repair all lab equipment.