Experience

TruView BSI, LLC

• United States
• Security and Investigations
• 1 - 100 Employee

• Investigations Manager

  • Jul 2022 - Present



Allied Universal

• United States
• Professional Services
• 700 & Above Employee

• Operations Manager

  • Oct 2020 - Jul 2022

  A multifaceted 24/7 leadership role, as Operations Manager I directed four Site Managers and a team of 250+ Security Officers working 8900 HPW. Select clients include high-profile commercial buildings, performing arts centers, financial services firms, private schools, private condominiums and film production studios. Of particular note, I was part of 25% of staff retained during Allied Universal’s 2020 acquisition of Summit Security Services. • Diligently monitor staffing and recruitment needs to ensure fully staffed client sites while minimizing overtime expenses to control bottom-line profitability • Manage the high-volume recruitment, interviewing, onboarding, uniforming and training of all new Security Officer hires • Mentor and develop staff; direct all terminations, performance reviews, coaching, counseling and disciplinary action • Ensure all billing rates are properly established and assist in negotiating rate increases • Address all wage, payroll and worker’s compensation issues • Manage A/P and A/R, review weekly invoice aging reports and follow up with clients as necessary to facilitate collections • Maintain robust client relationships and provide support to Client Managers during site visits Show less



Summit Security Services, Inc.

• United States
• Security and Investigations
• 200 - 300 Employee

• Security Operations Center Supervisor

  • Aug 2017 - Oct 2020

  As Security Operations Center Supervisor, I co-managed a team of 12 SOC Operators covering three tours in a 24/7 work environment. This entailed ensuring the integrity of all working/master schedules in WinTeam for a 5000-employee Security Officer team.• Acted as direct point of contact for regional offices and developed close relationships with high-profile clients including Fordham University, CBS Broadcasting and Nassau BOCES• Attended the 2018 TEAM Software Conference in Omaha, NE and utilized new techniques to streamline scheduling and reduce overtime within the department• Championed technology upgrades as a key stakeholder in the Q1-Q2 2020 eHub implementation; managed officer enrollment, geofence creation and internal marketing strategy; software enabled a major reduction in paper checks, streamlined communications, reduced overtime and ultimately produced a 95% paperless operation• Participated in a KAIZEN process improvement initiative to evaluate the company’s recruitment model and exorbitant staff overtime; created a comprehensive flowchart to identify and create processes aimed at reducing costly overtime• Created and implemented new training processes for SOC operators and provided basic WinTeam training for frontline managers as needed• Streamlined employee hiring and scheduling by overhauling a requisition-based recruitment process• Assisted Human Resources in sourcing transfers for various accounts• Hired and trained SOC Operators; administered disciplinary action and annual reviews• Interfaced with Payroll on a weekly basis to resolve payroll irregularities • Named Employee of the Month (01/2019) and received a Regional Achievement Award (01/2018) Show less

• Security Operations Center Operator

  • Oct 2015 - Aug 2017

  Promoted after a year and a half with the company, this role entailed handling daily scheduling operations and managing Post Watch and all working schedule changes. I also processed all incoming calls in a high-volume, fast-paced environment and monitored and responded to incoming emails.• Received a Regional Achievement Award (04/2016)

• Operations Assistant (Port Authority)

  • May 2014 - Oct 2015

  • Handled daily scheduling operations alongside team members for the Port Authority contract • Transcribed and processed incident reports from the field and handled payroll reconciliation



Bethpage Black Course

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Golf Caddie

  • Jun 2011 - Sep 2013



Manhattan College

• United States
• Higher Education
• 700 & Above Employee

• Faculty Assistant

  • Sep 2010 - May 2012



House Committee on Homeland Security

• Political Organizations
• 1 - 100 Employee

• Congressional Intern

  • May 2011 - Jul 2011

  During the Summer of 2011, I completed a two-month internship providing administrative support to congressional office staff at the Committee Office housed in the Ford House Office Building. • Prepared session binders of all bills moving through the Committee; analyzed and summarized all relevant research to aid staff in preparation for markups or hearings • Directed constituent telephone inquiries to the proper source of information; documented all related information and presented report to appropriate staff member • Organized and prepared hearing room for sessions; attended seminars on Capitol Hill Show less