Experience

GTS Distribution

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Account Manager

  • Apr 2023 - Present



DPMS, Inc.

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Program Manager

  • Jul 2020 - Jan 2023



Isle of Gamers

• United States
• Retail

• Store Manager

  • Mar 2017 - Jul 2020

  Manage team of 6, including interviewing, training, and when necessary discipline. Coordinate inventory management, ordering from a multitude of vendors, overseeing a variety of programs and servicing the needs of multiple communities. Scheduling events for said communities, designing introductory events, regularly scheduled gatherings, consistent tournaments, and other interesting encounters with the intent of expanding current customer base and providing entertainment. Manage team of 6, including interviewing, training, and when necessary discipline. Coordinate inventory management, ordering from a multitude of vendors, overseeing a variety of programs and servicing the needs of multiple communities. Scheduling events for said communities, designing introductory events, regularly scheduled gatherings, consistent tournaments, and other interesting encounters with the intent of expanding current customer base and providing entertainment.



DealerCMO

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• ProAuto Results Department Head

  • Jan 2015 - May 2018

  Campaign management focusing on classified listings for Motorcycle and RV dealers.Analysis of ad performance on a national and local levelManage all new client launches, coordinating work from an extensive team to deliver a live product in a timely mannerCoordinate meetings and regular updates on a variety of schedules for clients and team members alikeProvide consultation to other departments and clients on best practices and effective application of designated strategies.Develop best practices for training and engagement, provide feedback and coaching for teams internal and externalDesign and maintain CRM and processes for multiple departmentsOversee offshore support daily for maintaining peak efficiency of deliverables Show less

• Marketing Analyst

  • Feb 2014 - Jan 2015

  Market analysis and campaign management for a variety of clients in the automotive industry.This included, but was not limited to optimizing SEO content and results, search retargeting campaigns, and a variety of industry specific marketing tools.Additional responsibilities include CRM management for my clients, process driven training, and collaborating on large scale digital strategy.Create reporting to deliver results to clients in a concise, digestible manner.Close engagement with a wide variety roles including creative talent, sales professionals, vendors, billing, HR, tech support, and upper management, providing a seamless user experience for our customers. Show less



Capitol Expressway Ford

• San Jose, CA

• Internet Sales Coordinator

  • May 2011 - Feb 2014

  Responsibilities include acting as point of contact for customers acquired through online leads with the intent of driving traffic to the stores location and improving both quantity and quality of sales. Improved average monthly department sales from 15 to 35 within first 2 months. I personally contributed an average of 14 units and provided coaching to improve the performance of my teammates. By collaborating with salesmen and providing a superior first contact experience I had increased the average Net Promoter Score from 64 to mid 80s Fostered relationships with multiple car dealerships to facilitate vehicle allocation. This has repaired the relationships between dealerships and expanded our reach in regards to available inventory for our customers. Developed strategies to address competitors in a constantly shifting field. Primarily focused on pricing structures, my contribution had decreased our cross dealership turnover by 27% Show less



the LEGO Group

• Denmark
• Manufacturing
• 700 & Above Employee

• Store Manager

  • Jan 2009 - Jan 2011

  Responsibilities include managing schedules, inventory, HR, coordinating events and keeping staff of 21 focused on the task of keeping the store running smooth and profitable. Created an inviting store environment to promote lasting customer relationships, resulting in an increase in sales volume beyond projected growth. Estimated sales goals were set at $2.88m, my store achieved sales of $3m. In addition to weekly district conference calls I coordinated communication between multiple peers throughout the US developing sales and engagement strategies and providing general support. Developed sales strategies focused on customer interaction as opposed to rote tasks with the intent of improving sales and customer satisfaction. In 14 months we exceeded stretch goals by an average of 15% in sales and improved standing in the company in NPS from 56th to 8th. Managed store inventory to maintain proper levels, implementing a number of measures to improve organization and efficiency, reducing shrink from 11% to 7%. Show less



Bon Apetit

• United Kingdom
• 1 - 100 Employee

• Prep chef

  • 2011 - 2011



Bose Corporation

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Store Manager

  • Jan 2004 - Jan 2009

  It was my responsibility to maintain a customer focused, demonstration based atmosphere in the store while maintaining all of the aspects of the operational side of the store including inventory, scheduling, staffing, HR, performance reviews and fostering relationships with mall management. Maintained excellence in sales and customer service with an average NPS of 98 and achieving an average of 112% of sales to our quota With the theater demonstration being a corner piece of the experience of the Bose store each store had a running goal of having a 20% attendance rate. We hit 26% on average with individual contributions exceeding 30% daily. Participated in events in the area sponsored by Bose, including the Palo Alto Jazz Festival, the Monterey Jazz Festival and the store opening in San Francisco. Prior to reaching management I received employee of the month 8 times and District employee of the month twice. Show less