Corporate Sales Manager

• Mar 2023 - Present

Wonderland Restaurants is a specialist retail and food & beverage operator that is focused on building its portfolio of restaurants that are immersive, multi sensory dining experiences. OUR PASSION Wonderland was built in the image of its founders, to first and foremost excite and entertain. Our passion is to create memorable experiences, ensuring that every child believes the unimaginable is imaginable and every adult feels “like a kid in a candy store”. Through our creativity and a relentless attention to detail in our product, we aim to create a narrative that immerses every consumer in a fantasy world of destination retail or dining. OUR VISION Our vision is to build on our portfolio of restaurants and become a worldwide leader in branded, experiential and immersive concepts.

Brand Sales Manager

• Oct 2021 - Feb 2023

Delegate Sales Executive

• Mar 2021 - Oct 2021

GDS Group hosts experts to help experts. GDS Summits help CxOs thrive: to confidently lead their companies through digital transformation. Enlightening, educating and equipping executives to solve today’s business challenges with tomorrow’s knowledge and solutions. As an international events company, we work with senior executives to gather information on their most pressing projects, a process we call, "Project Intelligence"​. We use this intelligence to arrange meetings between the executive and a technology provider with proven success in the challenge area. Finally, we share published insight with our executive community, providing a roadmap to overcome today's major challenges. CIOs, CMOs, CxOs from every industry attend GDS Group events to take their companies and their careers further.

Sales and Events Manager at Revolution Cambridge

• Jun 2019 - Mar 2021

Working towards reaching and exceeding the venue’s monthly pre-booked revenue targets and creating 6-months-ahead sales strategies for pre-booked sales to ensure that year on year growth is delivered and that both consumer and corporate pre-booked revenue streams are maximisedManaging a team of two full-time Sales Coordinators and ensuring they are engaged in their roles through regular reviews of their performance and targets, continuous training and personal career developmentManaging incoming enquiries to ensure high conversion rate is maintained, as well as ensuring that the Sales Coordinators in my team have all the relevant knowledge and tools to be able to successfully convert enquiries into confirmed bookings and eventsProducing detailed corporate and consumer event proposals and managing contracts, invoices and paymentsBuilding a vast database of key corporate contacts and partnersConducting venue show rounds and client meetingsAttending networking events and business exhibitions to raise own and venue profile amongst local businessesOrganising seasonal venue showcasesCreating and implementing project and partnership plans to raise venue profile, increase footfall and drive pre-booked and overall venue revenueOverseeing venue’s social media channels and ensuring the Sales Coordinators have a clear campaign plan to implement via these channelsRegularly attending area, regional and national sales meetings and conference calls and representing the venue appropriatelyProviding requested sales updates and reports for all levels of senior managementManaging client feedbackHosting and managing large-scale corporate and consumer events, private and full venue hires and multi-day bookingsTraining and developing new site members of management, as well as new and existing Sales Managers and Co-ordinators for the southern region of the companyRecruiting and training successful new Sales Team members for the venue when required

Sales and Events Manager at Revolution Bristol

• May 2018 - Jun 2019

Sales and Events Coordinator

• Oct 2017 - May 2018

The role provided the opportunity to:• Work for an industry leader and gain vital experience for a career within Sales• Work with a passionate, driven and experienced team and become involved with events of all sizes.• Develop and deliver an amazing customer experience• Provide the opportunity for progression within the company and gain the experience to become a successful Sales Manager within the company. Main responsibilities included:• Ensuring the delivery of pre-booked revenue and upselling of Revolution Cardiff's food and drink packages at every opportunity.• Planning and the coordination of the bookings and when required ensuring successful, and organised co-ordination of these parties and events.• Worked with the site’s management team and operations team to ensure clear communication, site specific operational plans were followed and managed expectations of both Customers and staff when it came to bookings.• Worked to weekly targets and strategies set by my Sales Manager to achieve targets.• Respond to all incoming inquiries and respond with haste. • Social Media management• Appropriate outbound and cold calling of Revolution’s database using current data and growing new contacts complete refresh of corporate clients before GDPR• Outbound activities in order to promote the corporate side of the business to include office visits, lunchtime meeting and networking events.

Supervisor

• Sep 2016 - Sep 2017

a. Roles and responsibilities involve, cash handing, basic conflict resolution, i.e. dealing with customer complaints, ensuring that all parts of the bar are working to Brand standards. Achieved a high level of Product knowledge, leadership skills and developed a good training method. Vigilant to safety and having a general awareness to the ongoing. Awarded MVP for both the Six Nations and the Easter Bank holiday.

Business Development Executive

• Aug 2017 - Oct 2017

The roles and responsibilities involved me covering large amounts of cold data in which I needed to meet daily targets of 150 calls and 3 hours of talk time. The role involved speaking to new business prospects and acquiring information on them. Educating new prospects on the new Levy System for apprenticeship training and standards set forth by the Department of Education. Whilst meeting and exceeding targets in the process of still learning the role, has developed my confidence in B2B and B2C calls, setting callbacks and sending information packs to new prospects.

Barista

• Jun 2016 - Sep 2016

Resident Support Assistant

• Sep 2015 - Jun 2016

As a Residence Support Assistant, RSA, I was part of a team of 7 delivering out of hour’s pastoral care to students in Horwood halls of residence. Part of this involved building a rapport with students in my allocated blocks, supporting them and giving advice when required. I was heavily involved in educating students through campaigns, whether around how to be safe in halls, communal living, sexual health or the Student Switch Off campaign. On duty students could call for a number of reasons, my experiences ranged from serious welfare concerns including supporting students through mental health, as well as aiding intoxicated students and making sure they were safe. I received first aid training in the role and helped students who needed medical assistance as well as calling for further support if required. A large part of the role involved disciplinary complaints such as noise, as an RSA I was required to attend, investigate and provide a detailed report for the Residence Support Office team to follow up on. Sat on Disciplinary Panels and advised on the appropriate punishments for situations that required deeper investigation. Utilised information provided by documentation such as images, reports, and personal accounts of the events.

Bar Tender

• May 2015 - Jun 2016

General Bar responsibilities such as: Serving customers to a high standard, protecting customers Cocktail specialist Food Service maintaining a clean bar throughout shift (Start to finish) Checking for Identification both on door sales and whilst serving. General Bar responsibilities such as: Serving customers to a high standard, protecting customers Cocktail specialist Food Service maintaining a clean bar throughout shift (Start to finish) Checking for Identification both on door sales and whilst serving.

Bar tender

• Jan 2014 - Jun 2015

General Bar responsibilities, such as: Cocktail specialist, maintaining a high level of service, Speed and care whilst serving, protecting the customers, Food and day service trained, embodying the core values of Inventive Leisure General Bar responsibilities, such as: Cocktail specialist, maintaining a high level of service, Speed and care whilst serving, protecting the customers, Food and day service trained, embodying the core values of Inventive Leisure

Front of House staff

• Jul 2014 - Sep 2014

Key Responsibilities for the Bedford hotel: Heading the bar during shift, food service and hospitality, ensuring comfort and enjoyment for the customer to ensure the best experience, setup for weddings, parties and anniversaries along with other events, Barista training, speed of service for both food and drink service. Key Responsibilities for the Bedford hotel: Heading the bar during shift, food service and hospitality, ensuring comfort and enjoyment for the customer to ensure the best experience, setup for weddings, parties and anniversaries along with other events, Barista training, speed of service for both food and drink service.

Warehouse Assistant

• Jun 2010 - Sep 2013

Kitchen Assistant

• Oct 2011 - Jul 2012