Experience

A Wider Circle

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Outreach Specialist

  • Jul 2023 - Present



Firstsource

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Health Insurance Data Entry

  • Sep 2021 - Apr 2023



ETS

• Education Administration Programs
• 700 & Above Employee

• TOEFL Rater

  • Sep 2019 - Jun 2021



NexRep

• United States

• Customer Service Representative

  • Feb 2017 - Jul 2018

  Provide support for issues related to hotel stays and car rentals. Provide support for issues related to hotel stays and car rentals.



Groupon

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Customer Support

  • Nov 2015 - Jan 2017



Kelly

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Apple Technical Support

  • Jul 2012 - Mar 2013

  Effectively up-sold additional components on in-bound calls. Collaborated with customer service team and other departments on numerous projects. Tailored products to meet customer needs. • Resolved customer billing issues. • Provided effective and efficient technical support and product registration assistance Conducted various levels of research, from single-source to in-depth analysis and synthesis across multiple sources based on customer needs. Effectively up-sold additional components on in-bound calls. Collaborated with customer service team and other departments on numerous projects. Tailored products to meet customer needs. • Resolved customer billing issues. • Provided effective and efficient technical support and product registration assistance Conducted various levels of research, from single-source to in-depth analysis and synthesis across multiple sources based on customer needs.



Varied

• Augusta, Georgia Area

• Temporary Customer Care and Clerical Positions

  • Feb 2009 - Jan 2013

  Assignments included Customer Care Agent for DirecTv and Verizon Wireless, Administrative Assistant for Labor Finders, Technical Adviser for Augusta Medical systems, and Data Entry Clerk for Chapter 13 Trustee, Assignments included Customer Care Agent for DirecTv and Verizon Wireless, Administrative Assistant for Labor Finders, Technical Adviser for Augusta Medical systems, and Data Entry Clerk for Chapter 13 Trustee,



Hope Christian Schools

• Augusta, Georgia

• High School Teacher

  • Aug 2008 - Feb 2009

  -Taught various subjects grades 9-12 -Completed weekly lesson plans -Coordinated with parents on an as-needed basis -Taught various subjects grades 9-12 -Completed weekly lesson plans -Coordinated with parents on an as-needed basis



United States Army

• Varied

• ELINT Analyst

  • Oct 1996 - Oct 2000

  Successfully completed U.S. Army mission goals based on multiple analyses of incoming raw data. Successfully completed U.S. Army mission goals based on multiple analyses of incoming raw data.