Experience

Lineage Logistics

• United States
• Transportation, Logistics and Storage
• 700 & Above Employee

• Customer Service Representative

  • Jan 2022 - Present



Kelly

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Apple Multimedia Services Pro

  • Feb 2021 - Feb 2022

  As a Multimedia Service Pro with Kelly, I help Apple’s customers with their iOS Devices, Apple Pay, and billing issues. I had been with Kelly for a short period of time but had moved up quickly. As a Multimedia Service Pro with Kelly, I help Apple’s customers with their iOS Devices, Apple Pay, and billing issues. I had been with Kelly for a short period of time but had moved up quickly.



Amazon

• United States
• Software Development
• 700 & Above Employee

• Customer Service Associate Level III

  • Nov 2006 - Jul 2014

  Seasonal Lead during 2008, 2009, 2010, and 2011 holiday seasons Performed quality control checks for the CSA’s under my leadership Coached CSA’s on maintaining the customer experience while also adhering to policy Completed the Amazon Leadership Fundamentals Course Received Escalated Customer Contacts Responsible for process improvements that reduced customer and associate effort and time Seasonal Lead during 2008, 2009, 2010, and 2011 holiday seasons Performed quality control checks for the CSA’s under my leadership Coached CSA’s on maintaining the customer experience while also adhering to policy Completed the Amazon Leadership Fundamentals Course Received Escalated Customer Contacts Responsible for process improvements that reduced customer and associate effort and time



IPC International

• Security and Investigations
• 200 - 300 Employee

• Security Supervisor

  • Oct 2005 - Nov 2006

  Reviewed reports before they were submitted to the corporate office Patrolled the mall on foot and by car De-escalated volatile situations between customers Oversaw scheduling Answered the emergency phone Reviewed reports before they were submitted to the corporate office Patrolled the mall on foot and by car De-escalated volatile situations between customers Oversaw scheduling Answered the emergency phone



WinCo Foods

• United States
• Retail Groceries
• 700 & Above Employee

• Deli PIC (Person In Charge)

  • Sep 2002 - Aug 2005

  Prepared food for customers Organized lunches and breaks Delegated food prep, stocking, and cleaning tasks Kept inventory stored properly to ensure a first in, first out rotation Maintained documents to ensure State and Local regulation compliance Prepared food for customers Organized lunches and breaks Delegated food prep, stocking, and cleaning tasks Kept inventory stored properly to ensure a first in, first out rotation Maintained documents to ensure State and Local regulation compliance