UX and QA Analyst

• Apr 2023 - Present

Quality Assurance Specialist

• Jun 2021 - Apr 2023

*Lead and Mentor Associate QA employee's *Set direction and best practices for Off Shore teams *Create Test Plans *Estimate QA scope *Create Test cases in Jira using Zephyr *Log defects and bugs in Jira *Manage Playwright Automation Test Scripts *Create Standards for Quality Assurance Best Practices in Services Division *Lead and Mentor Associate QA employee's *Set direction and best practices for Off Shore teams *Create Test Plans *Estimate QA scope *Create Test cases in Jira using Zephyr *Log defects and bugs in Jira *Manage Playwright Automation Test Scripts *Create Standards for Quality Assurance Best Practices in Services Division

Product Specialist

• Feb 2021 - May 2021

*Sell HVAC equipment to Homeowners and Contractors *Inbound and outbound sales calls *Used Custom CRM tool for managing sales and pipelines *Used Power BI for sales metrics *Sell HVAC equipment to Homeowners and Contractors *Inbound and outbound sales calls *Used Custom CRM tool for managing sales and pipelines *Used Power BI for sales metrics

Team Lead Computing and DI/ PC Digital Sales

• Aug 2018 - Feb 2021

* Provide customer support over the phone and through chat * Managing customer que and accuracy * Detailing customer support call log * Manage the Computer and DI team * Drive sales using advance metrics * Provide coaching and leadership * Top Gun 2019 Winner for Sales *2 Million Dollar club for sales in a year * Provide customer support over the phone and through chat * Managing customer que and accuracy * Detailing customer support call log * Manage the Computer and DI team * Drive sales using advance metrics * Provide coaching and leadership * Top Gun 2019 Winner for Sales *2 Million Dollar club for sales in a year

Defensive Coordinator

• Aug 2017 - Feb 2020

*Coaching High school football for the Clintonville Truckers *Coached 70 players in the program *Coaching High school football for the Clintonville Truckers *Coached 70 players in the program

Systems Specialist - Accurex/KVS

• Jul 2017 - Aug 2018

*Add new products into sales tool known as CAPS for sales reps *Update products with new information or specifications as required *Work with engineers and marketing to ensure all products meet specifications *Take support calls regarding trouble shooting with CAPS *Maintain defects, bugs, and new requests through Jira *Add new products into sales tool known as CAPS for sales reps *Update products with new information or specifications as required *Work with engineers and marketing to ensure all products meet specifications *Take support calls regarding trouble shooting with CAPS *Maintain defects, bugs, and new requests through Jira

Quality Assurance Analyst

• Mar 2015 - Jan 2017

*Qa Analyst for Mobile App Team *Lead QA Tester for Footlocker, Champs, Footaction, Footlocker Canada, and Eastbay Apps *Created Test Scripts for each app *Logged and tracked defects through Jira *Created regressions test scripts for both mobile apps and the websites -QA Analyst for Full and mobile websites -Executed regression test scripts -Worked on monthly release builds *Qa Analyst for Mobile App Team *Lead QA Tester for Footlocker, Champs, Footaction, Footlocker Canada, and Eastbay Apps *Created Test Scripts for each app *Logged and tracked defects through Jira *Created regressions test scripts for both mobile apps and the websites -QA Analyst for Full and mobile websites -Executed regression test scripts -Worked on monthly release builds

Quality Assurance Associate

• Jan 2013 - Feb 2015

Collaborative Consulting is a leading professional services organization dedicated to helping clients optimize their business and technology capabilities. By extending the value of their systems and business processes, we help clients achieve lasting business value and maximize return on IT investments. Since its inception in 1999, Collaborative has delivered over 1000 projects ranging from two to three person engagements to multimillion dollar initiatives requiring dozens of consultants. This has allowed us to develop and maintain a superior reputation for quality of services, commitment to clients and functional experience especially in the areas of Software Development, Information Management and Performance Engineering. Our goal is to supply our client and colleagues with the best opportunities possible, even in today’s economy. We have opened a Solution Center in Wausau, WI to expand our technology services for our clients. This is a fun and dynamic environment where people gain experience to multiple technologies and exposure to a wide range of industries Show less