Matthew Pook
Vice President - Australia at Olliv Au- Claim this Profile
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Bio
Credentials
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CCIE Collaboration
Cisco
Experience
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Olliv Au
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Australia
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Financial Services
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1 - 100 Employee
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Vice President - Australia
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Aug 2022 - Present
Olliv, previously known as Layer 8 Networks for Bitcoin ATMs, is a global financial technology and cryptocurrency firm. Olliv’s mission is to provide quick, easy, and secure access to the benefits of cryptocurrency. We believe that cryptocurrency provides an inclusive financial system, which puts individuals' needs first. Crypto is for Olliv us.Olliv believes bitcoin and blockchain technology can serve everyone. Bitcoin ATMs empower those excluded by the traditional banking system to join an innovative global economic system.With low fees, a large network of bitcoin ATMs, and the most reliable 24/7 customer support, Olliv is the best way to purchase cryptocurrency. Kickstart your crypto investment journey today with us! Show less
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Director
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Nov 2016 - Present
Layer 8 Networks are a boutique consulting firm specialising in Networks and IP telephony. We provide consulting and services in the following areas:- Successfully delivered Cisco Unified Communications across Sydney's newest Hotel and Casino- Cisco Webex Contact Centre and Webex Calling solutions- Hosted Cloud Telephony solutions- Monitoring and Managed IT Services- Network design, build and implementation- IP Telephony, Collaboration incorporating Cisco Business Edition and Cisco Webex- Cisco Meraki partner- WDM (Wavelength Division Multiplexing) Solutions- Cisco Advanced Collaboration Partner Show less
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Crown Resorts
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Australia
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Hospitality
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700 & Above Employee
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Senior Specialist - VoIP
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Nov 2015 - Sep 2017
Migration of the Crown Melbourne Contact Centre from UCCX 9 to 11.6. This involved high-level and detailed design documentation, user acceptance testing and migration documentation. UCCX Scripting for Contact Centre Queues. Installation and Configuration of Cisco Session Management Edition (SME) to integrate multiple disparate CUCM clusters across Crown’s IP Telephony environment Migration of customer from legacy Cisco Unified Communications versions, including CUCM, Jabber and IM & Presence, Unity Connection Voicemail and UCCX. Implementation of Cisco Expressway solution for Mobile and Remote Access (RMA) and Business-To-Business (B2B) communication Show less
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Senior Unified Communications Consultant
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Oct 2014 - Nov 2015
• UCCE Design and Build • Actively engage with customers while onsite to solidify relationships & identify new business opportunities for the sales team • Grow and maintain existing and new relationships • Provide a positive and sustainable experience for each customer • UCCE Design and Build • Actively engage with customers while onsite to solidify relationships & identify new business opportunities for the sales team • Grow and maintain existing and new relationships • Provide a positive and sustainable experience for each customer
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Logicalis
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United Kingdom
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IT Services and IT Consulting
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700 & Above Employee
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Senior Engineer
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Jan 2011 - Sep 2014
• Production of presales responses and material with Victoria account team. • Solution architecture of Cisco based solutions for Victoria. • Project delivery of R&S, Security, Voice, Wireless and Data Centre technologies • Support of Victoria customers across R&S, Security, Voice, Wireless and DC technologies • Development of Cisco data centre related skills • Mentoring of Mid-level and Junior staff • Recently completed migration of Major Melbourne Contact Centre from CRS version 5.1 to UCCX 9. This involved high-level and detailed design documentation, user acceptance testing and migration documentation. UCCX Scripting for Contact Centre Queues. Installation and Configuration of Cisco Session Management Edition (SME) to integrate multiple disparate CUCM clusters across Crown’s IP Telephony environment • Migration of customer from legacy NEC PBX to Cisco Unified Communications, including CUCM, Jabber and IM & Presence, Unity Connection Voicemail and UCCX. This project involved customer data gathering, BAT file creation and deployment for 300 physical endpoints and Jabber softphones, UCCX scripting involving call back queuing, Cisco Compliance Recording configuration and implementation Show less
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Datacom
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Armenia
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IT Services and IT Consulting
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1 - 100 Employee
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Network/Voice Engineer
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Sep 2009 - Feb 2011
• Administration of the telephony portion of a major contact centre in Victoria. This included the maintenance, proactive monitoring and troubleshooting of issues associated with Cisco IPCC, CallManager, Cisco 2800 and 3800 series voice routers, Unity voicemail and LAN switching infrastructure to ensure systems stability. • UCCE Support, monitoring and troubleshooting • Maintenance and administration of Cisco IP IVR servers, Nice, Nuance, and Aspect RTA applications • Administration and installation of F5 Network appliances such as BIG-IP Load Balancers and Firepass • Administration of Cisco ASA, Checkpoint, Watchguard and FortiGate firewalls • Providing pro-active Network monitoring, Maintenance Services of configurations, network adds/moves/changes, network optimisation, and network reporting • Taking ownership of Managed services clients and proactively monitored and maintained network and telephony infrastructure in an ITIL environment to ensure business activities are not disrupted, while Service agreements are maintained. Show less
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Network Management Analyst
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2008 - 2009
• Provided on-site & remote support including administration & configuration for LAN infrastructure (switches, patch panel, cabling etc) including advanced functions such upgrades, Quality of Service issues, capacity planning, VLAN creation, etc • Implementation, installation and administration of Cisco CallManager, CallManager Express and Unity Voicemail servers Australia wide • Cisco Router configuration, maintenance and administration for Voice, VPN and Data • Nortel Contivity VPN branch office configuration • Cisco Catalyst switches monitoring, configuration, maintenance and upgrades. VLAN & QoS configurations • Windows 2000 and 2003 Server administration Show less
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Production Services Network
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United Kingdom
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Oil and Gas
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Network Infrastructure Specialist
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Sep 2005 - Sep 2008
• Ownership and successful delivery of IP Telephony and VoIP voice services to 4 sites with external gateways, and 2 VoIP sites through the use of Cisco soft phones. Responsible for implementing and now supporting all voice services in Australia. Responsible for all switching through Australian sites, including monitoring and troubleshooting application issues both remotely and on- site. • Implementation, installation and administration of Cisco CallManager Express in new Singapore branch office • Network Support for 400 users on-site, along with remote support of 4 sites and 300 users around Victoria • Installation, configuration, maintenance and support for Cisco CallManager cluster and Unity Voicemail. • Cisco Catalyst switches monitoring, configuration, maintenance and upgrades. VLAN & QoS configurations • Cisco Router configuration for ISDN voice and legacy dial backups • Configuration of network monitoring tools, up/down and threshold alerting applications • Limited exposure to PIX firewalls, Nokia Firewalls & Nortel Contivity devices • Windows 2000 and 2003 Server administration • Active Directory and Group Policy administration tasks for user accounts, profile settings and desktop settings Show less
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Education
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2009 - 2011
University of Melbourne
Master of Business and Information Technology, Business and Information Technology -
2002 - 2006
RMIT University
Bachelor of Business Information Systems, Business & Information Systems -
1999 - 2001
Swinburne University of Technology
Diploma of Network Engineering, Information Technology
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