Experience

Watervliet Public Library
• United States
• Libraries
• 1 - 100 Employee
• Library Clerk

  • Jun 2022 - Present


New York State Department of Health

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Office Assistant 2

  • Oct 2019 - Apr 2021

  Office Assistants 2 may perform any of the duties of Office Assistants 1, and typically supervise two or more lower-level staff. Non-supervisory positions perform complicated clerical and office support activities that require substantive knowledge of the program and/or of the programs governing laws, rules, or regulations. Such laws, rules, or regulations may be subject to frequent change. Incumbents typically handle sensitive applications, requests, or inquiries in which management or executive staff may be contacted or interested. They process applications or requests that do not meet normal parameters and may require additional research and consultation with higher level staff. They also perform activities that may require coordination with internal or external parties. Show less



New York State Department of Civil Service

• United States
• Government Administration
• 100 - 200 Employee

• Office Assistant 1

  • May 2017 - Oct 2019

  Prepare and maintain medical records of clients referred to EHS for pre-employment examinations. Enter appointments, MRU determinations, and other data in Experior computer system. Receive medical documentation from EHS vendors for candidates and match with medical record. Give chart to EHS physician for review. Contact agencies with results. Answer questions and troubleshoot issues. Receive medical information from remediable pre-employment candidates, combine with medical record and give to EHS physician for review. Prepare and send letters to pre-employment candidates and employing agencies. File medical records. Show less



New York State Department of Taxation and Finance

• United States
• Government Administration
• 700 & Above Employee

• Tax Information Aide

  • Feb 2017 - May 2017

  Open mail and prepare tax returns for processing. Receive, screen, review, and verify documents. Operate office machinery, including photocopiers. Enter information into computer databases. Communicate effectively both verbally and in writing. Perform other related duties as required. Open mail and prepare tax returns for processing. Receive, screen, review, and verify documents. Operate office machinery, including photocopiers. Enter information into computer databases. Communicate effectively both verbally and in writing. Perform other related duties as required.



Anthem, Inc.

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Customer Care Representative

  • Aug 2016 - Oct 2016

  Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims. Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature. Uses computerized systems for tracking, information gathering and troubleshooting. Outbound calls are conducted in the ZipDrug business area. Show less

• Tax Information Aide

  • Feb 2016 - May 2016

  Open mail and prepare tax returns for processing. Receive, screen, review, and verify documents. Operate office machinery, including photocopiers. Enter information into computer databases. Communicate effectively both verbally and in writing. Perform other related duties as required. Open mail and prepare tax returns for processing. Receive, screen, review, and verify documents. Operate office machinery, including photocopiers. Enter information into computer databases. Communicate effectively both verbally and in writing. Perform other related duties as required.



Town of Colonie Police Department

• Public Safety Dispatcher

  • Jan 1987 - Jan 2016

  Public Safety Dispatchers perform a variety of tasks associated with telephone calls from the public for assistance and dispatching appropriate personnel or equipment as required. While the majority of dispatchers are associated with Police Activity, Fire, and EMS calls are also dispatched. Upon assignment dispatchers may also answer special phone lines or assist in communication for Regional medical emergency services involving field paramedics and physicians or hospitals. Public Safety Dispatchers are assigned to work at the information desk in the Police Department. Work is performed under direct supervision of a Senior Public Safety Dispatcher, the Police Communications Supervisor or assigned Police personnel. The incumbent does related work as required. Show less

• Senior Public Safety Dispatcher

  • Jan 2003 - Oct 2004

  Supervision of Public Safety Dispatchers as well as support in complex emergency dispatching situations. Having thorough knowledge of the practices of operation of radio, telephone and computer equipment. Having the ability to supervise and plan the work of others, as well as maintaining records and producing reports. Having the ability to act calmly and efficiently in emergencies. Maintain certification in Emergency Medical Dispatch, CPR, AED and eJustice.