Online Air Force Advisor

• Jun 2023 - Present

Air Force Online Advisor

• Apr 2018 - Present

• Assist data analyst on developing innovative sourcing narratives on initiatives leading to passive candidate interest in technical and hard to fill positions. • Monitors and engages over 1K monthly impressions using Sprinklr, Salesforce, LinkedIn, Twitter, Facebook, Instagram, YouTube. Average of 70 potential candidates per day. • Facilitated collaborative meetings with specialized recruitment teams on improving recruitment processes by identifying strengths and weaknesses. • Assist data analyst on developing innovative sourcing narratives on initiatives leading to passive candidate interest in technical and hard to fill positions. • Monitors and engages over 1K monthly impressions using Sprinklr, Salesforce, LinkedIn, Twitter, Facebook, Instagram, YouTube. Average of 70 potential candidates per day. • Facilitated collaborative meetings with specialized recruitment teams on improving recruitment processes by identifying strengths and weaknesses.

Inside Sales Account Manager

• Aug 2016 - Apr 2018

• Interacted, responded and follow up with customers daily, promptly responding to all inquiries in a courteous and efficient manner. • Identified over 270 accounts that should not have been in his CSG and had them reviewed and removed. • Managed 255 accounts valued at 1.5 million--finished at 128% sales goal in December • Interacted, responded and follow up with customers daily, promptly responding to all inquiries in a courteous and efficient manner. • Identified over 270 accounts that should not have been in his CSG and had them reviewed and removed. • Managed 255 accounts valued at 1.5 million--finished at 128% sales goal in December

Air Force Recruiting Information Support System Tier II Help Desk

• Apr 2013 - May 2016

• Supervised 3 military members and managed 6 contractors that supported an $11M Air Force Recruiting Information database Support System.• Led customer service call center providing customer service to 2700 recruiters.• Directed Air Force Recruiting Information Support System Tier II Help Desk resolving over 15K incident tickets with a 90% resolution rate in less than 24 hours.• Coordinated over 500 system user account changes critical to Air Force Recruiting Service accessing 25K new Air Force members annually.• Trained and evaluated subordinates, providing appropriate feedback regarding performance and training requirements.• Coordinated and led Function Review Board meetings to approve AFRISS-TF software system changes. Show less

Air Force Recruiting Service Command Training & Standardization

• Jun 2012 - Apr 2013

• Instructed Recruiting Supervisor’s Course preparing regional supervisors to lead their team to recruit America’s newest Air Force members.• Established/facilitated/ instructed core training curriculum via workshops & seminars. • Trained & facilitated delivery of the company’s primary selling and recruitment tool (Achieve Global Professional Selling/Coaching training). • Prepared annual awards and ensured squadron and individual awards were received in a timely manner.• Recipient of the coveted Air Force Recruiting Service Master Recruiter Designation in 2013. Show less

Regional Recruiting Supervisor

• Nov 2008 - Jun 2012

• Led, trained and mentored a team of 8 recruiters and a civilian secretary; team consistently exceeded annual recruiting/sales goals at 113% in 2009, 119% in 2010 and 121% in 2011 respectively.• Interviewed applicants to obtain information on work history, training, education, and job skills to ensure each applicant is qualified to enlist in the Air Force.• Conducted monthly office visits to ensure recruiters are productive, compliant, and safe during daily operations.• Validated accomplishment of applicant leads generation activities and expectations on each assigned recruiter weekly.• Focused team towards corporate objectives, organized needed resources, directed operational efforts to achieve desired results led flight to earn top Regional Recruiting flight in 2010.• Coordinated recruiter participation at networking events with high schools, colleges, civilian organizations and social media in order to ensure long-term success.• Recipient of the coveted Air Force Recruiting Service Senior Recruiter Designation in 2012.• Enforced, tracked and insured compliance with all organization policies and procedures resulted in team receiving an excellent rating during 2010 Inspection General (IG) compliance inspection. Show less

Squadron Trainer

• Nov 2004 - Nov 2008

• Developed, planned, and coordinated policies/procedures for gauging the progress of the squadron recruiting force.• Performed field-training visits ensuring adequacy of training in the Enlisted Accessions (EA) service program. • Interfaced with higher headquarters to coordinate workshops/seminars and supplemental training.• Briefed commander and production superintendent on current training status for all assigned personnel.