Experience

Neovest

• United States
• Financial Services
• 1 - 100 Employee

• Global Connectivity and Client Onboarding

  • Jan 2022 - Present

• Technical Client Services

  • Dec 2020 - Jan 2022



Trading Technologies

• United States
• Software Development
• 500 - 600 Employee

• Support Engineer

  • Sep 2019 - Dec 2020

  • Supporting the cloud-based and desktop TT front end trading systems via 1st line support. • Troubleshooting and testing software for escalation to development. • Maintaining a high level of understanding of buy-side and sell-side business order flow and TT products. • Assist in training newer members of the team. • Building rapport with clients and providing prompt, concise and informative answers to their queries. • Supporting the cloud-based and desktop TT front end trading systems via 1st line support. • Troubleshooting and testing software for escalation to development. • Maintaining a high level of understanding of buy-side and sell-side business order flow and TT products. • Assist in training newer members of the team. • Building rapport with clients and providing prompt, concise and informative answers to their queries.



Fidessa

• United Kingdom
• Software Development
• 400 - 500 Employee

• Graduate Trading Support Analyst

  • Mar 2018 - Sep 2019

  • Providing 1st/2nd line support for all Fidessa OMS platforms, covering equities, derivatives and market data for sell side firms. • Analyse, investigate, and resolve reported issues from customers via phone or email while prioritising and keeping issues up to date, acting as a point of contact for clients. • Research and maintain a knowledge of FIX and its integration into the Fidessa Express network, Linux command line and SQL querying as well as normal trading business flow and the financial markets surrounding Fidessa to assist in issue investigation. • Carrying out minor development tasks on Linux servers when needed urgently. • Assist in training newer members of the team to get them up to speed.