Experience

Love Velo

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Customer Support Agent

  • Jan 2023 - Present



BRIXTON CYCLES LIMITED

• United Kingdom
• Sporting Goods Manufacturing
• 1 - 100 Employee

• Sales Floor Associate

  • Nov 2022 - Jan 2023

  - Promote and sell a wide range of bicycles and products to customers and identify solutions based on their needs. - Manage bookings for the workshop using the service centre platform and offer a fantastic customer journey experience to increase positive online reviews in order to reinforce the strong image of the independent store. - Order parts from suppliers using a dedicated B2B portal, such as ZyroFisher. - Promote and sell a wide range of bicycles and products to customers and identify solutions based on their needs. - Manage bookings for the workshop using the service centre platform and offer a fantastic customer journey experience to increase positive online reviews in order to reinforce the strong image of the independent store. - Order parts from suppliers using a dedicated B2B portal, such as ZyroFisher.



havebike...

• United Kingdom
• Truck Transportation
• 1 - 100 Employee

• Senior Technician

  • Jun 2022 - Nov 2022

  - Successfully execute repairs to a high standard as an accredited Shimano Service Centre and understand what parts are in high demand for workshops. - Attend public events e.g British Cycling BMX Nationals to promote branding and the businesses image whilst interacting with future potential clients. - Taken the opportunity to manage the workshop which resulted in increased productivity and praise from both manager and colleagues. - Successfully execute repairs to a high standard as an accredited Shimano Service Centre and understand what parts are in high demand for workshops. - Attend public events e.g British Cycling BMX Nationals to promote branding and the businesses image whilst interacting with future potential clients. - Taken the opportunity to manage the workshop which resulted in increased productivity and praise from both manager and colleagues.



Halfords

• United Kingdom
• Retail
• 700 & Above Employee

• Mechanic

  • Jul 2015 - Jun 2022

  - Control all aspects of the workshop including teaching, warranty resolution and repair. Periods of being the only mechanic resulted in a high pressure environment so managing expectations and planning efficiently was key. - Utilise the Salesforce platform in order to correspond with different faculties. - Attend workshops to develop mechanical skills and understand evolving trends e.g E-bike systems and how this can effect the future of the cycling industry. - Measure KPIs and sales targets. Show less



Create Studios

• United Kingdom
• Media Production
• 1 - 100 Employee

• Intern

  • Jan 2020 - Apr 2020

  - Work as a team to plan and perform film and photography shoots to meet a clients given brief. Clients included Nationwide and Swindon Borough Council. - Run auditions for casting of potential actors. This involved open dialogue within a team to identify what would determine success and how. - Post production editing independently and progressing to coordinating with others on the same project to piece together a final outcome - Work as a team to plan and perform film and photography shoots to meet a clients given brief. Clients included Nationwide and Swindon Borough Council. - Run auditions for casting of potential actors. This involved open dialogue within a team to identify what would determine success and how. - Post production editing independently and progressing to coordinating with others on the same project to piece together a final outcome



Swing Bye Sounds

• London, England, United Kingdom

• Events Organiser

  • Jan 2018 - Apr 2018

  - I self funded this as a passion project whilst balancing both university and a part-time job as I wanted to create a platform for grassroots musicians to perform at quality music venues across London. - I Corresponded with artists and venues to ensure successful running of the event. This would also involve organising stage equipment, sound operators and ticketing whilst balancing overheads to maintain a profit margin. - Self advertising through personal networking, online social media and digital and physical poster creation. Show less