Experience

Global FIS

• IT Services and IT Consulting
• 200 - 300 Employee

• Quality Assurance Compliance Specialist

  • Jul 2019 - Feb 2021

  St Petersburg, Florida, United States Liaised with cross-functional teams to streamline procurement processes and contract management. Reviewed contracts daily in compliance with company standards and legal support. Reduced cost by leading process improvement projects that met quality assurance standards. Assisted with special projects to successfully onboard new customer accounts. Created, presented, and trained employees on best practices and quality standards.



Sharp Retention

• Advertising Services
• 1 - 100 Employee

• Office Manager

  • Nov 2018 - Jul 2019

  St Petersburg, Florida, United States Manage national customer relations and accounts through strategic customer service. Perform accounts payable and receivable reconciliation to identify fraud and errors. Conduct frequent CRM updates to mitigate account discrepancies and payment information. Train teams remotely on company best practices and process improvement.



Chargebacks911

• United States
• Financial Services
• 100 - 200 Employee

• Account Executive

  • Feb 2016 - Jan 2018

  Clearwater, Florida Internally represented clients and coordinated with other departments to complete projects and address service needs. Analyzed monthly KPIs to help supervisors enhance their teams. Obtained a detailed understanding of the client’s internal processes and workflow to enable better service and to enhance client relationships. Trained employees to be proactive with up selling in order to increase revenues.



Itec South Africa

• South Africa
• IT Services and IT Consulting
• 700 & Above Employee

• Project Coordinator

  • Jun 2015 - Oct 2015

  Brandon, Florida Coordination of the installation of SMART boards for customers all around the world. Improved customer service procedures. Organized pre-installation meetings with teams worldwide. Conducted meetings to ensure the customers were content with their installations. Effectively communicated with company’s world wide via written, verbal and video conferencing. Demonstrated the ability to work remotely with minimal supervision.



USAA

• United States
• Financial Services
• 700 & Above Employee

• Financial Foundations Senior Specialist

  • Nov 2012 - Mar 2015

  Tampa, FL Provide sales solutions for auto and property insurance. Identifying opportunities to deepen relationships by offering services to meet needs. Resolving issues that arise to ensure exceptional customer services. Responsible for maintaining working knowledge of all file level processes and maintaining limited production levels. Trained staff on trending insurance process and procedures with the company. Developed staff, conducting weekly meetings, and providing ongoing… Show more Provide sales solutions for auto and property insurance. Identifying opportunities to deepen relationships by offering services to meet needs. Resolving issues that arise to ensure exceptional customer services. Responsible for maintaining working knowledge of all file level processes and maintaining limited production levels. Trained staff on trending insurance process and procedures with the company. Developed staff, conducting weekly meetings, and providing ongoing professional guidance and direction Define and own monitoring thresholds and control points. Show less



Golds Gym Liverpool

• Member Service Manager

  • Jan 2011 - Apr 2012

  Golds Gym, Liverpool NY • Coordinate all Member Services for clientele numbering 4,000 including but not limited to: promotions and sales, customer service, reception services, merchandise/ inventory procurement and schedule maintenance, processing and depositing monetary transactions. • Direct and control all facets of the front desk, housekeeping and daycare operations with an emphasis on member service and gym operations. • Manage (hire, train, supervise) and motivate staff.



RJ Communication Concepts

• Purchasing Agent

  • 2008 - 2009

  Procurment of electronic devices on behalf of Lockhead Martin. Drafted purchase order requisitions and monitored order status for expediting.



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Recruiter

  • Jan 2005 - Feb 2008

  Greater Pittsburgh Area Coordinated and delivered presentations to students and community officials for community outreach. Mentored recruits through extensive physical and educational training. Development and execution of talent acquisition strategies to enlist qualified leads. Established partnerships with hiring managers in the community. Maintained an active candidate pipeline using a mix of channels including direct networks, university relations, military relations, and state resources.

• Engineer

  • Sep 2002 - Jan 2005