Matthew Murphy

People + Culture Coordinator at Noelle
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Contact Information
us****@****om
(386) 825-5501
Location
Nashville, Tennessee, United States, US
Languages
  • English Native or bilingual proficiency
  • Spanish Limited working proficiency

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Bio

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Credentials

  • Certified Social Tables Event Professional
    Social Tables
    Jan, 2017
    - Nov, 2024
  • Tennessee Alcohol Server’s Permit
    Tennessee Alcoholic Beverage Commission
    Jan, 2021
    - Nov, 2024
  • Heartsaver First Aid, CPR, AED, and BBP
    American Heart Association
    Mar, 2022
    - Nov, 2024
  • ServSafe Food Manager
    National Restaurant Association
    Mar, 2018
    - Nov, 2024
  • Standard CPR /AED
    NationalCPRFoundation
    Jan, 2021
    - Nov, 2024
  • ServSafe Alcohol
    National Restaurant Association
    Dec, 2018
    - Nov, 2024

Experience

    • United States
    • Hospitality
    • 1 - 100 Employee
    • People + Culture Coordinator
      • Mar 2022 - Present

      I assist our Director of People + Culture with all internal and external People + Culture related inquiries and requests. I act as a liaison between my team members and benefit providers, and resolve problems with benefit access, time clock, and engagement activities. I assist with new hire onboarding and benefits administration, along with event planning and training processes. Through this, I help facilitate all People + Culture processes. During our slower months, I was also able to cross-train in our Engineering department. I was selected as a finalist for October 2022 and July 2023 and the winner of December 2022 Team Member of the Month. Noelle currently sits in the top ten traveler-ranked hotels in Nashville according to TripAdvisor, and was awarded as the 2nd best hotel in Nashville by Travel + Leisure in 2023. Show less

    • United States
    • Hospitality
    • 1 - 100 Employee
    • Guest Service Agent
      • Jul 2021 - Mar 2022

      Bobby strives to deliver “luxury service with casual vibes.” As a Guest Service Agent, it was my responsibility to ensure we accomplished this mission from the moment guests entered our doors. I coordinated with all other hotel departments to ensure that all guest’s expectations were exceeded during their stay with us. When needed, I served as the Front Office Supervisor/Manager on Duty. In February, I was nominated and one of two finalists for Q4 Crew Member of the Quarter. Bobby currently sits in the top ten traveler-ranked hotels in Nashville according to TripAdvisor. Show less

    • United States
    • Hospitality
    • 1 - 100 Employee
    • Guest Services Agent
      • Oct 2020 - Jul 2021

      As a "Guest Services Agent" I was on the front line, delivering on our mission. I delivered attentive customer focused service, understood brand standards, and worked as part of a successful team. I served as the first point of contact for our guests, with a good knowledge of the hotel facilities and services we offered. I provided guests with local information, arranged transport if required, and was responsible for guests' luggage. I handled exterior and interior communication, along with check-in and check-out procedures. Due to limited staffing during the COVID-19 pandemic, I was able to gain experience working in and with other departments, such as housekeeping and sales. Through suggestive room upgrade and amenity selling, I was responsible for thousands of dollars in additional revenue for the property. The Harpeth is currently the top traveler-ranked hotel in Franklin according to TripAdvisor and received the 2022 Connie Award for being tops in the Curio Collection brand. Show less

    • United States
    • Wine & Spirits
    • 1 - 100 Employee
    • Event Lead
      • Apr 2020 - Sep 2020

      I was responsible for ensuring all guests had a safe and enjoyable event at Tennessee’s premier winery. On event days, I was responsible for coordinating with clients and all applicable vendors to ensure the event ran smoothly. I assisted with event set up and tear down, along with beverage service during the event. On non-event days, I worked in the tasting room to improve wine knowledge and hospitality skills. I was responsible for ensuring all guests had a safe and enjoyable event at Tennessee’s premier winery. On event days, I was responsible for coordinating with clients and all applicable vendors to ensure the event ran smoothly. I assisted with event set up and tear down, along with beverage service during the event. On non-event days, I worked in the tasting room to improve wine knowledge and hospitality skills.

    • United States
    • Retail
    • 700 & Above Employee
    • Seasonal Cashier
      • Apr 2020 - Apr 2020

      I assisted the store with all levels of front-end customer service. As an essential employee, I worked to provide a friendly, quick, accurate, and safe checkout experience during the COVID-19 pandemic. I assisted the store with all levels of front-end customer service. As an essential employee, I worked to provide a friendly, quick, accurate, and safe checkout experience during the COVID-19 pandemic.

    • United States
    • Retail
    • 700 & Above Employee
    • Customer Service Associate
      • Nov 2019 - Jan 2020

      I assisted all sales team members and management in proper upkeep of the store, customer service, and styling. During my time, Georgia (SE2D) became the top region in the country for sales. I assisted all sales team members and management in proper upkeep of the store, customer service, and styling. During my time, Georgia (SE2D) became the top region in the country for sales.

    • United States
    • Software Development
    • 100 - 200 Employee
    • Sales Development Representative
      • Jul 2019 - Oct 2019

      I served as a layer between sales and marketing, implementing all first contacts with prospective eVolve MEP clients. I served as a layer between sales and marketing, implementing all first contacts with prospective eVolve MEP clients.

    • United States
    • Higher Education
    • 700 & Above Employee
    • Athletics Marketing Intern
      • Aug 2018 - May 2019

      I acted as a liaison between the athletics department and various campus and community groups, faculty, and staff members. This position provided me a holistic view of the marketing of a collegiate athletics program, as well as game day management and promotional development. I acted as a liaison between the athletics department and various campus and community groups, faculty, and staff members. This position provided me a holistic view of the marketing of a collegiate athletics program, as well as game day management and promotional development.

    • United States
    • Events Services
    • 1 - 100 Employee
    • Marketing Intern
      • May 2018 - Jul 2018

      I assisted the Marketing Department with all aspects of marketing, advertising, and public relations. In this position, I interacted frequently with clients, exhibitors, department management, media, and personnel. I assisted the Marketing Department with all aspects of marketing, advertising, and public relations. In this position, I interacted frequently with clients, exhibitors, department management, media, and personnel.

    • United States
    • Retail
    • 700 & Above Employee
    • Sales Associate
      • Jun 2017 - Aug 2017

      I managed the daily sales and inventory of our men’s suits department when my sales team was scheduled. In addition, I was quickly moved into executing managerial duties when scheduled as a “Leader on Duty.” I managed the daily sales and inventory of our men’s suits department when my sales team was scheduled. In addition, I was quickly moved into executing managerial duties when scheduled as a “Leader on Duty.”

    • United States
    • Restaurants
    • 700 & Above Employee
    • Team Member
      • May 2016 - Aug 2016

      My responsibilities included making sales at the front counter and drive-through, along with maintaining said areas and the dining room. My responsibilities included making sales at the front counter and drive-through, along with maintaining said areas and the dining room.

    • United States
    • Retail Apparel and Fashion
    • 1 - 100 Employee
    • Sales Associate
      • Jun 2015 - Aug 2015

      My responsibilities included making sales and managing inventory of school uniforms. My responsibilities included making sales and managing inventory of school uniforms.

    • United States
    • Recreational Facilities
    • 1 - 100 Employee
    • Counselor in Training
      • Jul 2014 - Aug 2014

      My responsibilities included helping to manage a cabin of campers along with teaching skill classes. My responsibilities included helping to manage a cabin of campers along with teaching skill classes.

    • United States
    • Retail
    • 700 & Above Employee
    • Front Service Clerk
      • May 2013 - Aug 2013

      My responsibilities included bagging groceries along with providing carry-out service and directing customers to items. My responsibilities included bagging groceries along with providing carry-out service and directing customers to items.

Education

  • University of Missouri-Columbia
    Bachelor of Science (B.S.), Hospitality Administration/Management
    2015 - 2019
  • University of Otago
    International Business, Completed
    2018 - 2019
  • Marist School
    High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
    2011 - 2015

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