Matthew Mulugeta
Customer Success Manager at intensify- Claim this Profile
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Bio
Experience
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intensify
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Denmark
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Information Technology & Services
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1 - 100 Employee
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Customer Success Manager
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Mar 2020 - Present
Intentsify's Intent Activation TM software and solutions make intent data more actionable and impactful for B2B marketing and sales teams. Building on our proprietary intent data, Intent Activation TM software layers multiple intent data feeds to verify intent-signal accuracy and highlight accounts showing the strongest buy-cycle activities—as well as the issues they're most concerned with. Our solutions then convert intent insights into actions via demand generation and programmatic advertising campaigns, helping you efficiently scale account-based demand and pipeline velocity.
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American Fidelity
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United States
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Insurance
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700 & Above Employee
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Account Operations Manager
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Jan 2018 - Mar 2019
- Provided relationship management services for clients to meet their benefit and financial needs- Analyzed client’s business data including risks and alternatives to recommend new coverage- Optimized business accounts using CRM systems and Database Programs - Coordinated with internal team members to enhance our consulting processes to meet timelines and objectives- Administrated insurance policies for clients including life insurance, cancer, and disability - Provided relationship management services for clients to meet their benefit and financial needs- Analyzed client’s business data including risks and alternatives to recommend new coverage- Optimized business accounts using CRM systems and Database Programs - Coordinated with internal team members to enhance our consulting processes to meet timelines and objectives- Administrated insurance policies for clients including life insurance, cancer, and disability
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LogicMonitor
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United States
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Software Development
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700 & Above Employee
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Market Development Representative
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Feb 2016 - Feb 2017
- Qualified inbound leads through email, phone, and sales demonstrations - Trained new hires on the LogicMonitor platform, sales strategy and competitive landscape- Collaborated on multiple strategic projects with Customer Success, Sales Ops and Marketing - Used Salesforce, Tout, and Outreach to create efficiencies, reduce churn and analyze trends - Quickly adapted to a highly technical, multi-channeled, SaaS-based platform - Qualified inbound leads through email, phone, and sales demonstrations - Trained new hires on the LogicMonitor platform, sales strategy and competitive landscape- Collaborated on multiple strategic projects with Customer Success, Sales Ops and Marketing - Used Salesforce, Tout, and Outreach to create efficiencies, reduce churn and analyze trends - Quickly adapted to a highly technical, multi-channeled, SaaS-based platform
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Education
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California State Polytechnic University-Pomona
Bachelor of Business Administration - BBA, Business, Management, Marketing, and Related Support Services