Experience

Greystone Technology

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Consultant

  • Jul 2020 - Present

• Technical Engineer

  • Jan 2018 - Jul 2020

  • Provide support for computer hardware and software issues such as system configurations, wireless connections, virus and spyware removal, data migration, software installation, and more.• Managed routine system administration for O365, including: manage user accounts, group changes (adding/removing members), provide users with access/roles within the system.• Provided customer support and technical issue resolution.• Diagnose and troubleshoot computer systems for clients, Including account setup and network configuration.• Documented problems accurately and succinctly in the appropriate support tools provided.• Provide solution demonstration to clients through project implementation.



Virsage

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Network Administrator

  • Jun 2017 - Jan 2018

  ● Primary responsibilities include diagnosing and fixing problems or potential issues with client’s network, hardware, software and overall systems.● Established network specification by conferring with users; analyzing workflow, access, information and security requirements.● Supported clients in installations, debugging, maintenance, and general support for Cisco Meraki.● Handled multiple priorities in a high-paced environment with accuracy and efficiency.● Developed organizational units in Active Directory and managed user security with group policies.● Created and maintained email addresses and distribution lists in MS Exchange and Office 365.



Clint Newell Auto Group

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• IT Administrator

  • May 2016 - May 2017

  ● Managed and maintained XenServers, Thin Clients and network.● Installed and monitored updates with Cisco Meraki, Active Directory, DNS, VoIP as well as printers for every department.● Provided assistance with implementing Citric Xendesktop 7.0, 7.1 and established new machines on Citrix Cloud.● Developed and launched enterprise-wide software-distribution system delivering automated software updates remotely to all desktops and devices on the network.● Configured Group Policy Objects to create a secure Windows Infrastructure for Xendesktop.● Introduced use of security programs to mitigate vulnerability by analyzing threats, risk assessment and implementing improved protocols.● Created media content with Photoshop, After Effect, and Premiere.● Incorporated new and old products on new machines such as; Microsoft Office, Cisco Jabber, and ADP/CDK• Created media content with Photoshop, After Effect, and Premiere. • Incorporated new and old products on new machines such as; Microsoft Office, Cisco Jabber, and ADP/CDK



Payne County Drug Court Inc

• United States
• Law Enforcement
• 1 - 100 Employee

• Case Manager

  • Sep 2015 - Apr 2016

  • Performed individual and group psychological/social rehabilitation counseling. • Conducted intake assessments to determine if adults convicted of felony substance abuse are eligible to enter alternative long-term rehabilitation program. • Determined the needs of client and provided referrals to outside agencies. This includes acting as advocate for clients. Lined clients with appropriate agency representatives and monitored clients progress. • Worked cooperatively with the Criminal Justice System, DHS, and the District Court System by generating progress reports for offenders participating in Payne County Drug Court.



Payne County Sheriff Office

• Detention Officer

  • May 2014 - Sep 2015

  • Maintained safety, control as well as transportation for inmates. • Ensured inmates were properly booked and released.• Managed/updated court records and court dates for those incarcerated. • Supervised inmates within housing units. • Maintained safety, control as well as transportation for inmates. • Ensured inmates were properly booked and released.• Managed/updated court records and court dates for those incarcerated. • Supervised inmates within housing units.



Oklahoma State University

• United States
• Higher Education
• 700 & Above Employee

• IT Student Worker

  • Aug 2009 - Jul 2014

  • Collaborated on numerous large projects with fellow co-workers. • Diagnosed and fixed problems for clients, both hardware and software related.• Provided desktop support.• Maintained vast amounts of computers. • Collaborated on numerous large projects with fellow co-workers. • Diagnosed and fixed problems for clients, both hardware and software related.• Provided desktop support.• Maintained vast amounts of computers.