Experience

Barrie House Coffee Roasters

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Project Manager

  • Jul 2014 - Present

• Purchasing Manager

  • Jul 2014 - Present



Sprint

• United States
• Telecommunications
• 700 & Above Employee

• Account Services Supervisor

  • Jan 2004 - Sep 2014

  Areas of expertise in: Team Leadership – Revenue Growth – Hiring, Training & DevelopmentCustomer Service – Customer Retention – Problem Resolution – Revenue Growth – Employee ConflictResults-driven and award-winning supervisor with 9+ years of experience effectively leading top-performing teams to exceed targets. Team-oriented professional adept at developing innovative strategies, motivating employees, and driving key performance metrics that deliver significant results. Constantly seeking a proactive approach to resolve customer issues. Adaptive to an ever-changing environment. Ability to execute multiple projects simultaneously. Managed a team of 14 specialists who worked to retain corporate clients in the general business, corporate, government, and public sector segments. Partnered with sales, or assigned care, to find solutions that resolved the customer’s issues. Worked hand in hand with every level of the sales and support models from national account managers to indirect dealers to ensure their customers escalated requests were addressed in a timely fashion.

• Account Services Specialist

  • Sep 2001 - Dec 2004

  Handled inbound calls from customers who were at risk of churning, probed to find solutions, and resell the value of Nextel products and services.