Experience

Right Networks

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• IT Consultant

  • Nov 2020 - Present

  Assisting partners with their accounting needs on our cloud computing platform. Assisting partners with their accounting needs on our cloud computing platform.



Aliera Companies

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Information Technology Specialist

  • Nov 2018 - Nov 2019

  • Quickly assisted in troubleshooting an array of simultaneous problems that are both hardware and software based. Communicated with team when facing an issue that wasn’t resolvable through personal knowledge or research. • Contributed to Network/Infrastructure team on projects such as setting up company Switches, implementing Dell ESSE security on all company issued computers,using HTML/CSS to write the code for the emails company personnel would receive when submitting tickets. • Setup new systems and accounts for new employees while simultaneously backing up content from employees that have left the company. • Served as one of the admins for Docusign and Zendesk by providing company personnel with access to these programs and assisting in troubleshooting. • Run top to bottom maintenance on computers by adding new systems on the company’s domain, apply GPO updates and pushing scripts to systems. Show less



Frontline Managed Services

• Legal Services
• 400 - 500 Employee

• Dedicated Service Desk Analyst

  • Sep 2015 - Aug 2018

  • Methodically documented Akin Gump personnel’s requests in a ticket management system by accurately documenting, diagnosing and tracking incidents. • Used advance techniques to locate documents that were presumed lost on local machines and ones that were saved to the DMS. • Assisted in the preliminary process for new cellular devices that needed to be setup with firm emails. • Communicating with local technicians in order to create custom KB’s for dedicated analyst and back up team members. • Reviews tier 1 analyst’s documentation to ensure that they have exhausted all troubleshooting options before escalating to tier 2 support. Show less