Experience

Kizuki Ramen & Izakaya

• United States
• Restaurants
• 1 - 100 Employee

• Ops IT Specialist

  • Sep 2021 - Present

  Assisting with the support center and shops with any IT and tech based issues. System administration and troubleshooting for Toast POS System Making menus and integrating them for our 3rd party delivery services Research and write Power Automate scripts. Managing systems for various platforms (Microsoft 365 & Hexnodemdm). Fixing, installing, RMAing and re-installing any software or hardware for PC’s, handhelds, tablets and printers. Going to all shops to train and assist with anything urgent or needed 24/7. Making guides to help assist employees with any and all technological issues that may occur. Show less



Wave Broadband

• United States
• Telecommunications
• 300 - 400 Employee

• Customer Care Advocate

  • Oct 2018 - Sep 2021

  Duties: Assisting Customers in technical support, customer service, retention and accounting issues. Technical support covers internet, video, phone and the equipment of the services. Helping customers with accounting issues and signing up customers with Wave services. I retain customers who either want to switch or disconnect their services by going over their bill, giving one-time promotions and or helping them with any problem that had them think of cancelling their service. Duties: Assisting Customers in technical support, customer service, retention and accounting issues. Technical support covers internet, video, phone and the equipment of the services. Helping customers with accounting issues and signing up customers with Wave services. I retain customers who either want to switch or disconnect their services by going over their bill, giving one-time promotions and or helping them with any problem that had them think of cancelling their service.



Taco Time Northwest

• United States
• Food and Beverage Services
• 200 - 300 Employee

• Crew Member

  • Apr 2018 - Oct 2018

  Duties: Greet the customer and make them feel welcomed! Provide excellent service by working the fryer, dishes, Drive thru, cashier and more! Making sure every customer is feeling great and accomplishing order accuracy. Taking care of my staff when we are needed help. Willingness to learn to help achieve better service. Always putting the customer first. Duties: Greet the customer and make them feel welcomed! Provide excellent service by working the fryer, dishes, Drive thru, cashier and more! Making sure every customer is feeling great and accomplishing order accuracy. Taking care of my staff when we are needed help. Willingness to learn to help achieve better service. Always putting the customer first.



Cafe Rio Mexican Grill

• United States
• Restaurants
• 400 - 500 Employee

• Cashier

  • Mar 2017 - Feb 2018

  Duties: Greet the customer and have a positive conversation with them. Provide great service from handling both food and money meanwhile making sure every customer is satisfied. Working together as a team and staff to best perform our duties. Stocking, cleaning and maintaining the front of the house. Take calls and provide accurate information to the caller. Bussing, sweeping, and mopping the floor when a customer is finished with their food. Being open and honest with a customer and resolving any problem that they might have. Help clean the entire restaurant when closing while making sure everything is properly cleaned. Being able to keep up with a very fast past and high stress environment. Show less