Experience

ALD Automotive UK

• United Kingdom
• Financial Services
• 100 - 200 Employee

• Customer Relation Advisor

  • Feb 2019 - Present



Diligenta - a subsidiary of Tata Consultancy Services

• United Kingdom
• Financial Services
• 700 & Above Employee

• Senior Complaint Investigator

  • Apr 2018 - Feb 2019

  Senior Complaint Investigator for Diligenta, who operate on behalf of Aviva. Investigated and resolved complaints in a timely manner, whilst adhering to FCA guidelines. Senior Complaint Investigator for Diligenta, who operate on behalf of Aviva. Investigated and resolved complaints in a timely manner, whilst adhering to FCA guidelines.



Motability Operations Ltd

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Relations Account Manager

  • 2015 - Mar 2018

  Case manage technical issues throughout the whole life of the complaint. Provided appropriate solutions for customers, minimising the impact to other customers and managing scheme costs.

• Technical Solution Specialist

  • 2010 - 2015

  Case managed alerts received into the Scheme Protection Team to ensure customers complied with the Scheme operating guidelines and terms and conditions.

• Fleet Support Advisor

  • 2004 - 2010

  Managed contract processes, Organised customer's arrangements for after sales service to maintain vehicle and adhere to manufacturers warranty. Route Vehicles to sale.

• Fleet Contract Advisor

  • 2001 - 2004

  Managed day-to-day administration for Ford / Aixam contracts. Route Vehicles to sale. Dealing with inbound and outbound calls to manage the condition or Fleet vehicles.



Interlink Express Bristol

• Bristol, United Kingdom

• Proof of Performance Coordinator

  • 1998 - 2001

  Managed two major accounts ensuring the service levels where met to maintain company performance. Managed two major accounts ensuring the service levels where met to maintain company performance.