Experience

Lee's Summit Parks and Recreation-retired

• United States
• Government Administration
• 1 - 100 Employee

• Facility Supervisor

  • Oct 2019 - Present

  Lee's Summit, Missouri • Ensure safe and efficient operation of 60,000 sq. foot Longview Community Center facilities during day-to-day operations as well as during emergency procedures. • Conduct opening and closing procedures according to facility guidelines, including petty cash and key handling, and securing the building with the alarm system • Manage on site part-time staff, relocating staff throughout the facility as needed. • Function as the point of contact for conflict resolution to ensure… Show more • Ensure safe and efficient operation of 60,000 sq. foot Longview Community Center facilities during day-to-day operations as well as during emergency procedures. • Conduct opening and closing procedures according to facility guidelines, including petty cash and key handling, and securing the building with the alarm system • Manage on site part-time staff, relocating staff throughout the facility as needed. • Function as the point of contact for conflict resolution to ensure overall patron satisfaction. Show less



YMCA of Greater Kansas City

• United States
• Non-profit Organization Management
• 200 - 300 Employee

• Customer Service Associate

  • Mar 2016 - Present

  Blue Springs Contribute to the overall YMCA mission of healthy living, youth development and social responsibility. Greet members, participants, staff and general public in a friendly and courteous manner. Verify all members and participants using the facility. Answer phone lines according to YMCA phone procedures. Able to direct calls and people on site to appropriate staff. Respond to needs and questions with accurate information. Handle complaints in a friendly and courteous manner. Notify appropriate… Show more Contribute to the overall YMCA mission of healthy living, youth development and social responsibility. Greet members, participants, staff and general public in a friendly and courteous manner. Verify all members and participants using the facility. Answer phone lines according to YMCA phone procedures. Able to direct calls and people on site to appropriate staff. Respond to needs and questions with accurate information. Handle complaints in a friendly and courteous manner. Notify appropriate staff of any unsafe conditions, complaints, needed repairs, incidents, or accidents immediately. Able to operate the ACTIVE Net system as directed. Collect and stay informed of appropriate fees; including being responsible for cash, receipts, and balancing financial journal. Give tours and educate members and prospective members on services, programs, events and volunteer opportunities. Keep welcome center and lobby clean and well organized. Show less



U.S. National Archives and Records Administration

• United States
• Government Administration
• 700 & Above Employee

• Archives Technician

  • Nov 2016 - Sep 2017

  Kansas City, Missouri Area The work consists of analysis of a myriad of broad inquiries from a multitude of sources to include Veterans and their family members, the military services, the Veterans Administration, and other government agencies. Develops and applies knowledge of various finding aids, the multifaceted file system used at the Annex, and the contents of the records holdings in order to quickly and efficiently provide appropriate information to inquiries. Broad understanding of NARA holdings at… Show more The work consists of analysis of a myriad of broad inquiries from a multitude of sources to include Veterans and their family members, the military services, the Veterans Administration, and other government agencies. Develops and applies knowledge of various finding aids, the multifaceted file system used at the Annex, and the contents of the records holdings in order to quickly and efficiently provide appropriate information to inquiries. Broad understanding of NARA holdings at NPRC facility to redirect improperly routed requests. Presented with a variety of complex and unusual questions and problems which are resolved in a quick, timely manner. Competent in the use of automated systems to include the Case Management Reporting System. Performed work requires independent judgement and knowledge of specialized subject matter. Works independently with a great deal of initiative without continuous supervision. Adheres to and keeps updated on military service specific regulations and NARA and NPRC instruction, policies, and procedures. Show less



Mid-Continent Public Library

• United States
• Libraries
• 200 - 300 Employee

• Customer Service Associate

  • Nov 2012 - Nov 2016

  Raytown Assists customers in use of reference materials. Both print and online. Assist customers in locating materials not available in the branch utilizing library datebase. Assist customers with technology related questions and issues shelves books and read shells for accurate material placement. Use excellent customer service attitude and delivery. Demonstrates proven computer literacy with adequate keyboarding skills. Uses effective verbal, written, and discreet communication with management… Show more Assists customers in use of reference materials. Both print and online. Assist customers in locating materials not available in the branch utilizing library datebase. Assist customers with technology related questions and issues shelves books and read shells for accurate material placement. Use excellent customer service attitude and delivery. Demonstrates proven computer literacy with adequate keyboarding skills. Uses effective verbal, written, and discreet communication with management, co-workers, and the public. Exhibits self-motivation with the ability to prioritize, meet deadlines, and manage changing priorities. Demonstrates excellent organizational and planning skills with ability to perform multiple tasks concurrently. Exhibits ability to work with alphabetical and Dewey Decimal systems. Show less