Experience

HomeRiver Group

• United States
• Real Estate
• 200 - 300 Employee

• HOA Specialist

  • Feb 2017 - Present



NDeX West, LLC

• Legal Services
• 1 - 100 Employee

• Support Services Specialist

  • Nov 2001 - Mar 2013

  Support Services Specialist BDFT&E LLP/NDeX Addison, TX 2001 - 2013 Manage all aspects of a high volume mail center operation, processing as many as 25000 items per day. Responsibilities include overseeing and performing all incoming and outbound mail processing, sorting, review, internal delivery, and external collections from USPS locations. Responsible for the handling of all legal correspondence as an integral part of the foreclosure and loan modification services provided. Ensured critical processes were followed for all mail containing monetary funds with data for each entered into an internal tracking system. Performed all cost and volume reporting, tracking, and analysis. Other managerial duties entailed working closely and ensuring proper communication with all departments in order to facilitate their mailing needs. This included the scheduling of pick-ups, deliveries, inter-office communication, ordering and delivery of supplies. In addition, coordinated all communications and onsite meets with vendor account reps for problem resolution and service enhancements. Performed vendor contract negotiations, and gave approvals for new contracts and renewals. Developed comprehensive operations training and instructed both employees and new hires. All new service equipment testing, software application testing, configuration and customization based on operational needs. Managed all web-based solutions used for overnight and freight package shipping. Possess a strong knowledge of legal documentation and correspondence. Highly trained in software and hardware as well as process improvement flows provided by the representatives of various shipping and mail orientated companies, including Pitney Bowes, NeoPost, FedEx, UPS, DHL and the USPS. Provided best practice recommendations to the organization related to these systems and processes. Assisted the facilities team with required fire and safety drills. Show less



America First Legal Services

• Dallas, TX

• Legal Courier

  • Mar 2001 - Nov 2001

  Legal Courier America First Dallas, TX 2001 - 2001  Responsibilities included the serving of subpoenas and delivering other legal documents in the Dallas/Ft Worth area. Duties for this position revolved around Law enforcement personnel, fire department personnel, legal representatives and court personnel as well as local businesses, hospitals and private residences. Interfaced with various city and county government offices and district courts, regarding these official documents. Set company record for number of deliveries in a two-week period. Show less



TGI Fridays

• United States
• Restaurants
• 700 & Above Employee

• Production Control Analyst

  • Aug 1998 - Mar 2001

  Carlson Restaurants Worldwide – TGIFridays Restaurants Dallas, TX 1998 - 2001Production Control Analyst Responsible for all IBM mainframe computer jobs processing. Utilized IBM command line interface for access and control of mainframe applications and solutions. Duties included job scheduling and processing, work order downloads and the editing and printing of various work orders. Additional responsibilities included polling, collection, and transfer of data to the mainframe systems for company payroll and per location revenue. Inputting of formulas and date information for the processing of payroll. Also responsible for monitoring and error checking of jobs for quality control purposes. Worked with several Mainframe based applications for the completion of these responsibilities such as Paradox for pulling and editing work orders, PRODVSE for accessing and controlling the mainframe systems, and FORVUS used in remote transfer of benefit data to primary insurance carriers. Also used the application Excel net for transferring credit card information to bank servers. User level experience with Microsoft Outlook for emails, daily activity, and meeting scheduling.  Temporary in-charge of the production control department. This included monitoring, error control, and reporting of the payroll process. Also responsible for crucial production decisions, attending departmental meetings, and interfacing with department heads while supervisor was on leave. Contributions included the development of procedures for department responsibilities and the creation of spreadsheets outlining departmental requirements. One of two primary team members responsible for the automation of jobs and eventually the automation of the whole payroll process. Show less

• Depot Support Analyst

  • Aug 1998 - Mar 2001

  Carlson Restaurants Worldwide – TGIFridays Restaurants Dallas, TX 1998 - 2001Depot Support Analyst Responsible for all shipping and receiving of new and used computer equipment to company locations, as well as tracking and error resolution of shipped equipment. Tested equipment before shipping and interfaced with programming department for repair, configuration, and error checking of equipment to be shipped. Also responsible for ordering, shipping, and receiving of all corporate office IT equipment, supply room inventories, and space utilization.  Job duties included the disassembly and categorization of computer equipment parts to be used for repair of various systems, including back office and POS systems, onsite de-installation and removal of computer equipment from closed stores in the local area, and categorizing, storing, and incorporating items into existing inventories. Also responsible for the configuration of new POS systems which included remote download of system data from a location for upload to the new system. Show less

• Product Support Analyst

  • Aug 1998 - Mar 2001

  Carlson Restaurants Worldwide – TGIFridays Restaurants Dallas, TX 1998 - 2001Product Support Analyst Responsibilities for this position included researching and closing IT trouble tickets for each location. Researched the number of IT service calls generated by the locations. Set up filters to collect data generated by all stores, corporate and franchise, and compiled data for analysis. Followed up with each location personally to ensure that the issue had been satisfactorily resolved or to generate an additional ticket. Interfaced with IT field advisors and provided information on service calls made from each location. Provided needed equipment when requested. Assisted in product support for all locations. In charge of conducting evaluation surveys, with managers at each location to evaluate the job performance of product support department employees. Designed the format and content of these evaluation surveys. Responsible for maintaining service call records for all corporate and franchise stores. Show less



IGT

• United Kingdom
• Software Development
• 700 & Above Employee

• Customer Service Rep

  • Apr 1995 - Aug 1998

  Customer Service Rep Transactive Corporation/GTECH Dallas, TX 1995 - 1999  Responsibilities included the installation and service of POS systems used in Electronics Benefits Transfer (EBT), and purchase of hunting and fishing licenses for the Texas Parks and Wildlife department. Installation of these systems required running lines from the local Telephone companies’ main line to interior locations within each retail store. Responsible for the wiring and installation of RJ11 wall jacks and wiring of phone connectors to Telco line, repair and replacement of telephone lines, and punch down block wiring. Installation required use of tools such as telephone testing sets, Ohms meter, and Tone generator for wire tracing. Also responsible for the management of all warehouse supplies and inventories, and reporting of inventories.  Specific technical duties included repair and replacement of telephone lines, replacement of pin pads, and printers for each system, and the programming of Veriphone 330, 340, 395 terminal systems. Also responsible for the training of store employees and managers in the use of each system. Formed strong customer service relationships with area retailers. Show less



BancTec

• United States
• IT Services and IT Consulting
• 500 - 600 Employee

• Warranty Administrator

  • Aug 1994 - Apr 1995

  Warranty Administrator Banctec Inc. Dallas, TX 1994 - 1995  Responsibilities included formatting and implementing warranty service programs and management of all records for warranty service. Responsible also for the reconciliation of repair and interchange issues concerning differences in make, model, and warranties, with computer manufacturers, and their components. In addition established key contacts within corporations holding repair and service contracts with Banctec Inc. Warranty Administrator Banctec Inc. Dallas, TX 1994 - 1995  Responsibilities included formatting and implementing warranty service programs and management of all records for warranty service. Responsible also for the reconciliation of repair and interchange issues concerning differences in make, model, and warranties, with computer manufacturers, and their components. In addition established key contacts within corporations holding repair and service contracts with Banctec Inc.