Matthew Love
Technical Support Liaison (Remote) at Vintage Air Inc- Claim this Profile
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Bio
Credentials
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Google Analytics Essential Training
LinkedInJan, 2019- Oct, 2024 -
SEO Foundations
LinkedInJan, 2019- Oct, 2024 -
SEO: Keyword Strategy
LinkedInJan, 2019- Oct, 2024 -
SEO: Link Building in Depth
LinkedInJan, 2019- Oct, 2024 -
Social Media Marketing with Facebook and Twitter
LinkedInJan, 2019- Oct, 2024
Experience
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Vintage Air Inc
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United States
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Motor Vehicle Manufacturing
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1 - 100 Employee
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Technical Support Liaison (Remote)
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Jul 2020 - Present
- Manage customer requests for tech assistance and directed them to specialists as appropriate, often in numbers exceeding 100 per day- Streamlined process by which support tickets were generated, allowing other department employees to increase their daily quantity of customers aided- Determine relative urgency of incoming inquiries so that, during particularly fast-paced periods, resources can first be directed to higher-priority requests - Manage customer requests for tech assistance and directed them to specialists as appropriate, often in numbers exceeding 100 per day- Streamlined process by which support tickets were generated, allowing other department employees to increase their daily quantity of customers aided- Determine relative urgency of incoming inquiries so that, during particularly fast-paced periods, resources can first be directed to higher-priority requests
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Freelance Editor/Proofreader
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Sep 2019 - Present
- Proofread and edit text for a wide range of documents, including fiction and nonfiction book manuscripts up to 200,000 words in length, scholarly literature, internal and external corporate material, and collegiate essays- Provide commentary on and evaluation of manuscript quality as requested by authors- Consistently balance multiple projects and deadlines simultaneously, frequently including turnaround times of less than twenty-four hours- Complete orders on both a fully independent basis and in association with organizations such as Anaphora Literary Press and Scribendi.com
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Technical Writer - Quality Assurance
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Sep 2018 - Sep 2019
- Created and edited sets of work instructions for a variety of production and manufacturing processes within a global distribution company, reducing employee training time by more than 25%- Contributed and edited copy for yearly product catalog and technical manual, press releases, and OSHA-compliant safety guides- Established a consistent template that has since been used by the QA department in over 100 new documents, both internally and for customers - Created and edited sets of work instructions for a variety of production and manufacturing processes within a global distribution company, reducing employee training time by more than 25%- Contributed and edited copy for yearly product catalog and technical manual, press releases, and OSHA-compliant safety guides- Established a consistent template that has since been used by the QA department in over 100 new documents, both internally and for customers
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Intern
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May 2017 - Aug 2017
– Researched and compiled information on historical legislation and legal decisions to aid in development of current legislative efforts– Generated summaries of events and meetings with various organizations in the surrounding region as part of a weekly report across all offices– Handled complaints, problems, and opinions from constituents regarding a wide range of issues over several different forms of communication, primarily phone calls and email – Researched and compiled information on historical legislation and legal decisions to aid in development of current legislative efforts– Generated summaries of events and meetings with various organizations in the surrounding region as part of a weekly report across all offices– Handled complaints, problems, and opinions from constituents regarding a wide range of issues over several different forms of communication, primarily phone calls and email
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Prologic Technology Systems
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United States
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Software Development
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1 - 100 Employee
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Consultant
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Aug 2016 - Dec 2016
– Worked as part of a consulting team to develop an integrated marketing communications plan intended to increase brand awareness in Texas– Wrote detailed evaluations, such as a SWOT Analysis, based on research performed by the team– Created sample social media posts and e-mail messages for prospective marketing campaigns – Worked as part of a consulting team to develop an integrated marketing communications plan intended to increase brand awareness in Texas– Wrote detailed evaluations, such as a SWOT Analysis, based on research performed by the team– Created sample social media posts and e-mail messages for prospective marketing campaigns
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Summer Intern
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Jun 2012 - Aug 2016
- Inspected and tested various build components and finished goods to ensure adherence to instructions and quality standards- Organized over one thousand company documents, both physical and electronic - Inspected and tested various build components and finished goods to ensure adherence to instructions and quality standards- Organized over one thousand company documents, both physical and electronic
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Education
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2014 - 2018
Trinity University
Bachelor of Arts - BA, Business and Communication
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