Matthew Lopas

Information Technology Help Desk at Clarity Technology Group, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Madison, Wisconsin, United States, US

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Credentials

  • CCNA: Enterprise Networking, Security, and Automation
    Cisco
    Mar, 2021
    - Nov, 2024

Experience

  • Clarity Technology Group, Inc.
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Information Technology Help Desk
      • Mar 2022 - Present

      Provided IT support in both an on-site and remote capacity including a healthcare envrionment. Provided customer support in a variety of systems including Microsoft365, AzureAD, and Active Directory. Troubleshooting issues with computers, printers, phone systems, networking, and domain connectivity. Assisted with maintaining network security while connecting and accessing client data. Performed server maintenance as well as patch management. Assisted customers with VPN connection and troubleshooting. Show less

  • Total Expert
    • United States
    • Financial Services
    • 200 - 300 Employee
    • Tier 1 technical support
      • May 2021 - May 2023

      Provide quick, effective, and courteous customer service to assist with utilizing the company’s platform. Utilize technological proficiency in systems administration to troubleshoot issues with software. Responsible for handling customer data to provide them with a quality experience using company’s software. Utilize Microsoft Excel to work with moving large volumes of customer data into the platform. Utilize administration knowledge to provide customer administrators with invaluable troubleshooting support. Show less

  • Bluum
    • United States
    • IT Services and IT Consulting
    • 300 - 400 Employee
    • A/V Installer
      • Jun 2019 - May 2021

      Responsible for installing and troubleshooting Audio/Visual systems for clients in the Minnesota and Wisconsin. Provided quality installations by utilizing technology to run CAT/audio/power cables through plenum and terminate them to industry standards. Demonstrated attention to detail by reading system schematics and building system to customer expectations. Used electronic experience to build rack systems in an organized and efficient manner. Responsible for installing and troubleshooting Audio/Visual systems for clients in the Minnesota and Wisconsin. Provided quality installations by utilizing technology to run CAT/audio/power cables through plenum and terminate them to industry standards. Demonstrated attention to detail by reading system schematics and building system to customer expectations. Used electronic experience to build rack systems in an organized and efficient manner.

  • Device Pitstop USA
    • United States
    • Computers and Electronics Manufacturing
    • 1 - 100 Employee
    • Computer Repair Technician
      • Oct 2018 - May 2019

      Utilize troubleshooting logic and information technology experience to identify defects in faulty desktops, smartphones, and laptop computers. Provided effective and friendly customer support to all customers as well as gave quotations for store purchases. Ensured security was properly implemented before and after shifts. Utilize troubleshooting logic and information technology experience to identify defects in faulty desktops, smartphones, and laptop computers. Provided effective and friendly customer support to all customers as well as gave quotations for store purchases. Ensured security was properly implemented before and after shifts.

  • United States Marine Corps
    • United States
    • Armed Forces
    • 700 & Above Employee
    • Collater Duty Inspector/ Work Center Supervisor
      • May 2017 - Sep 2018

      Managed work center production for high efficiency and high squadron readiness. Made presentations for status reports on current operations and budget restrictions to higher echelon groups. Performed Quality Assurance Inspections on MV-22, CH-53, and AV-8 avionics equipment. Demonstrated keen attention to detail through identifying deficiencies in technical publications on electronics, develop solutions, and rewrite doctrine to publicize and disseminate to over 50,000 people.

    • Avionics Technician
      • Sep 2013 - Sep 2018

      Responsible for $2 million worth of RTCASS and CASS equipment while maintaining high readiness. Utilize precision measuring instruments and complex testing equipment to make critical adjustments to component values and settings within acceptable parameters. Read and interpret blueprints, data manuals and other publications to determine specifications, testing procedures and adjustment methods.

Education

  • Champlain College
    Bachelor's degree, cyber security
    2021 - 2022
  • Hennepin Technical College
    Associate of Applied Science, Network and System Administrator/Analyst
    2019 - 2021
  • University of Wisconsin-Stevens Point
    Bachelor's degree, International Studies
    2008 - 2013

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