Experience

Like Family

• Australia
• Individual and Family Services
• 1 - 100 Employee

• Head of Product

  • Mar 2022 - Present

  Like Family is all about finding the right kind of care - our mission consists on reducing social isolation and loneliness. If you are after companionship or non-medical services due to ageing, injury, illness or disability, we’ve got you covered. We want to help you reach your goals- that is why we provide affordable, personalised, and trustworthy support. #4 fastest growing tech companies in Australia in the 2019 Deloitte APAC Fast 500. Voted Best Social Impact Startup at Startcon in 2018. The bigger Like Family grows, the more people we impact! Key Responsibilities: As Head of Product at Like Family shaping the product, putting technology in service of real human challenges, shipping features and improvements that deliver value to our customers & community. Product success, defining, tracking and owning success metrics and analyse key customer behaviour to measure the impact of the product and iterate effectively. User Experience, delivering an exceptional user experience. Building a deep understanding of our customers and the industry identifying pain points, opportunities and requirements. Data tracking and implementation, data optimisation to ensure that the team has the data they need to make informed decisions and achieve outcomes.



Muso Keys

• Australia
• E-learning

• Co-Founder

  • Nov 2019 - Present

  Muso Keys was founded on a vision of making learning to play music as fun as playing music itself. We imagine a world with more people playing or creating music they love and with the right tools, everybody can. We want more people to have the freedom that comes with being able to express yourself through music and if we enable just one more musician who brings just more song to the world through Muso then our job is done. Play more, practice less. Play on. As a Co-Founder of Muso Keys we are at the early part of our journey however are excited to state that we are both live with the Beta in the AppStore https://apps.apple.com/au/app/muso-keys/id1499573493 and also the successful recipients of the highly coveted New South Wales MVP Grant.



OFX

• Australia
• Financial Services
• 400 - 500 Employee

• Head of Corporate

  • Jul 2021 - Apr 2022

  OFX Group Limited is an ASX listed global international technology-based payments business with operations in 7 countries, annual revenue of more than $100 million and 350 employees delivering improved foreign exchange products and partner solutions tailored to individual, corporate and alliance clients around the world.Key Responsibilities: As a Segment Head, managing the end-to-end customer lifecycle. Product strategy and management, stakeholder engagement and management, product delivery as well as team leadership. Strategy, vision, customer and market insight to define effective roadmapsGreat roadmaps are not just a list of to-dos, great roadmaps define the path and goals for building products that customers love, have clear objectives and measures that articulate the vision and strategy for the product with data and insight driving prioritisation. To be customer focused is a belief and a science, not as a slogan. Teams and leadershipI believe that leadership differs greatly from management, I believe that we can only do great things when we have diverse, collaborative and empowered teams and when the whole team is aligned on goals and the why. I believe our teams need purpose, need to understand our customers, what problem we are solving and how their work contributes in a meaningful way. Delivery and clarity around objectives Creating and communicating the vision of the product through clear deliverables, objectives and measurement. Designing products customers love while balancing technical capability, feasibility and prioritisation through Agile methodologies and working in detail with our key stakeholders for gathering intricate requirements.

• Senior Product Manager

  • Jun 2019 - Jul 2021

  Key responsibilities: as part of the Extended Tech Management team defining vision mission and strategy, including execution plan and Objective Key Results OKRs across OFX’s B2B Partnerships and digital wallet for ecommerce businesses. Managing Product Managers and Delivery Teams. Day-to-day responsibilities include budgeting, forecasting and stakeholder reporting. Working with customers and external partners to deliver Enterprise-wide initiatives across two distinct business lines. Reporting to the Head of Product, key achievements in the role: Expanded addressable market - Led a cross-functional cross-departmental international team, defined a program of research, opportunity identification, customer needs assessment and prioritisation, value proposition creation, user testing and recently launched to market.Increased visibility of delivery outcomes to company strategic goals - Leading by example, implemented Objective Key Results across product streams providing insight and confidence in delivery outcomes to OFX’s executive team, now adopted Technology wide. Involvement in both sides of the RFP process - As part of the Extended Technology Management team formed part of the review panel for partner integration with OFX including requirements gathering and vendor selection.



OFX

• Australia
• Financial Services
• 400 - 500 Employee

• Product Owner

  • Aug 2016 - Apr 2019

  Key responsibilities: listening to customer needs and defining problem statements, strategy and execution plans, owning the roadmap to maximise value for the business and its customers. Prioritisation and backlog grooming ensuring alignment with business goals whilst following Agile methodologies. Research and analysis including, market landscape, competitor benchmarking, balancing customer requirements with technical capability and feasibility (including legal and regulatory compliance). Establishing success metrics, planning and forecasting as well as reporting on performance, qualifying and validating decision making. Leadership of Scrum Delivery Teams, management of Business Analysts and Scrum Masters. Reporting to the Head of Product, key achievements in the role: Established profitable new business line - Collaborating with business owners, identified market opportunity, built MVP and scaled new product from design to $500K p/m revenue generating product. Secured double-down Investment - Built business case and gained approval from the Board to double Tech to support product growth and managed scaling of the team.Presented to Shareholders - Demonstrated the success of the product to company shareholders during Investor Day alongside the Group Executive Team, the day resulted in a 17% share price rise.

• Solutions Delivery Manager

  • Nov 2015 - Aug 2016

  Key responsibilities: identification of new business opportunities and development of new products, stakeholder and relationship management, contract negotiation, reporting and analysis for partners & key stakeholders, Operations and Tech integration, assisting in development and execution of the Wholesale strategy and business planning. Reporting to the Chief Enterprise Officer, key achievements in the role: - Piloted new product - Developed a customer proposition pilot to validate hypothesis of customer need and feasibility which resulted in funding of the product - Won RFP application from a leading bank - Prepared a successful Request for Proposal (RFP) and assisted in developing the winning contract for integration with a leading bank - Submitted licence application for new geography - Worked with business units and regulators to submit a new licence application to expand into a new territory

• Payment Improvements Manager

  • Jan 2011 - Nov 2015

  Key responsibilities: effective and efficient delivery of key business initiatives. Agile development, preparation of business requirements and prioritisation. Business analysis and management reporting. Stakeholder, banking and partnership relationship management. Reporting to the Head of Payments, key achievements in the role: - Handled large scale bank exit - Managed the effective exit of a key banking partner processing ~20% of business’ transactions, implemented alternatives within tight timeframes with no impact to the business or its customers - Prepared detailed sections of a prospectus - Part of the team responsible for OzForex Pty Ltd’s Initial Public Offering (IPO) which successfully saw the company through its listing on the ASX- Onboarded global banking partners - Successful implementation and Tech integration of a number of banking partners in the UK, US, HK, NZ, Singapore, Germany, Canada and Australia



McGraw Hill

• United States
• Education Administration Programs
• 700 & Above Employee

• Finance Assistant

  • Jun 2010 - Jan 2011

  McGraw-Hill Australia Pty Ltd in a globally renowned publishing company for both hardcopy and digital books. Finance Assistant 06/2010-01/2011 (fixed-term contract) Key responsibilities: financial planning and analysis, assisting in the design, implementation and maintenance of a broad range of business reports, maintaining the relationship with third party companies and subsidiaries, Reporting to the Senior Business Manager, key achievements in role: - Streamlined the existing reporting structure - Implemented user-friendly data extraction process



FUEL INVESTMENTMENTS LIMITED

• Analyst

  • Jan 2007 - Feb 2010

  Fuel Investments Ltd was a leading British wealth management company specialising in mortgage products. Analyst – Management Information 01/2007-02/2010 Reporting to the Managing Director, duties include creating, Management reports for the Board and to business associates. Project analysis, data management, stakeholder and vendor relationship management. - Assisted in the transition to new ownership - Part of the team managing the sale of the company - Implemented new commissions structure - Designed streamlined process and tools - Implementation of case management system - Managed Tech vendors and improved processes



QUADRON SERVICES LIMITED

• Facilities Services

• Contract Administrator

  • Feb 2004 - Jan 2006

  Quadron Services Ltd is a regional building development company specialising in National Heritage, Local Council and Insurance related properties.Filing systems and audit trails to ensure smooth operation of contracts from quotation to final completion. Processing and recording of timesheets and material requisitions. Liaising between clients and insurance companies and the raising of invoices and purchase ledger. Designed and Implemented a rework of the administrative systems and turned around a struggling department with success



Old Manor Inns Group

• Assistant Manager

  • Jan 1999 - Dec 2003

  The Chelston Manor & the Bell Inn are part of the Old Manor Inns Group a local collection of high quality inns and guesthouses. Managed operations alongside the Area Manager to run the small but busy chain. Managerial responsibilities, managing staff, delegation and negotiation of daily tasks. Responsible for staff rotas, stock check and accounts The Chelston Manor & the Bell Inn are part of the Old Manor Inns Group a local collection of high quality inns and guesthouses. Managed operations alongside the Area Manager to run the small but busy chain. Managerial responsibilities, managing staff, delegation and negotiation of daily tasks. Responsible for staff rotas, stock check and accounts