Experience

Pickering Interfaces

• United Kingdom
• Electrical Equipment Manufacturing
• 1 - 100 Employee

• Group Business Systems Manager

  • Nov 2022 - Present

  Responsible for the primary business systems that are used across the group. This includes, but is not limited to Sage X3, Sage 50/CIM 50, Salesforce, Quality Hub/Singlepoint, Qlik, Priceedge.

• Business Systems Manager

  • Aug 2020 - Jan 2023

  Manage a business systems team consisting of salesforce, database and systems support.Work with project and senior managers to support the needs of the business.Manage a portfolio of systems, address requests and concerns related to those systems.Maintain a strong understanding of business processes.Work with business stakeholders and management to establish priorities for the development and deployment of new systems and the maintenance and enhancement of existing systems.Partner with Project, Operation Managers, IT Managers, Support, Quality Assurance and others to ensure an effective platform and issue management.Monitor ongoing system performance and operational health, ensuring that incidents are resolved in a timely manner and underlying issues are prioritized and addressed as necessary.Prepare and deliver status updates to various levels of business and senior management.Work with team members to provide training programs to ensure adequate professional development.

• Database Administrator

  • Nov 2016 - Aug 2020

  Organizing and creating internal databases, managing relationships, creating queries, forms and reports – utilizing different Database Management Systems.Solely responsible for controlling, supporting and adding pricing across thousands of products, various currencies, requirements and systems.Customising, supporting, upgrading Salesforce, Sage X3 ERP, Hubspot and corporate website.Monitoring appropriate use of address data, collecting and analysing market data, reporting to the CRM, monitoring quality of data.Helping with large company projects , migrating CRMs, ERPs and websites.Providing IT support where applicable to support team members.Preparing data from external sources for building internal databases.Extensive experience in Crystal Reports writing and supporting all Crystal internal and external documents e.g. Sales, Purchasing, Invoice, Manufacturing, automated shipping labels...Extensive experience in data cleansing for mailshots, migration, updates.Working with Crystal Reports, SQL, MYSQL, Perl, PHP, Excel/VBA, Macros, Linux

• Database Support Administrator

  • Apr 2012 - Nov 2016



University of Essex

• United Kingdom
• Higher Education
• 700 & Above Employee

• Vacation Admin work

  • 2009 - 2009