Insurance Broker

• Jun 2022 - Present

Insurance Agent

• Nov 2020 - Present

I am help people of modest incomes to have Life and Fire insurance to protect them and their famlies from loss. I help expand the business by actively seeking and acquiring new clients. I identify client needs and demands and sell accordingly. The goal is to formulate strong relationships to ensure growth and preserve and augment our firm’s prestige. Primary Duties: -Sell insurance policies to potential clients. -Help individuals and families select the most appropriate policies for health, life, and properties. -Offer property and casualty, life, health, disability, and long-term care insurance. -Sell policies that protect individuals from financial loss resulting from automobile accidents, fire, theft, storms, and other events that can damage property. -Pay beneficiaries when policyholders die. -Advise clients on how to minimize risk. -Seek out leads and new clients. -Maintain reports and records of insurance policies. -Obtain price quotes. -Process applications. -Maintain regular contact with clients. -Answer questions and make changes to existing policies. Show less

Delivery Driver

• Aug 2021 - Jun 2022

Provides dedicated, flexible delivery solutions nationwide to long term care, specialty, infusion, nuclear pharmacies, as well as pharmaceutical distributors, labs, and healthcare networks. Our industry-leading technology is seamlessly integrated with each unique customer in order to ensure compliance, accuracy, accountability, and transparency. As an SDS Rx customer, you will always know exactly where, when, and what to expect. Provides dedicated, flexible delivery solutions nationwide to long term care, specialty, infusion, nuclear pharmacies, as well as pharmaceutical distributors, labs, and healthcare networks. Our industry-leading technology is seamlessly integrated with each unique customer in order to ensure compliance, accuracy, accountability, and transparency. As an SDS Rx customer, you will always know exactly where, when, and what to expect.

Shift Manager

• Feb 2020 - Jan 2021

I am responsible for day to day task management of restaurant systems, engaging and solving customer concerns and issues, and the supervision of team member shifts and duties. Responsibilities include, but not limited to: - Managing day to day cash responsibilities - Overseeing daily inventory needs - Engaging and resolving customer complaints - Owning and managing daily, weekly and monthly goals - Managing day to day business activities, shift organization and restaurant needs - Managing team member performance and staffing needs - Executing catering orders and unique customer needs Show less

Enumerator

• Jul 2020 - Oct 2020

As an enumerator, I collected census data by doing interviews door-to-door. I helped the census bureau gather information on the number of people residing in a particular town, state and country. Duties included: - Inquire about a variety of specific information including a person’s name, age, religious preference, address and state of residency - Gather, record and encode information from a survey - Get in touch with individuals to be interviewed in their own home or office by mail, phone, or in person - Recognize and give an account of problems in obtaining data - Submit completed tasks to a supervisor and discuss developments daily - Review data gathered from an interview to check if they are complete and accurate - Help people in filling out the questionnaires - Find and record addresses and households. Show less

Unit Manager

• Aug 2019 - Feb 2020

Management of Waffle House Unit with 1K-2K dollar shift volume and 3-5K dollar day sales volume. Develops schedules, runs shifts, host team meetings, manages change funds. Operates 24 hr/7 day a week operation managing 20 people. I am a highly energetic, hardworking, and dedicated leader with a vast knowledge of food service and restaurant. Management of Waffle House Unit with 1K-2K dollar shift volume and 3-5K dollar day sales volume. Develops schedules, runs shifts, host team meetings, manages change funds. Operates 24 hr/7 day a week operation managing 20 people. I am a highly energetic, hardworking, and dedicated leader with a vast knowledge of food service and restaurant.

Customer Support Associate

• Aug 2018 - Nov 2018

As a Customer Support Associate I interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. I provide customer service support and resolution of routine problems regarding client's product or services. My responsibilities include: - Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) - Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer - Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer - Greet customers in a courteous, friendly, and professional manner using agreed upon procedures - Maintain basic knowledge of client products and/or services - Prepare complete and accurate work including appropriately notating accounts as required - Participate in activities designed to improve customer satisfaction and business performance - Offer additional products and/or services as required - Track, document and retrieve information in call tracking database - May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff Show less

Quality Assurance Technician

• Dec 2017 - Aug 2018

Report directly to the Quality Assurance Supervisor. The Quality Control (QC) Technician is responsible for the quality, food safety and esthetics of the product. The QC technicians follow through on set processes and ensure adherence to food safety, good manufacturing practices (GMP), HACCP guidelines, Safe Quality Food (SQF) standards, and product quality standards. Job Responsibilities: •Responsible for monitoring, verifying, and programing critical control points (CCP).•Responsible for monitoring food safety and product quality throughout the manufacturing process.•Responsible for performing sanitation verification and allergen testing on equipment and other areas required.•Responsible for the correct recording and filing of all relevant record logs and documentation. •Ensures the following of Build of Materials (BOMs) and correct recipe guidelines for all products are met during processing. •Ensures employees are following all food safety practices.•Educates employees on food safety and SQF standards. •Responsible for reporting quality discrepancies and disciplinary issues as they occur. •Collect product samples for testing and cataloging using the laboratory. •Perform inspections on products, equipment and machinery as it relates to food safety. Show less

Production

• May 2016 - Nov 2017

Started off as one of the first employees of the company when it started in Valdosta. Learned how to operate machines with little training and became the most efficient production operator to this day. Promoted to Production team lead, and then moved to QA as a quality assurance tech.

Independent Driver

• Jun 2015 - May 2016

Worked as an independent driver working part time while attending school and transitioning from military life. Worked as an independent driver working part time while attending school and transitioning from military life.

Culinary Cuisine Delivery Driver

• Mar 2015 - Mar 2016

Readiness Superintendent

• Oct 2014 - Dec 2015

Responsible for the combat readiness training and deployment of over 143 people. Analyzed the combat capability of the unit through intensive evaluation of training, equipment status, manning, and unit supervision. Formulated required plans, policies, operating instructions, and overall guidance on unit operations and activities. Prepared annexes to operational plans as they pertain to Services operations (Base Support Plans, Disaster Response Plans, Host-Tenant Support Agreements, exercise plans, MOUs & MOAs). Ensured all critical Services support is included in these plans and that Prime RIBS teams are capable of meeting the tasked level of service; identifies limiting factors as necessary. Provided guidance and defines requirements for Prime RIBS combat support during contingency operations. Oversaw Moody AFB Mortuary Affairs program. Ensured proper training of services personnel on the proper handling of personal property and effects of deceased persons to include case file management and administrative functions. Show less

Food Service Section Chief

• May 2014 - Sep 2014

Responsible for overseeing the food production and dining operations for Moody AFB's enlisted population. Efforts directly contributed to keeping the gain/loss of the Dining Facility within +/- 3%. Prepared comprehensive annual budget for training, equipment, and supplies. Budgeted funding for Operations and Maintenance (O&M) and Personnel Budgeting and Accounting Systems (PBAS). Exercised management responsibilities over dining facility personnel and established policies and procedures ensuring the health and safety of all employees. Show less

Food Service Superintendent

• Jan 2013 - Apr 2014

Responsible for overseeing the food production and dining operations for Moody AFB's enlisted population. Efforts directly contributed to keeping the gain/loss of the Dining Facility within +/- 3%. Prepared comprehensive annual budget for training, equipment, and supplies. Budgeted funding for Operations and Maintenance (O&M) and Personnel Budgeting and Accounting Systems (PBAS). Exercised management responsibilities over dining facility personnel and established policies and procedures ensuring the health and safety of all employees. Show less

Lodging Section Chief

• Apr 2010 - Jan 2013

Managed base lodging operations. Primary focal point for lodging support of the RED FLAG-Alaska Exercises conducted by PACAF. Managed billeting arrangements for over 2.5k personnel annually in support of MAJCOM exercises. Oversaw, 24/7 on-call desk operations, housekeeping and maintenance staff. Extensive knowledge of appropriated and non-appropriated funds programs aided in establishing budgets and requesting funds of key facility upgrades.

Programs Sustainment NCOIC

• Aug 2009 - Apr 2010

Oversaw the food and fitness operations for nine AFMC bases. Briefed at Command wide events and helped to develop procedures for completing AF assigned tasks/missions. Ensured proper maintenance of equipment, subsistence, and supplies stored to support AFMC personnel. Provided guidance and direction of training of assigned personnel. Performed studies and surveys to ensure proper supplies and equipment are stocked in PRIME RIB kits. Prepared budgets for maintenance and replenishment of AFMC PRIME RIB kits. Show less

Command Protocol Specialist

• Feb 2006 - Aug 2009

Part of AFMC/CC (4-star General) protocol team. Assisted with event planning and execution, ensuring proper etiquette/protocol is followed. Managed command MWR funds, and gift/event supply inventory management. As part of Freedom’s Call TATOO, CARONA, and POTUS events coordinated volunteer support, ensured transportation and lodging for high level commanders, Senior Executive Service, talent and dignitaries.

NCOIC Jarvis Fitness Center

• Apr 2005 - Feb 2006

Air Traffic Controller

• May 2003 - Apr 2005

Dining Facility Shift Leader

• May 2001 - May 2003

Fitness Center Front Desk Supervisor

• Jul 1999 - May 2001

Troop Support Warehouseman

• Jul 1998 - Jul 1999

Missile Alert Facility Chef

• Mar 1996 - Jul 1998

Crew Trainer/Crew Chief

• Apr 1996 - Oct 1999

Rides Operator

• Jun 1995 - Oct 1995

Concessions and Projector Operator

• Apr 1993 - Jun 1993