Service Delivery Manager

• Mar 2021 - Present

Operations Manager

• Apr 2019 - Mar 2021

• Reporting to the Managing Director/Chairman working closely with them to ensure all directives are managed correctly and clearly updated back to them. • Ensure current processes are cost effective and efficient and support business objectives and looking outside the box for new initiatives and direction. Managing change if requirement is identified. • Leading a team of 4 senior managers and 32 members of staff in total to ensure the operation meets the service levels agreed with members of staff. also, Development and setting KPIs and CPIs promoting company values to grow the business • Direct responsibility and day to day running for Purchasing, IT, Production, Warehousing, Finance, Customer Services for this key Wines and Spirits distributor/Wholesaler across more than 500 customers, with a large turn over. • Re-organisation and engagement of production workforce whilst reducing labour costs at no loss of service • Manage all reporting areas to ensure they operate within the pre- agreed operational budget. also, Development and setting KPIs and CPIs promoting company values to grow the business. • Review the accuracy of the operation and work with managers to enhance where Processes/Procedures necessary. • Collaboration with other areas of the business promoting good working relations to • enhance company performance. • To compile and present reports for the board of directors on operational performance on a quarterly basis. • Manage compliance to Health & Safety regulations, Employment Law and DVSA by creating a quality mindset across the business. Show less

Transport Manager

• Jul 2018 - Apr 2019

Compliance/P&L Manager

• Aug 2015 - Jul 2018

Within my Role and employment at Veolia, My Main Area of responsibility is to ensure that the whole operation runs under all legal legislation from QHSE, Fleet and financial. All together there are 37 members of staff that report to my-self from Driver Managers, Transport Coordinators, Transport Administer and LGV Drivers, the business is about running a fleet of ADR spec LGV’s from curtain-sider to Vacuum tankers collecting Hazardous liquid waste from the whole of UK and taking to disposal site though out the county. Show less

Non Commissioned Officer

• Apr 2006 - Apr 2014

Non commissioned officer Discipline Management Project Management Staff management Fast thinking under pressure Determination Fleet manager: Ensuring legal compliance for up to 20 HGV,10 Armoured Land Rover defenders, 6 self propelled Guns Ensuring all drivers/soldiers are carrying out all driving task appropriately Instructor for Training courses: Driving instructor for Cars PSV and HGV, first aid courses, map reading, vehicle familisation Logistic Store manager / Warehouse manager: Adventure training equipment, plant and machinery tools, consumables, accommodation stores, food and rations Fraight transportation: Arranging over sea's fraight transportation by Road/Rail/Sea/Air Facilities Manager / Training Non commissioned Officer: Booking training courses for up to 600 soldiers to keep them upto date with current events, managing a training establishment with classrooms lecture halls and all the equipment. arranging accomadation and external training courses, planning training exercise for up to two months in length for up to 600 soldiers including equipment and profiling of the training Show less