Director of Event Operations

• Jan 2023 - Present

Senior Banquet Manager

• Nov 2021 - Jan 2023

Banquet Manager

• Dec 2020 - Nov 2021

Banquet Manager

• Feb 2019 - Dec 2020

Banquet Manager

• Nov 2017 - Feb 2019

Banquet Manager

• Apr 2015 - Nov 2017

In Room Dining Captain

• Feb 2014 - Mar 2015

Front Desk

• Jun 2013 - Jan 2014

Retail Manager

• Apr 2012 - Jun 2013

- Responsible for successful retail/ cafeteria and catering operations - Ensured customer satisfaction levels and good public relations - Updated, maintained, and adhered to sanitation and HAACP guidelines and schedules - Followed Morrison and Compass Group guidelines to deliver safe, healthy and delicious foods - Consistently met and exceeded daily retail sales goals of $9,000 - Drove up sales in compliance with corporate marketing campaigns - Managed a team of 35 employees to prepare food in a timely manner - Responsible for large catered events from set up to break down while maintaining safe food serving temperatures Show less

Residential Concierge

• Aug 2011 - Apr 2012

- Created a luxury environment, exceeding expectations in genuine hospitality service - Facilitated special requests which included airline reservations, ground transportation, and hotel and restaurant reservations - Maintained regular attendance and the highest standards of personal appearance and grooming - Greeted all residents and guests confidently and cordially upon entering the property - Approached all encounters with residents, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner - Maintained all applicable logs, updates, files, and relevant computer and/or paper log systems relevant to the building operations Show less

Teaching Assistant/ Server

• Feb 2011 - Apr 2012

- Practiced and trained interns in SOPs - Managed and delegated work as Banquets Captain and executed BEO’s - Served guests and provided an enjoyable dining experience to all customers in the Radisson and Johnson & Wales image - Developed excellent customer relationships through accommodating guests’ needs - Completed daily student performance evaluations and provided constructive feedback - Managed and trained interns in proper service etiquette - Expedited and delivered food to banquets, restaurant and room service Show less

Sales Supervisor

• Jan 2008 - Dec 2008

- Represented clients by promoting and by demonstrating products in a professional manner - Managed and trained a team of 12 regarding sales and marketing strategies - Participated in the management training program - Organized events and handled cash and credit transactions from customers - Represented clients by promoting and by demonstrating products in a professional manner - Managed and trained a team of 12 regarding sales and marketing strategies - Participated in the management training program - Organized events and handled cash and credit transactions from customers

Real Estate Appraisal Researcher

• Jun 2007 - Aug 2007

- Interned for several months to learn the basics of real estate appraisal - Conducted market surveys in search of comparable properties - Researched legal restraints on subject sites determined by local zoning and future land use regulation - Inspected subject sites and documented key physical characteristics that largely contributed to value opinions - Worked in a team environment to meet deadlines and to complete appraisal assignments - Interned for several months to learn the basics of real estate appraisal - Conducted market surveys in search of comparable properties - Researched legal restraints on subject sites determined by local zoning and future land use regulation - Inspected subject sites and documented key physical characteristics that largely contributed to value opinions - Worked in a team environment to meet deadlines and to complete appraisal assignments