Experience

ZEN3 INFOSOLUTIONS AMERICA INC

• United States
• Individual and Family Services
• 1 - 100 Employee

• Senior Support Engineer

  • Dec 2020 - Present

  Support Teams for Edu education support Provide support Teams Edu Ring 3 customer Provide support customer with new feature Track emerging issue with customer created bugs Troubleshoot Teams lobby issue Troubleshoot Teams Channel issue Troubleshoot Meeting issue Troubleshoot Calendar issue with teams Troubleshoot Teams assignments issue Troubleshoot Teams on Mac, iPad, iPhone and PC Read Teams logs to understand the log in issues Creating ICM for bug issues Reproduce customer issue using VM, Mac, iPad and iPhone Show less



Mindtree

• India
• Information Technology & Services
• 700 & Above Employee

• Senior Support Engineer

  • Jun 2019 - Dec 2020

  02/2020- 12/2020 MindTree (Azure VM core support) Microsoft Senior Support Engineer Azure VM Support for Windows and Linux Provide support for Azure storage account Provide support troubleshooting for VM not starting issues Provide support with restoring a VM Provide support for repairing a VM Provide Performance Diagnostic analysis Troubleshoot RDP connectivity issues Help customer with resizing a VM Help customer with adding disk or mounting and existing disk Provide support with customer moving from Classic to ARM Help customer with selecting the VM SKU that will best fit there need Help customer with disk encryption Help customers with understand and setting up VMSS 06/19- 02/2020 MindTree (Skype for Business On premises support) Microsoft Senior Support Engineer Provide Provided Premier Skype for Business on premises clients Provide support troubleshooting for Skype for business client logging in issues Provide support troubleshooting for mobile client connection issues Troubleshoot certificate issue Troubleshoot Edge server issue Troubleshoot Front End server issue’s Provide support for Unified Messaging Provide support for PSTN calling through Skype for Business Provide Log analysis Client and Server side using CLS logging Provide Support with issues connecting Polycom phones, Cisco phones and Microsoft surface Hub to name a few. Provide support for Migrating for Lync 2013 to Skype for Business 2015 and from Skype for Business 2015 to Skype for Business 2019 Provide Support for revers proxy along with hardware and software load balancers, and issues with F5 and other devices. Show less



Experis IT

• Information Technology and Services

• Ambassador

  • May 2017 - Jun 2019

  Office 365 Support. Supporting al Office apps Exchange support Share point online support Billing issue Helping customer find the correct plan for their business needs Supporting issue with Email migration Help with Setting Audit logging and data lose protection Office 365 Support. Supporting al Office apps Exchange support Share point online support Billing issue Helping customer find the correct plan for their business needs Supporting issue with Email migration Help with Setting Audit logging and data lose protection



Staffing Technologies

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Bittitan

  • Jun 2016 - Oct 2016

  Customer Support Engineer  Provide customer support for Bittitans Migration Solutions  Troubleshoot customer migration issue  Troubleshoot issue with the migration failing to connect to Office 365 or source servers  Provide support via email, chat and some phone support.  Analyze and diagnose migration performance issuesProvide  Troubleshoot slow migration to tell if the migration is being throttled or an error has occurred.  Support migration from Exchange 2003 -2016, Office 365, Zimbra, Box, Gmail, Google Apps, Group wise and Lotus Notes. Show less



Flexasoft

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• (Azure Networking) Microsoft

  • Feb 2016 - Jun 2016

  Support Engineer  Provide customer support for incoming networking issues in Azure  Troubleshoot latency issue between customer VM and Azure  Troubleshoot and provide configuration for customer’s VPN  Help and provide information for customer to setup internal and external Load balancers  Provide customers with information on configuring Network Security Gateways  Provide Networking for Windows server and Lynx server’s and in some case in both in the same network  Help customer with connectivity issue with their Express Route connection. This would include working with the customer and the Express Route provider. Show less



Allyis

• United States
• Information Technology & Services
• 400 - 500 Employee

• (Universal Store) Microsoft

  • Jun 2015 - Nov 2015

  Tier 2  Monitor email for incoming alert or escalation.  Image server as requested for new IIS or SQL deployments  Create Hardware request to site services as need to have hardware replace.  Create site services ticket to investigate why a server is offline or not reachable.  Work with site services to doe server upgraders on live production server. This would involve me suppressing and moving the servers out of rotation, while site server preforms the upgrade. Then we would put the server back in rotation and unsuppressed the server confirming that the servers are back on line.  Perform security patching on all the windows update servers. Show less



Covestic

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• (XBOX Operation) Microsoft

  • Dec 2014 - Jun 2015

  Tier 2  Monitor service manager for incoming alerts.  Handle Alerts based on priority from 5 to 1.  Monitor the Xbox operation cents Inbox for request or out sited partner issues with the Xbox service.  Alert could be server hardware, ISS issue, SQL issue, Keynote, XAP alerting.  Fallow Knowledge Articles to complete alerts in required time.  Engage service owner of Keynote or other internal alerts to resolve the alert or provided other resources to the call to get the alert resolved.  Update any documentation that might be out of date or when a process changes.  As a Tier 2 we were required to rune con call for Priority 1, Priority 2, and Priority 3. During the con calls Tier 2’s would take notes and engage other resources need on the call. We would work the calls until the end or until our shift ended then doing a proper hand off to the next shift coming on. Show less



Insight Global

• United States
• Staffing and Recruiting
• 700 & Above Employee

• (Exchange Change Team) Microsoft

  • Aug 2014 - Dec 2014

  Support Engineer  Security patch dedicated exchange servers.  Perform service password updates for clients on the dedicated exchange servers and Active Directory.  Perform threshold adjustment client would request.  Perform change request made by clients Support Engineer  Security patch dedicated exchange servers.  Perform service password updates for clients on the dedicated exchange servers and Active Directory.  Perform threshold adjustment client would request.  Perform change request made by clients



Pactera US

• United States
• Information Technology & Services
• 1 - 100 Employee

• Operations for Microsoft (APex)

  • May 2014 - Jul 2014

  Monitor Lab machines Monitor test runs on Lab machine Recover machine that are down or not reporting in to the servers Run daily build test on lab machines Update any documentation that might be out of date or when a process changes Perform weekly maintenance on all host machine to make sure to keep a healthy test environment Monitor Lab machines Monitor test runs on Lab machine Recover machine that are down or not reporting in to the servers Run daily build test on lab machines Update any documentation that might be out of date or when a process changes Perform weekly maintenance on all host machine to make sure to keep a healthy test environment



Denali Advanced Integration

• United States
• IT Services and IT Consulting
• 400 - 500 Employee

• Operation / Site Service Technician for Microsoft (Office Engineering Test)

  • Aug 2013 - Dec 2013

  Provide ARM support but not limited to racking and staking devices and reimaging the devices Handle Device management for New device for check out. Handle Asset management for New device coming in. Use KVM to log on to machine for trouble shooting issue with machines. Cabling of new lab machines Provide ARM support but not limited to racking and staking devices and reimaging the devices Handle Device management for New device for check out. Handle Asset management for New device coming in. Use KVM to log on to machine for trouble shooting issue with machines. Cabling of new lab machines



2rbConsulting, Inc.

• Staffing and Recruiting
• 1 - 100 Employee

• Tier 2 Support for Microsoft (MPSD /Windows Intune)

  • Jun 2012 - Jun 2013

  Provide Tier 2 support for 2 of Microsoft’s Managed Desktop support clients. Work on client machine to bring them back to client compliances with business needs Keep client computers up to FEP compliances Work on create documentation when reliving client issue for the first time. Provide phone and email support for the Windows Intune product Provided timely resolution of minor to complex issue Used PowerShell to look up customer account information and a list of customers users. Provided support using remote desktop work on and resolve some client machine issue. Trouble shoot client Configuration Manager setup for connection with Windows Intune Mobile Device Management Trouble shoot complex issue by reading machine log for why Windows Intune Is not able to install or the machine stopped reporting into the server. Show less