Systems Engineer

• Jan 2022 - Present

Windows Server Administrator

• Oct 2020 - Jan 2022

• Redesigned Active Directory, Group Policy, and File Shares to improve organization, management, and security. • Key role in implementation of PCI, CIS, and DoD STIG security requirements. • Assisted with management and configuration of Citrix Virtual Apps and Desktops, and VMWare VCenter environments. • Created and maintained PowerShell scripts for automation and management of systems and processes. • Redesigned Active Directory, Group Policy, and File Shares to improve organization, management, and security. • Key role in implementation of PCI, CIS, and DoD STIG security requirements. • Assisted with management and configuration of Citrix Virtual Apps and Desktops, and VMWare VCenter environments. • Created and maintained PowerShell scripts for automation and management of systems and processes.

IT Helpdesk Student Employee

• Jun 2019 - Dec 2019

• Assisted technicians with imaging, configuration, and deployment of new and refurbished desktop and laptop computer systems. • Effectively communicated with clients and problem solved for client issue resolution. • Monitored TeamDynamix ticket queue, updated and resolved tickets for client issues. • Assisted with campus wide Windows 7 to Windows 10 upgrade project. • Assisted technicians with imaging, configuration, and deployment of new and refurbished desktop and laptop computer systems. • Effectively communicated with clients and problem solved for client issue resolution. • Monitored TeamDynamix ticket queue, updated and resolved tickets for client issues. • Assisted with campus wide Windows 7 to Windows 10 upgrade project.

Global Helpdesk Intern

• Feb 2018 - Oct 2018

• Responsible for answering client calls for computer assistance. • Assisted clients with password resets, basic troubleshooting, and issue resolution. • Evaluated, diagnosed, and resolved computer issues. • Coordinated higher level support through ticket escalation. • Responsible for answering client calls for computer assistance. • Assisted clients with password resets, basic troubleshooting, and issue resolution. • Evaluated, diagnosed, and resolved computer issues. • Coordinated higher level support through ticket escalation.

Nevada Veteran Advocate

• Feb 2017 - Dec 2017

• Responsible for assisting veterans and dependents with information regarding available VA benefits. • Coordinated contact with a Veteran Service Officer for further benefit assistance. • Supervisory role over 5 to 10 Nevada Veteran Advocates. • Key role in ensuring proper personnel coverage for the resource center. • Responsible for assisting veterans and dependents with information regarding available VA benefits. • Coordinated contact with a Veteran Service Officer for further benefit assistance. • Supervisory role over 5 to 10 Nevada Veteran Advocates. • Key role in ensuring proper personnel coverage for the resource center.

Assistant to the Veteran Certifying Official

• Feb 2016 - Feb 2017

• Responsible for assisting veterans and dependents with information regarding available VA benefits. • Coordinated contact with a Veteran Service Officer for further benefit assistance. • Supervisory role over 5 to 10 Nevada Veteran Advocates. • Key role in ensuring proper personnel coverage for the resource center. • Responsible for assisting veterans and dependents with information regarding available VA benefits. • Coordinated contact with a Veteran Service Officer for further benefit assistance. • Supervisory role over 5 to 10 Nevada Veteran Advocates. • Key role in ensuring proper personnel coverage for the resource center.

Top Dog Coordinator

• Sep 2011 - May 2013

• Implemented WatchDOGS program to encourage father engagement with children’s education. • Organized and led parent meetings to disseminate information and engage volunteers. • Managed required documentation for school district approval of volunteers. • Responsible for ordering supplies and maintaining inventory. • Implemented WatchDOGS program to encourage father engagement with children’s education. • Organized and led parent meetings to disseminate information and engage volunteers. • Managed required documentation for school district approval of volunteers. • Responsible for ordering supplies and maintaining inventory.

Computer Consultant

• Nov 2009 - Apr 2010

• Responsible for proper operation and maintenance of all computer systems for 10+ companies. • Lead role in evaluating and resolving issues. • Developed and maintained information technology documentation. • Provided key input on upgrade recommendations and system improvements. • Responsible for proper operation and maintenance of all computer systems for 10+ companies. • Lead role in evaluating and resolving issues. • Developed and maintained information technology documentation. • Provided key input on upgrade recommendations and system improvements.

System Engineer

• Dec 2007 - May 2009

• Implemented Microsoft Operations Manager for proactive monitoring of system and network health. • Coordinated and implemented changes to development, test, and production environments. • Provided secondary support for Database Administrator, Systems Administrator, and Network Administrator. • Managed project for design, testing, and implementation of interface between two vendor systems. • Implemented check scanning system across 11 locations for improved functionality. • Implemented Microsoft Operations Manager for proactive monitoring of system and network health. • Coordinated and implemented changes to development, test, and production environments. • Provided secondary support for Database Administrator, Systems Administrator, and Network Administrator. • Managed project for design, testing, and implementation of interface between two vendor systems. • Implemented check scanning system across 11 locations for improved functionality.

Computer Systems Specialist

• Mar 2007 - Oct 2007

• Managed implementation of a new public safety application designed to increase efficiency, inter-departmental data sharing, and improved response time. • Responsible for daily administration of public safety software for a multi-agency 911 dispatch center. • Provided support for hardware and network related system issues for the dispatch center and related agencies. • Assisted in configuration and support of network and wireless backbone hardware to improve communication throughout the Carson Valley. Show less

Systems Support Engineer

• Sep 2006 - Mar 2007

• Responsible for second level support of gaming systems for 100+ casinos internationally. • Supported field engineers in resolving system operations issues. • Assisted in designing and implementing methodologies and infrastructure for individual casinos. • Responsible for second level support of gaming systems for 100+ casinos internationally. • Supported field engineers in resolving system operations issues. • Assisted in designing and implementing methodologies and infrastructure for individual casinos.

System Engineer

• Aug 2004 - Sep 2006

• Responsible for maintenance and administration of 100+ Windows servers throughout 7 locations. • Managed second level support issues for Microsoft Server platform. • Managed licensing compliance project to achieve and maintain compliance. • Implemented ZENworks Asset Management system to monitor compliance. • Managed project for migration of 7 acquired SQL database servers and data. • Led project team for domain upgrade and Active Directory installation. • Responsible for managing Kronos time management and related payroll systems. • Setup, design, and maintenance of 15+ SQL database servers. • Conducted design and implementation project for multiple collocations. • Implemented ASP/VB scripts to streamline user and administrator tasks and allow for SQL database parsing. Show less

Network Consultant

• Jan 2004 - Apr 2004

• Managed daily maintenance and administration of user connectivity issues. • Implemented Symantec Anti-Virus corporate for improved virus protection. • Designed and implemented Microsoft Access database for inventory and issue tracking. • Created and maintained network diagrams and related documentation. • Managed daily maintenance and administration of user connectivity issues. • Implemented Symantec Anti-Virus corporate for improved virus protection. • Designed and implemented Microsoft Access database for inventory and issue tracking. • Created and maintained network diagrams and related documentation.

Information Technology Specialist

• Aug 2003 - Sep 2003

• Implemented Symantec Anti-Virus corporate for improved virus protection.• Designed and implemented backup scheme to improve data storage and reliability.• Documented security procedures and processes for use and maintenance of the network.• Installed and configured Windows 2000 servers for improved network control and reliability.• Managed training for all users to insure proper use and administration of the network.

Communications Lead

• Dec 2002 - Jul 2003

• Designed, created, and implemented MS Access database to track “leave” status of naval base personnel.• Transmitted, received, and processed all naval messages.• Streamlined processes for incoming and outgoing naval messages.• Project manager for review, rewrite, and maintenance of regulations and procedures governing the handling of naval messages.• Lead role in planning and implementing security identification system for the naval base and tenant commands.• Managed daily briefing for base Executive Officer and related officials. Show less

Assistant ADP Officer

• Aug 2002 - Dec 2002

• Implemented Symantec Anti-Virus corporate for improved virus protection.• Lead role in installation and configuration of multi-media classroom facility.• Responsible for secure communication requirements.

Network Administrator

• Feb 2000 - Feb 2002

• Managed daily maintenance and administration of network and 25+ desktop computers. • Designed and implemented improved tape backup system. • Responsible for network upgrade to Windows 2000 professional and Windows 2000 server. • Converted from Eudora WorldMail to Microsoft Exchange. • Configured and installed 3 Windows 2000 servers to increase network security and optimization. • Lead role in design and implementation of Microsoft Access database for client and investor tracking. • Implemented Citrix MetaFrame server for remote access. • Maintained hosting and updated information for company website. Show less

Computer Systems Specialist

• Oct 1995 - Feb 2000

• Managed installation, repair, and maintenance of Windows servers and desktop computers. • Responsible for administration of user accounts, E-Mail, and network security. • Implemented Windows NT network for 50+ workstations. • Installed necessary cabling and hardware for new network. • Trained clients on proper use of network and related systems. • Created, implemented, and maintained system security and usage policies. • Managed installation, repair, and maintenance of Windows servers and desktop computers. • Responsible for administration of user accounts, E-Mail, and network security. • Implemented Windows NT network for 50+ workstations. • Installed necessary cabling and hardware for new network. • Trained clients on proper use of network and related systems. • Created, implemented, and maintained system security and usage policies.