Experience

GFI Digital

• United States
• Computer Hardware Manufacturing
• 200 - 300 Employee

• Senior Project Engineer

  • Oct 2018 - Present



Community Living Opportunities, Inc. (CLO)

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Network Engineer/System Engineer/Hardware Engineer/Help Desk Technician

  • Jun 2005 - Jun 2018

  Network Engineer ● Supported company networks; WAN, LAN, VLAN, VPN, SIP, wireless, content filtering and guest access ● Participated in over 7 major network projects and upgrades, one project saved over $4k a month ● Supported various network hardware equipment including; Cisco, Dell, Tranzio, Aruba, Netgear and more ● Supported both corporate and consumer firewalls, modems, phones, switches, access points and smart home IoT ● Provided technical support for network alerts, issues, ISP trouble tickets and new installs System Engineer ● Supported and maintained multiple custom server infrastructures (Standalone, VMware and AWS) ● Maintained and supported Windows, Linux, Mac workstations/servers/laptops (achieved 99% server up-time) ● Managed back-up, data recovery and disaster recovery of company's digital information. ● Provided PBX support for 6 offices and over 50 remote sites ● Provided CCTV support for company's remote camera monitoring system Hardware Engineer ● Implemented remote management software, reducing equipment turnaround ● Provided computer support for over 300 end users in 6 offices and over 50 remote sites, ● Supported technology equipment such as printers, scanners, phones, video conferencing and other IoT devices ● Built, maintained and upgraded workstations and laptops ● Maintained asset management and inventory system for company's hardware and software Help Desk Technician ● Managed and resolved trouble tickets for day to day help desk operations ● Supported over 300 end users with computer support, inventory, phone support, email support and user access ● Developed, reviewed and managed help desk policies, processes and documentation ● Provided IT support for company's NOC, 6 corporate offices and 50 remote sites ● Provided 24/7 on call support for emergency IT issues Show less



KANREN

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Network Operations Technician

  • 2004 - 2005

  ● Led support team and investigated problems with circuits, open/close trouble tickets with vendors on various problems arising from day to day operations. ● Investigated problems with Cisco/Juniper routers; perform various commands to determine problems arising from day to day operations. ● Performed troubleshooting and diagnostics concerning internet/network connectivity at end-sites ● Responsible for entering, updating, and maintaining the KanREN trouble ticket system ● Led support team and investigated problems with circuits, open/close trouble tickets with vendors on various problems arising from day to day operations. ● Investigated problems with Cisco/Juniper routers; perform various commands to determine problems arising from day to day operations. ● Performed troubleshooting and diagnostics concerning internet/network connectivity at end-sites ● Responsible for entering, updating, and maintaining the KanREN trouble ticket system



St. Andrews Telecom

• Network Engineer/Opperations Manager

  • 2000 - 2003

  ● Managed and operated a computer network running Windows Server and Clients, through Cisco router and hubs. ● Provided telecommunications billing system and support to several small to medium size telecommunications companies. ● Managed Harris 20/20 telecommunications switch, downloaded CDR, managed trunk groups, rated CDR and created invoices ● Developed, reviewed and managed company contracts ● Managed and operated a computer network running Windows Server and Clients, through Cisco router and hubs. ● Provided telecommunications billing system and support to several small to medium size telecommunications companies. ● Managed Harris 20/20 telecommunications switch, downloaded CDR, managed trunk groups, rated CDR and created invoices ● Developed, reviewed and managed company contracts