Matthew Krell

Technical Support Specialist at OceanX
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Contact Information
us****@****om
(386) 825-5501
Location
US
Skills

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Bio

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Credentials

  • CompTIA Security+
    CompTIA
    Dec, 2010
    - Nov, 2024
  • Amazon Web Services Cloud Practitioner
    Amazon

Experience

  • OceanX
    • United States
    • Philanthropic Fundraising Services
    • 1 - 100 Employee
    • Technical Support Specialist
      • Nov 2019 - Present

      During this tenure, I monitored and offered high-end technical support for all aspects of OceanX technical eco system, such as physical networks and warehouse technology systems. In this role, I coordinated LAN/WAN network connections to verify proper connectivity, bandwidth, and utilization. Moreover, I assisted with the development of JavaScript and MySQL apps, as well as the installation, administration, and maintenance of Atlassian JIRA. I also designed and altered tables, stored procedures, indexes, views, and user-defined functions. Selected Contributions: • Expanded understanding of cloud computing platforms such as AWS and Azure. • Ensured compliance with support procedures and security/privacy regulations while managing sensitive data • Contributed to the deployment, redesign, and maintenance of numerous SSRS Reports on SQL Server.

  • Comcast
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Customer Account Executive
      • Jan 2013 - Jan 2017

      In this role, I served as a front-line customer representative to perform a variety of tasks, such as resolving/responding to technical questions about company products and equipment, addressing billing issues, promoting/selling new products and services, assessing client needs, and delivering personalized customer service. Selected Contributions: • Attained the highest level of customer service by addressing/resolving client issues promptly and professionally • Completed all assigned duties within established timeframes while adhering to stated guidelines and procedures.

  • Boeing
    • United States
    • Aviation & Aerospace
    • 700 & Above Employee
    • Computing Security & Information Protection Specialist
      • Jan 2012 - Jan 2013

      As part of my job duties during this tenure, I established, implemented, and administered enterprise-wide computing and information security requirements, procedures, policies, standards, and guidelines for stakeholder organizations and programs/sub-programs. Along with this, I created and recommended a wide range of compliant information security and data protection standards. Selected Contributions: • Completed all assigned duties within established timeframes while adhering to stated guidelines and procedures. • Attained the highest level of customer service by addressing/resolving client issues promptly and professionally.

Education

  • Western Governors University
    Bachelor of Science - BS, System, Networking, and LAN/WAN Management/Manager
    2018 - 2023

Community

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