Director, Defined Contribution Operations

• Sep 2019 - Present

Manager, Implementation

• Nov 2016 - Sep 2019

• Manage Implementation department, responsible for the on-boarding and setup of approximately 1,000 new clients annually. • Work closely with record keeping partners to provide the detailed plan design for each client. • Liaison with sales team to ensure a smooth flow of information and client expectations from the sales department to implementation. • Develop relationships with new clients and advisors while compiling historical information needed to properly administer their retirement plan, such as prior plan documents, SPD's, and compliance testing. • Consult with clients and advisors on ways to improve their 401(k) plan through plan design. Consult with new clients on correction procedures for defects discovered during the implementation process. • Create training and development strategies to optimize employee's strengths and increase efficiency

Director of Business Operations

• Mar 2016 - Nov 2016

Associate Vice President of DC Operations

• Dec 2010 - Mar 2016

• Oversight of Regional Defined Contribution Administration and Trust Accounting teams with 17 employees, servicing 1,400 retirement plans and > 2 billion in assets under management. • Participate on the United Retirement Leadership team in the development of short and long term strategy at the national and local level. • Developed strategies to lead a department of primarily "remote" employees to work efficiently and effectively as a team despite not working in the same locations. • Lead Process Improvement Team responsible for developing standardized company processes. Work closely with IT to enhance internal workflow management system and external client portal. • Act as the primary liaison for escalated client issues and problem resolution. Focus on ethical decision making and doing what's in the best interest of our clients. • Consult clients, advisors, and accountants on ways to improve their 401(k) plan through plan design changes as well as assist with strategies to increase plan participation. • Create training and development strategies to optimize employee's strengths and increase efficiency.

Team Leader

• Aug 2009 - Dec 2010

Team Leader of Retirement Plan Administration

• May 2000 - Aug 2009