Matthew Kerry
Sr. Systems Engineer at Reis Informatica- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Experience
-
Reis Informatica
-
Information Technology & Services
-
1 - 100 Employee
-
Sr. Systems Engineer
-
Dec 2021 - Present
-
-
Technical Field Specialist
-
Apr 2013 - Dec 2021
Technical Field Specialist for Reis Information Systems• IT HelpDesk (Troubleshooting for Laptops/Desktops/ThinClients/ and Servers)• Software Support and Troubleshooting• How-To creation for end-user support• Email, Phone, and In-person support • Building and maintaining Windows Servers (Physical and Virtual)• Email Administration (on-prem and hosted Exchange Systems)• Cloud backup management using StorageCraft for on-prem and hosted servers • Networking support• MacOS support Show less
-
-
-
-
IT Service Desk
-
Mar 2011 - Feb 2013
IT Service Desk Representative (Internal RIM users) • IT HelpDesk (Troubleshooting for Laptops, Desktops, BlackBerrys, and PlayBook devices) • Email, Phone, and Front Counter Support • Software Support and Troubleshooting • Creation of IT Knowledgebase articles IT Service Desk Representative (Internal RIM users) • IT HelpDesk (Troubleshooting for Laptops, Desktops, BlackBerrys, and PlayBook devices) • Email, Phone, and Front Counter Support • Software Support and Troubleshooting • Creation of IT Knowledgebase articles
-
-
-
Mohawk College
-
Canada
-
Higher Education
-
700 & Above Employee
-
Student Help Desk Technician
-
Sep 2010 - Dec 2010
IT Help Desk Representative (Staff and Students) • IT HelpDesk (Troubleshooting for Laptops and Desktops) • Email, Phone, and Front Counter Support • Media Conversion: Video8, Hi8, AVI, MP3, and MP4 • Equipment Loan Out IT Help Desk Representative (Staff and Students) • IT HelpDesk (Troubleshooting for Laptops and Desktops) • Email, Phone, and Front Counter Support • Media Conversion: Video8, Hi8, AVI, MP3, and MP4 • Equipment Loan Out
-
-
-
Town of Lincoln
-
Recreational Facilities
-
1 - 100 Employee
-
IT Intern – Network Administrator
-
Sep 2009 - Aug 2010
IT Intern – Network Administrator • IT HelpDesk (Troubleshooting for Laptops and Desktops) • Email, Phone, and Front Counter Support • Server Maintenance • Hardware Technician: Building of desktop PCs IT Intern – Network Administrator • IT HelpDesk (Troubleshooting for Laptops and Desktops) • Email, Phone, and Front Counter Support • Server Maintenance • Hardware Technician: Building of desktop PCs
-
-
Education
-
2006 - 2010
Mohawk College
Network Engineering and Security Analyst / Computer Systems – Network Systems (Coop) - Diploma, Computer Science
Community
