Experience

The Arena Group

• Belgium
• Events Services

• Site Producer, Digital Migration

  • Jan 2020 - Present

  - Work with new publishers and internal stakeholders on initial scoping, design, and build of websites- Perform content migrations to move site content off of services like WordPress into our CMS- Create logo and design kits for partner sites as well as owned and operated sites- Work with development on site-wide changes and bug fixes- Build websites using proprietary content management and site building tools- Create internal technical documentation

• Publisher Support Engineer

  • Jan 2020 - Present

  - Work with news publishers on design, setup, and troubleshooting for their websites- Work with development on site-wide changes and bug fixes- Build and edit web pages with proprietary content management and site builder tools- Created internal and customer-facing technical documentation



Keywords Studios

• Ireland
• Computer Games
• 700 & Above Employee

• Player Support Technician Billing/Accounts/Merch

  • Sep 2019 - Jan 2020

  - Provided quick support for League of Legends players on questions about billing and merchandise - Performed fraud investigation in player accounts - Managed Shopify merchandise pages - Helped co-workers and superiors translate German tickets into English - Provided quick support for League of Legends players on questions about billing and merchandise - Performed fraud investigation in player accounts - Managed Shopify merchandise pages - Helped co-workers and superiors translate German tickets into English



Chipotle Mexican Grill

• United States
• Restaurants
• 700 & Above Employee

• Service Team Member

  • May 2019 - Aug 2019

  - Performed inventory management - Managed stocking - Prepared food following state safety guidelines - Practiced best time management skills - Provided excellent customer service while tending to individual customer needs - Used the opportunity to improve customer interaction skills - Performed inventory management - Managed stocking - Prepared food following state safety guidelines - Practiced best time management skills - Provided excellent customer service while tending to individual customer needs - Used the opportunity to improve customer interaction skills



Muenet GmbH

• Germany

• Systems Integrator

  • Nov 2015 - Aug 2016

  - Managed international business relations between our Polish, German, and American corporations - Performed configuration of customer end devices, including routers and P2P antennas - Managed customer accounts and network device configurations - Used sales opportunities to improve customer hardware where necessary - Managed international business relations between our Polish, German, and American corporations - Performed configuration of customer end devices, including routers and P2P antennas - Managed customer accounts and network device configurations - Used sales opportunities to improve customer hardware where necessary



Everett Community College

• United States
• Higher Education
• 500 - 600 Employee

• Tutor

  • Sep 2013 - Aug 2015

  - Lead and managed the Monroe Campus Tutor Center - Collaborated with World Languages department to improve the language tutoring branch - Clarified advanced concepts from various German, Mathematics, and English courses to students and co-workers - Lead and managed the Monroe Campus Tutor Center - Collaborated with World Languages department to improve the language tutoring branch - Clarified advanced concepts from various German, Mathematics, and English courses to students and co-workers