Experience

Bickford Senior Living

• United States
• Hospitals and Health Care
• 400 - 500 Employee

• Executive Director

  • Sep 2019 - Present

  • Awarded Best Assisted Living and Memory Care in Columbus Ohio by US News & World Report, 2002-2023. • Promoted to Worthington after ten months, tasked with correcting census and NOI decline.• Grew Worthington's census from 66% to 82% after six months, prior to start of COVID.• Maintained ADO % between 75-82% throughout 2020 while obtaining NOI growth of $750k.• Performed as both the Director and the Marketer for Q1 & Q2 in 2021 and grew census to 94%, before finishing 2021 at 100% occupied and obtaining NOI growth to $1.3m• Reduced AR aging to under 5% of total billed services.• Conducted weekly scheduling and payroll audits reducing OT to 3.9% for all of 2022.• The last three-year PRD food cost averaged $6.70, 3-4% under budget yearly.• Won Kitchen of the Year out of all 55 branches throughout Bickford.• Trained and developed department leaders and management staff for specific projects and ongoing operational needs.• Mentored new and existing Executive Directors throughout entire Ohio Division.• Finished #1 in Ohio Division for Family and Employee happiness surveys, monthly family happiness rating averaged 4.7/5. Show less

• Executive Director

  • Oct 2018 - Sep 2019

  • Grew Bexley's census from 62% to 92% in ten months resulting in NOI growth.• Removed agency staff from Bexley after one month as Director.

• Assistant Director

  • May 2018 - Oct 2018

  • Assist in conversion of two former Sunrise buildings into Bickford Senior Living buildings.• Configure labor coverage of STNA/CNA's and LPN's to meet resident daily care needs.• Actively recruit, interview, and hire department staff to support community demands.• Ensure residents receive pleasurable dining experience that meets their dietary requirements.• Collaborate with Executive Director to reduce accounts receivable by optimizing billing process and portfolio.• Organize and direct care, nursing, housekeeping and dietary to ensure services are completed effectively and efficiently.• Maintain state compliance on resident and employee administrative files. Show less



Sunrise Senior Living

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Cluster Business Office Coordinator

  • Dec 2016 - Apr 2018

  • Employed collections strategies to resolve resident bad debt from $140k to $32k within seven months.• Performed monthly audits on key controls to ensure accurate reporting and compliance.• Only Business Office Coordinator in entire company to successfully pilot new cluster position managing two communities, streamlining processes resulting in 30-hour labor savings for both communities combined.• Performed monthly audits on key controls to ensure accurate reporting and compliance.• Installed new controls for Scioto community to resolve compliance issues with I-9's, TB testing, payroll, cash handling, personnel and resident files, accounts payable, accounts receivable, training, resident assessments, and records retention.• Trained department coordinators to control their department financial and labor budgets.• Partnered with hiring managers at both communities on executing recruitment strategies to support changing needs.• Upheld accurate training records to make sure all team members are within compliance standards. Show less

• Business Office Coordinator

  • Jun 2015 - Dec 2016

  • Maintain team member personnel information, including payroll processing, personnel files, and training records• Monitor labor expenses and assist with adjustments so coordinators are successfully meeting departmental labor budgets• Responsible for oversight of facility checkbook to ensure coordinators are accurately managing their department finances• Employ collections strategies to resolve past due resident accounts to reduce overall bad debt• Complete daily timecard maintenance in Kronos to assure precise labor and payroll reporting for all departments• Actively recruit, interview and hire quality candidates to meet departmental standards and needs• Coordinate new hire training programs in accordance with both Sunrise and State regulations and policies• Serve in a temporarily dual-role providing support to the Resident Care Department, including constructing staffing schedules, daily oversight of care staff, confirm department paperwork is complete, and facilitate position specific training Show less



OrthoNeuro

• United States
• Medical Practices
• 1 - 100 Employee

• Medical Assistant

  • Feb 2014 - Jun 2015

  • Proficient in the management of multiple physician practices ranging from Orthopedics to Neurology • Streamlined clinical processes increasing physician efficiency and reducing patient wait times • Maintained sterile techniques in assisting physicians during procedures ensuring compliance with OSHA standards • Assisted with the implementation of an Electronic Medical System to be compliant with government regulations and HIPPA. • Ensure clinics are compliant with government regulations and HIPPA laws • Remove wound dressings and performed post-operative wound care Show less



Ohio Orthopedic Center of Excellence

• Columbus, Ohio Area

• Clinical Assistant

  • Nov 2010 - Feb 2014

  • Mastered diagnostic screening processes to increase scheduling efficiency and reduce patient wait times • Successfully maintained efficient clinic flow for multiple physicians with more than eighty patients per day • Generated patient charts in preparation of physician exams including obtaining additional diagnostic testing • Organized and instructed all new employee training in joint replacement • Mastered diagnostic screening processes to increase scheduling efficiency and reduce patient wait times • Successfully maintained efficient clinic flow for multiple physicians with more than eighty patients per day • Generated patient charts in preparation of physician exams including obtaining additional diagnostic testing • Organized and instructed all new employee training in joint replacement



Qdoba Restaurant Corporation

• United States
• Restaurants
• 700 & Above Employee

• Assistant Manager

  • Oct 2009 - Nov 2010

  • Collaborated on the design and implementation of new promotions aimed at increasing store and catering sales • Increased restaurant profitability by executing daily labor cost analysis to reduce waste • Restructured the inventory process to reduce food cost and increase product turnover • Planned weekly schedules for employees and made modifications when needed • Performed daily audits to ensure restaurant operations were within health and safety regulations • Interviewed, trained, and coached all employees for various positions throughout the restaurant Show less



Huntington National Bank

• United States
• Banking
• 700 & Above Employee

• Bank Teller & Vault Manager

  • Nov 2008 - Sep 2009

  • Coordinated the procurement of monies needed for weekly banking functions • Promoted to vault teller after two months of employment managing close to $150,000 daily • Exceeded personal monthly sales goals and regularly finished as top sales performer on staff • Completed monthly audits on cashier’s checks, money orders, travelers checks and safe deposit boxes • Identified potential opportunities with customers where Huntington could /offer a superior customized service Show less



Ripken Baseball

• United States
• Spectator Sports
• 100 - 200 Employee

• Baseball Coach

  • 2008 - 2009

  Baseball Coach/Instructor - Summer 2008 & Summer 2009 Baseball Coach/Instructor - Summer 2008 & Summer 2009



Northridge High School

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Head Baseball Coach

  • Oct 2007 - May 2008



Kenyon College

• Higher Education
• 700 & Above Employee

• Equipment Manager

  • Aug 2007 - Feb 2008

  • Led the implementation of a new inventory system • Interviewed, hired, scheduled, trained and supervised 17 student workers • Maintained all equipment, uniforms and laundry associated with the 22 Varsity Athletic teams • Performed opening and closing duties related to building management of the facility • Completed football equipment repairs during all home games • Coordinated the hand out and collection of all team apparel for the Varsity Athletic teams • Led the implementation of a new inventory system • Interviewed, hired, scheduled, trained and supervised 17 student workers • Maintained all equipment, uniforms and laundry associated with the 22 Varsity Athletic teams • Performed opening and closing duties related to building management of the facility • Completed football equipment repairs during all home games • Coordinated the hand out and collection of all team apparel for the Varsity Athletic teams



Best Buy

• Retail
• 700 & Above Employee

• Sales Associate & Project Team Member

  • Oct 2006 - Aug 2007

  • Established new and current cell phone plans for customers • Cultivated customers interest in new wireless products • Collaborated with associates to uphold department standards • Implemented and assembled merchandise based upon new department marketing designs • Established new and current cell phone plans for customers • Cultivated customers interest in new wireless products • Collaborated with associates to uphold department standards • Implemented and assembled merchandise based upon new department marketing designs



JD Finish Line

• United States
• Retail
• 700 & Above Employee

• Manager in Training

  • Jun 2006 - Oct 2006

  • Assisted in managing athletic apparel and footwear store that grossed $3 million a year • Frequently surpassed personal sales goals and achieved top honors both weekly and monthly • Motivated and trained sales staff to reach their daily sales goals and standards • Resolved customer concerns in a calm and timely manner • Rotated supervision of sales floor and staff for extended periods of time • Enforced store policies with customers and sales staff • Alternated with other managers in performing opening and closing store duties Show less



Ohio Wesleyan University

• United States
• Higher Education
• 500 - 600 Employee

• Resident Assistant

  • Aug 2004 - May 2006

  • Developed relationships with 25-30 residents to foster open lines of communication • Implemented and encouraged community building programs to develop student interaction • Assisted in the interviewing and mentoring of new and current staff members • Enforced University rules and regulations providing a safe and enjoyable living environment • Counseled residents on various personal and academic issues • Developed relationships with 25-30 residents to foster open lines of communication • Implemented and encouraged community building programs to develop student interaction • Assisted in the interviewing and mentoring of new and current staff members • Enforced University rules and regulations providing a safe and enjoyable living environment • Counseled residents on various personal and academic issues