Experience

Helmsman Management Services LLC

• United States
• Insurance
• 1 - 100 Employee

• Client Service Manager

  • May 2015 - Present

  Helmsman Management Services LLC is a wholly owned subsidiary of Liberty Mutual Insurance and a third party administrator that provides workers' compensation and liability claims management, managed care and risk control services for businesses of all sizes. As a Client Service Manager, my role is to provide consultative risk management services to my customers and broker partners with an emphasis on reducing total cost of risk. Primary functions of my position are: - Designing and implementing customized service plans that address a customer's unique risk management needs. - Acting as the client's key advocate with all servicing departments of the organization to ensure that service delivery meets or exceeds expectations. I represent the "Voice of the Customer" within Helmsman. - Utilizing deep data analytic and other tools to monitor, synthesize and communicate critical strengths and opportunities in the program


La Grange Park Fire Department
• United States
• Civic and Social Organizations
• Firefighter/EMT

  • Oct 2014 - Feb 2019


Liberty Mutual Insurance

• United States
• Insurance
• 700 & Above Employee

• Claims Team Manager

  • Mar 2010 - May 2015

  Supervise, manage and direct team of 7-8 claims case managers.Conduct quality claims management.Address and resolve customer and broker complaints and concerns.Participate in prospective employee interview process.

• Senior Claims Case Manager

  • May 2005 - Mar 2010

  Investigate, manage and resolve Commercial Market workers’ compensation claims in multiple jurisdictions.Evaluate and negotiate pro se and litigated settlements.Designated case manager assigned to two performance guarantee customer accounts.

• Claims Case Manager

  • May 2002 - May 2005

  Investigate, manage and resolve Commercial Market workers’ compensation claims in multiple jurisdictions. Evaluate and negotiate pro se and litigated settlements.Designated case manager assigned to two performance guarantee customer accounts.