Matthew Johnson
Home Theater Installer at Geek Squad- Claim this Profile
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English Native or bilingual proficiency
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Italian Elementary proficiency
Topline Score
Bio
Credentials
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Food Handlers Card
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Experience
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Geek Squad
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IT Services and IT Consulting
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700 & Above Employee
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Home Theater Installer
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Feb 2022 - Present
As a Home Theater Agent for Geek Squad my job duties include: Managing my daily job board Stocking and loading my work van with any products necessary for the job / delivery Contacting clients and managing client expectations regarding arrival time and scope of work Installing, troubleshooting, repairs, and educating clients about their technology Meeting sales metrics for an average $ per client thru upsells to improve client experience Training new team members thru job experience Ensuring the client is satisfied with their experience with Best Buy Geek Squad Show less
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Geek Squad
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IT Services and IT Consulting
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700 & Above Employee
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Consultation Agent
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Jun 2021 - Nov 2021
As a Geek Squad Consultation Agent I assisted service clients with setting appointments and aided clients with troubleshooting and technical issues for nearly all electronics. I would also meet with clients during scheduled appointments to check in devices for repair services and send out client units to our national repair facility, and managing the logistics throughout the process. Geek Squad is also responsible for testing and certifying all Best Buy's returned electronics for quality control. Show less
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Wells Fargo
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United States
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Financial Services
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700 & Above Employee
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Customer Success Specialist 2
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Jun 2019 - Feb 2021
As a CSS2 I am responsible for maintaining my Average Handle Time, Accountability, Quality Assurance and Customer surveys. My duties within Wells Fargo is to use my abilities to aid the customer through their problems while utilizing analytical skills to keep Wells Fargo safe from regulatory errors and manage risk. As a CSS2 I am responsible for maintaining my Average Handle Time, Accountability, Quality Assurance and Customer surveys. My duties within Wells Fargo is to use my abilities to aid the customer through their problems while utilizing analytical skills to keep Wells Fargo safe from regulatory errors and manage risk.
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Herbi Supply Co
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Oakland, California, United States
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Delivery Driver
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Jan 2019 - Jun 2019
It is my job to arrive at the hub location on time, pick up a case of product, and use my Herbi delivery app on my phone to complete orders assigned to me during my shift. I am required to be in contact with our dispatchers and complete orders promptly, and to work independently for most of the day. I return the case of product nightly at the end of my shift and the dispatcher on duty will count my money pouch and cash out any of my tips for the day. I am also occasionally responsible for packaging and labeling products as well as general office upkeep. Show less
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Edible Arrangements
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United States
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Retail
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700 & Above Employee
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Delivery Driver
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Sep 2018 - Jan 2019
As a Delivery Driver for Edible Arrangements I was responsible for delivering arrangements with my personal vehicle. There were a few types of deliveries; Catering deliveries which had specified delivery times that were met, Schools/Hospitals were always delivered by 3pm, Businesses were done before 5pm and Residences by 7pm. Typically the deliveries were done as soon as the arrangements were made by the kitchen staff, and I packaged the deliveries into refrigerated insulated bags and took them to their destinations. I always checked in with the store once deliveries were completed so they could be marked complete within the computer system, and then I either returned to the store for more deliveries or ended my shift. Show less
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Parker's Crazy Cookies LLC
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United States
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Food and Beverage Services
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1 - 100 Employee
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Head Baker
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Jan 2018 - Sep 2018
At Parker’s Crazy Cookies I was responsible for baking cookies, ensuring we had the proper amount for every order and maintaining a consistent color/flavor throughout the process. I was also responsible for cleaning the kitchen, updating the inventory, and handling deliveries. In addition to my duties as the head baker I also helped with packaging the product and postage logistics. At Parker’s Crazy Cookies I was responsible for baking cookies, ensuring we had the proper amount for every order and maintaining a consistent color/flavor throughout the process. I was also responsible for cleaning the kitchen, updating the inventory, and handling deliveries. In addition to my duties as the head baker I also helped with packaging the product and postage logistics.
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Boundary Oaks Golf Course
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Walnut Creek, California, United States
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Catering Chef / Bartender & Line Cook
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May 2017 - Jan 2018
As a Prep Chef I was responsible for preparing food for catered events at the Golf course. I prepared everything from hors d’oeuvres to salads to entrees and desserts. I was also responsible for the general upkeep of the kitchen and I was often required to keep myself on task and on time for events with little supervision. As a Bartender & Line Cook at the Golf Grill I was responsible for opening or closing the Grill House, cooking orders for customers, managing the register, and pouring drinks for customers, as well as the upkeep of the restaurant dining area. Show less
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I.A.T.S.E. LOCAL 16
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United States
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Movies, Videos, and Sound
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200 - 300 Employee
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Stagehand
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Jan 2017 - May 2017
As a general stagehand for Local 16 I have many skills that are employed in a job to job basis. I have knowledge and experience working as a carpenter, electrician, and stage rigger. It is expected of me to check in on time with the steward and to assist my department’s director to complete the job at hand, whether it includes building truss beams, hanging stage lights, driving/hanging points in a scissor lift, laying wire, setting up audio visual equipment, loading trucks, etc. As a general stagehand for Local 16 I have many skills that are employed in a job to job basis. I have knowledge and experience working as a carpenter, electrician, and stage rigger. It is expected of me to check in on time with the steward and to assist my department’s director to complete the job at hand, whether it includes building truss beams, hanging stage lights, driving/hanging points in a scissor lift, laying wire, setting up audio visual equipment, loading trucks, etc.
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DENALECT ALARM CO
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United States
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Dispatcher
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Sep 2015 - Jan 2017
As a Dispatcher it was my job to respond to alarm codes and follow proper procedures for dispatching police or the fire department. My duties included managing alarms, upkeeping the computer system, checking phone lines, scheduling service calls, taking messages for management, phone etiquette, and keeping busy during down time. As a Dispatcher it was my job to respond to alarm codes and follow proper procedures for dispatching police or the fire department. My duties included managing alarms, upkeeping the computer system, checking phone lines, scheduling service calls, taking messages for management, phone etiquette, and keeping busy during down time.
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Education
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Diablo Valley College
Computer Science
Community
